This document discusses servant leadership and the attributes of servant leaders. It outlines key attributes such as listening, empathy, self-awareness, healing, persuasion, conceptualization, foresight, stewardship, commitment to growth of people, and building community. Servant leaders are described as putting people first, being skilled communicators, and compassionate collaborators. The final sections provide some advantages of servant leadership, such as engendering trust and facilitating success, and offer advice for being a great leader through vision, communication, empowerment, and monitoring progress.

1. ›Frontline Leadership, a
servant Leader perspective
›Expanding Possibilities
›Developing Leadership
Competencies
John Jeffers

2. Why we train…
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‘The future holds no place for
those who lack knowledge and
education.’
H.H. Sheikh Mohammed Bin Zayed Al Nahyan - Crown Prince of Abu Dhabi
‘The prosperity that we have witnessed
has taught us to build our country with
education and knowledge and nurture
generations of educated men and
women’
the late President of UAE, Sheikh Zayed Bin Sultan Al Nahyan
(may allah have mercy on him)

3. What is the Common thread?
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4. The Servant Leader
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Servant-leaders are individuals of character, put
people first, are skilled communicators, are
compassionate collaborators, use foresight, are
systems thinkers, and exercise moral authority.
Servant leadership emphasizes collaboration,
trust, empathy, and the ethical use of power.

5. The Servant Leader
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“The servant-leader is servant first… It begins with
the natural inclination that one wants to serve.
Then a conscious choice brings one to aspire to
lead”.
The Alpha of the Wolf Pack is at the rear overseeing his family

6. Key Attributes of the Servant Leader
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Listening
Empathy
Self-awareness
Healing
Persuasion
Conceptualization
Foresight
Stewardship
Commitment to the growth of People
Building Community

7. The Servant Leader- Listening
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They Listen effectively to others to what is being said and
not said -They are valued for their communication and
decision making skills.

8. The Servant Leader- Empathy
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A leader needs to understand others' feelings and
perspectives. People need to be accepted and
recognized for their special and unique spirit.

9. The servant Leader - Self-awareness
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A strong leader understands his or her own
personality including, strengths, weaknesses,
beliefs, motivation and emotions. Self awareness
allows you to understand how other people perceive
you, your attitude and connection with them.
Who am
I?
How I
think the
world
see’s Me
How the
World
actually
see’s Me

10. The Servant Leader- Healing
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A servant leader helps foster each person's emotional and
spiritual health wellness.

11. Attributes of the Servant Leader
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Good leaders rely on persuasion,
rather than their authority in making
decisions. They seek to convince
others, rather than coerce
compliance.
This particular element offers one of
the clearest distinctions between the
traditional authoritarian model and
that of servant-leadership.
The servant-leader is effective at
building consensus within groups

12. Conceptualization
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A good leader needs to balance present realities
They nurture their abilities to: "dream great
dreams."
The ability to look at a problem (or an
organization) from a conceptualizing perspective
means that one must think beyond day-to-day
realities.
They must seek a delicate balance between
conceptualization and day-to-day focus

13. Foresight
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A good leader needs to have a well-
developed sense of intuition about
how the past, present, and future are
connected.
Foresight is a characteristic that
enables servant-leaders to understand
lessons from the past, the realities of the
present, and the likely consequence of a
decision in the future.

14. Stewardship
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A servant leader is a steward who holds an
organization's resources in trust for the greater good
of all.
The CEO, Directors and all staff play significant roles
in holding their institutions in trust for the greater
good of Society

15. Growth of your People
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A servant leader is responsible for serving the need of
others. They believe that people that people have an
intrinsic value beyond their tangible contributions as
workers. They are committed to the personal,
professional, spiritual growth of all their team.

16. Building Community
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A servant leader help’s create a sense of community
among people.

17. Some Advantages
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› It is a long-term concept to live and to work and
influences society in a positive way
› Exemplary treatment of Employees leads to excellent
treatment of Customers and prompts loyalty
› Servant Leaders engender trust which leads to higher
levels of engagement and discretionary effort, ideas,
change and innovation
› Great leaders serve their people and facilitate their
success

18. Triangle of Success for Business Leaders
Knowledge
Information, Facts, Figures, Life Long Learning
Integrity, Honesty
Self-Confidence
Optimism, Positivity & Enthusiasm
Self-Motivation
Co-operation & Stewardship
Commitment: to the Task, to
the Team and to the
Community
Foresight, Conceptualization,
Goal Setting
Time Management
Reasoning & Persuasion
Communication,
Listening, Empathy
Inter-Personal Skills:
Self Awareness Healing

19. Good luck, be a great Leader
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Create an inspiring vision; give direction and set goals
Communicate openly and honestly; set clear expectations
Lead by example; practice what you preach
Lead change; manage resistance to change
Be positive, enthusiastic; inspire and energize people
Empower people; delegate authority; be open to ideas
Empathize; listen with understanding; support and help.
Use team approach; involve everyone; trust your team
Bring out the best in your people; coach and mentor
Monitor progress, but don't micro manage, do not over boss

20. Closing remarks
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John.jeffers@snclavalin.com