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E-Services?E-Services: Short for Electronic Service. Internet is the main channel foreService. It seems compelling to adop...
Practical Examples:Live ChatKnowledgebaseFAQseCommerceCRMVirtual Agents
Benefits of E-Service1. Accessing a greater customer base2. Broadening market reach3. Lowering of entry barrier to new mar...
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What is the definition of E-Service?

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What are E-Services? Here you will find the definition of E-Service, along with some practical examples, and the benefits of E-Service.

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What is the definition of E-Service?

  1. 1. E-Services?E-Services: Short for Electronic Service. Internet is the main channel foreService. It seems compelling to adopt Rowley (2006) approach whodefines e-services as: “…deeds, efforts or performances whose delivery ismediated by information technology. Such e-service includes the serviceelement of e-tailing, customer support, and service delivery”.Source: Wikipedia, definition of E-Services.
  2. 2. Practical Examples:Live ChatKnowledgebaseFAQseCommerceCRMVirtual Agents
  3. 3. Benefits of E-Service1. Accessing a greater customer base2. Broadening market reach3. Lowering of entry barrier to new markets and costof acquiring new customers4. Alternative communication channel to customers5. Increasing services to customers6. Enhancing perceived company image7. Gaining competitive advantages8. Potential for increasing customer knowledgeSource: Wikipedia, definition of E-Services.

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