The document discusses the advantages of integrating a call center virtual assistant linked to a comprehensive information repository that enhances agent efficiency and customer satisfaction. Virtual assistants can be quickly deployed, require minimal training, and have the potential to reduce average handling time by up to 80 seconds. Additionally, it emphasizes the importance of continuous improvement in the customer experience and encourages a collaborative knowledge-sharing culture among agents.

1. How Call Center Executives Become Superheroes
A Virtual Assistant is linked to a single repository that
can be linked other sources, like CRM, Social Media
and Knowledge Base. This allows for all agents to
search large volumes of material at one time. On
average a Call Center Virtual Assistant receives a
helpfulness rating of 70%.
Virtual Assistants are web applications taking little
time to deploy within your company.
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Implement Tools that are Easy
to Deploy
Provide Efficient Training
Reduce AHT without Compromising
Customer Satisfaction
Increase Productivity with One
Repository of Information
Understand the Voice of your
Customer
Get Agents to Actively Contribute
to Knowledge Sharing
Don’t Just Tell, Show your
Customers the virtual assistant
A Superhero’s Job is Never Done
Virtual Assistants require minimal training - agents can
be trained with a 3 minute video clip.
Virtual Assistants can reduce AHT by up to 80
seconds, while increasing Customer Satisfaction.
With a Virtual Assistant, Metrics records each conver-
sation providing you with actionable customer
intelligence. Metrics produces a customizable report
revealing your customers’ thoughts in order of
frequency.
Using gamification can create a playful atmosphere
and encourage agents to add knowledge to the
repository.
Agents can direct customers to the Virtual Assistant;
empowering customers to find multimedia solutions
on their own terms.
“We never stop improving. It’s just part of our daily
routine – we turn our attention to every single detail
that might be involved in the customer experience.
And that is a very big fish to fry.”
Tarik Mahmoud
Senior Manager of Customer Support at Cisco
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