Albert helps the BYOD phenomenon
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These slides explain how Albert, the virtual agent created by noHold, Inc., works and all the benefits of having an automated Help Desk agent 24 hours a day, 7 days a week.
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Albert helps the BYOD phenomenon
- 1. noHold Inc. Copyright© 2013
- 2. Framework Internal Help Desk can Answer questions related to Applications and Operating Systems noHold Inc. Copyright© 2013
- 3. Framework Bring Your Own Device (BYOD) is ever changing and the number of devices continue to grow noHold Inc. Copyright© 2013
- 4. Framework Global companies are affected depending on geographical location noHold Inc. Copyright© 2013
- 5. Framework BYOD becomes an afterthought causing employee and Help Desk frustration noHold Inc. Copyright© 2013
- 6. Framework BYOD increases cost noHold Inc. Copyright© 2013
- 7. Framework noHold provides a systematic, cost effective, scalable way to handle BYOD noHold Inc. Copyright© 2013
- 8. Framework Monitoring the market and learning the devices used most in corporate offices per location noHold Inc. Copyright© 2013
- 9. Framework Based on that we create a Virtual Agent noHold Inc. Copyright© 2013
- 10. Framework We identify knowledge gaps and increase First Contact Resolution noHold Inc. Copyright© 2013
- 11. Framework The process is cost effective noHold Inc. Copyright© 2013
- 12. Packages noHold Inc. Copyright© 2013
- 13. Risk Analysis • Supported by your colleagues • Easy implementation (one link) • Maintenance included • ROI in 50 resolved questions (per month) noHold Inc. Copyright© 2013
- 14. About noHold noHold Inc. Copyright© 2013
- 15. About noHold Social Networks Support Site eStore & Resellers Call Center Metrics for: Sales, Marketing and Engineering Confederated Knowledge™ noHold Inc. Copyright© 2013
- 16. Thank you! noHold Inc. Copyright© 2013
Editor's Notes
- Companies have internal Help Desk well equipped to answer questions about Productivity Applications, Operating Systems, etc.However, most of them are not equipped to handle support requests from their own employees related to BYOD. This is for at least two reasons:BYOD is ever changing and the number of devices continues to growGlobal companies are affected differently depending on the geographical areaBecause of this, BYOD is a gray area often handled as an afterthought. This causes: Frustration for the employees and the Help Desk team (example)Increasing cost (example)noHold provides a systematic, cost effective, scalable way to handle BYOD. Here is how it works:We monitor the market and learn what devices are being used most often within corporations per geographical area.Based on that information, we create a Virtual Agent that through Artificial Intelligence empowers employees to help themselves and agent to be more productive in relation to those devices.Because our Virtual Agents are deployed globally and execute more than 30M sessions per year, we can easily identify knowledge gaps and increase first contact resolution.The process is cost effective because it is leveraged across a large number of customers.