Ever wonder what it takes to be the recipient of an award, more specifically a customer satisfaction award? Look no further! This PowerPoint gives you a step by step "how to" guide to catch the judges attention.

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Part 1: Tell a Great Story

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The key is to tell a Story.
Leading analyst firms agree that the core component
of an award winner is to tell a compelling story.

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The best stories are memorable, they have DRAMA!
Ssssuspense… Comedy... a good SCARE!!!!!
#1: THINK about your favorite story.

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#2: The story must begin
with challenges
“I am crew member 254. I stare into the dusk, with little hope. All
around me is emptiness. Every sound I hear reminds me that I have
to get out before dark. I have to reach civilization before the next
herd of savages picks up on my scent…”

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#3: Your audience must be able to
visualize themselves in your story.

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#4: In the next portion, share your approach
to solve the problem
“There was little time. As we reached 39,000 feet, I made a
decision. This is where it ends. I clenched my sweating palms,
opened my eyes, and agreed that the best solution to overcome
my fear was to remain calm.”

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#5: KEEP IN MIND: YOUR
STORY SHOULD HAVE
GOOD RYTHYM.

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#6: Your story should
always have a great
ending…BUT…

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Tip: The conclusion should not be that you
reached nirvana, but that something significant
happened, ANDthere is still workto be done.

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#8: When you tell the
story..
DO NOT save
the drama for your
mama. Please do tell.

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Read the full blog post about what it takes to be
award-winning: “Award-Winning”
www.nohold.com

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For information about noHold, visit:
www.nohold.com
To learn more about awards in the eServices, eSupport,
Customer Relationship Management (CRM), and Customer
Service Industries, here are some great resources:
Technology Services Industry Association (TSIA)
Gartner CRM Excellence Awards
J.D. Power and Associates
All other product and service names are the property of their respective owner. Images courtesy of Microsoft ®PowerPoint