The document outlines 10 principles of servant leadership: 1. Listening - Committing to listening intently to understand others' perspectives. 2. Empathy - Seeking to understand others and accept them as people, even when rejecting their behavior. 3. Healing - Having the potential to heal oneself and others through acceptance. 4. Awareness - Developing self-awareness to understand one's inner voice and what the mind/body are communicating. 5. Persuasion - Relying on persuasion over positional authority and seeking to convince rather than coerce compliance.