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Adrian Smith
                  Craig Smith



Agile Coaching
Workshop
Image: © Gracie Films / 20th Century Fox Television
Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg
                                                                                          Show of hands…
Exercise…
                                                                                                         300


                                                                                             100
                                                                                                               400



                                                                                                   200




                                                                                         1
                                                                                         2
                                                                                         3
                                                                                         4
                                                                                         5
                                                                                         6
                                                                                         7
                                                                                         8




Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
Image: http://www.free-desktop-backgrounds.net/free-desktop-wallpapers-backgrounds/free-hd-desktop-wallpapers-backgrounds/300935260.jpg
Derived from Hungarian word for
      “carriage” which is
“something that takes you from
where you are now to where you
           want to be”.




 Coaching Defined…
agilecoach.net
                                                                                              Story…
                                                                                              Agile Coach




Image: http://www.sportsnewsfirst.com.au/Data/Media/00000001/00002062/MickMalthouseCrop.jpg
agilecoach.ca
                                                                              Manifesto…
                                                                              Agile Coach




 Image: http://images.smh.com.au/2011/04/28/2331293/Wayne_Bennett-420x0.jpg
Hiring…
                                                                              Trends in Corporate




Image: http://www.indeed.com/jobtrends?q=agile+coach%2C+agile&l=&relative=1
Trends in Corporate
                  Learning…
                               Productivity Increase through Training



             100

               80

               60

               40

               20

                0
                         Traditional Training         Training + Coaching
                           (22% increase)               (88% increase)
International Personal Management Association, 2001
Scrum Masters
vs Agile Coaches


Image: © Lucasfilm http://images2.wikia.nocookie.net/__cb20080508150759/starwars/images/thumb/1/1a/Yodaandluke.jpg/830px-Yodaandluke.jpg
A Coach is Different?
“Try this            “I have this
… I’ve               problem ...”
done it
before                                            “Why is it a
                                    Individual
and it                                            problem?”
works        “First do A...     “Let’s
…”           Then do B …                          “What else
                                brainstorm a
             Then do …”         solution …”       could you try?”




Consultant            Trainer           Facilitator        Coach
C Level Leader
                       The Coaching
                   Yellow Brick Road
Executive Leader

                                                      Agile Coach




                                                                    Image: http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg
                                Iteration Manager /
                                   Scrum Master

 Team Leader

                                                          Project
                                                          Manager

                    Architect


     Other                                            Business
                    Developer                Tester
     Roles                                             Analyst
Agile
                                               Coach
                                                                                         Exercise: Competencies?




Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
Agile Coach Competency
    Training                  Agile
    Skillset                Knowledge




                                           Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
 Coaching           Agile      Technical
  Skillset          Coach       Skillset



         Facilitation        Business
           Skillset         Experience
Name: ______________________________
Agile Coach Competency Matrix                                                                                                  Date: ______________________________
                        Beginner                     Practitioner                       Advanced                                  Expert                                 Master
                                                                                                                      •   Fully understand principles and
                    •   Aware of principles      •   Understand the principles                                                                               •   Have presented at several
                                                                               •     Can setup and lead an Agile          practices and can adapt to suit
Agile               •
                        and practices
                        Participated in an       •
                                                     and practices
                                                     Actively working in and
                                                                                     project                              project environments
                                                                                                                                                                 conferences or have written a
                                                                                                                                                                 book
                                                                               •     Experience as an Iteration       •   Significant Agile project
Knowledge               Agile project                improving an Agile
                                                                                     Manager / Scrum Master               experience in varied
                                                                                                                                                             •   Well recognised with the industry
                                                     project                                                                                                     and maintain pubic presence
                                                                                                                          environments

    My Progress 

                                                                                 •   Remains current with best-       •   Creates new techniques,
                                              •      Lead of a discipline
                                                                                     practice and industry trends         practices and tools within
Technical           •   Work in a team using         within a team                                                                                           •   Recognised in industry
                                                                                     in relevant discipline               discipline
                        core skills (BA, Dev, •      Establish standard of                                                                                   •   Creating and publishing new
                                                                                 •   Aware of standards of            •   Recognised by peers as a
Skillset                Tester, PM)                  practice and quality
                                                                                     practices within other               technical expert in relevant
                                                                                                                                                                 techniques
                                                     within a team
                                                                                     disciplines                          discipline

    My Progress 

                    •   Clear understanding      •   Comfortable discussing
                                                                                 •   Understand market trends         •   Understand risk, financial and
                        of the business I am         business process and
Business                                                                             and are able to provide              strategic elements that impact a   •   Have run a successful business
                        supporting, the              objectives
                                                                                     advice on strategy                   business                           •   Sort after to advise on running
                        operating                •   Understand factors
Experience              environment and the          influencing business
                                                                                 •   Sort after for business advice   •   Experience running a business          business
                                                                                     and analysis of impacts.             unit
                        market                       success

    My Progress 

                    •   Comfortable working
                                                 •   Experienced in facilitating                                      •   Facilitates sessions involving
                        with and leading a
Facilitation                                         group discussion of         •   Leads multi-day workshops            complex people issues              •   Facilitates senior executive
                        group
                                                     complex issues                  and planning events for large    •   Facilitates sessions involving         sessions and/or large groups of
                    •   Adhoc facilitation of
Skills                  Agile team
                                                 •   Leads the facilitation of       or newly formed teams                multiple stakeholders and              people
                                                     Agile team ceremonies                                                conflicting priorities
                        ceremonies

    My Progress 

                                                                                                                      •   Significant training experience
                    •   Enjoy helping other
                                                                                 •   Comfortable delivering               across multiple courses types      •   Recognised and sought after as a
Training                learn                    •   Have limited experience
                                                                                     training to larger groups        •   Have written and delivered             trainer
                    •   Supports learning            delivering training to
                                                                                 •   Participate in developing and        multiple courses                   •   Have trained a number of other
Skills                  initiatives within the       small teams
                                                                                     updating training content        •   Comfortable piloting and               trainers
                        team environment
                                                                                                                          delivering new course content

    My Progress 

                                                                                 •   Recognised as a coach and                                               •   Recognised and sort after as a
                    •   Understand the role                                                                           •   Adapt coaching style to suit
Coaching                an d difference          •   I provide adhoc coaching
                                                                                     am able to follow a simple
                                                                                     coaching model for helping
                                                                                                                          situation, team and staff level.
                                                                                                                                                                 coach not only in Agile but in
                                                                                                                                                                 other areas of work and life
                        between coach,               within current team                                              •   Comfortable coaching executive
Skills                  mentor and advisor.
                                                                                     people to resolve their own
                                                                                                                          staff
                                                                                                                                                             •   Capable of coaching C-level
                                                                                     problems                                                                    executives

    My Progress 
Exercise: Competencies!




Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
Agile Knowledge                                                          Participants at
                                                                    Agile Australia 2012

    Rahul Kashyap                                              Anne Nolan
     Alex Watson                                               Nick Jeffries




                       Highest Competency
      Frank Valks                                             Bridget Farmer




                                            Needs More Work
     Hong Ch’ng                                               Michael Wright
   Justin Hennessy                                            Nathan Jones




                                                                                       Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
     Gareth Evans
      Rhys Long
    Michael Stange
  Katherine Dooley
   Lakhan Sharma
  Linda Christensen
    Gavin Browne




                      Don’t Enjoy
Technical Skillset                                                       Participants at
                                                                    Agile Australia 2012

    Prashant Sagar                                             Neal Horner
     Sergei Shutov




                        Highest Competency
      Akhil Mittal




                                             Needs More Work
     Salman Munir
   Brendan McCarthy




                                                                                       Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
    Shane Wegener
     Dina Bauman
     Cynthia Tapp
     Rene Chappel
    Stewart Howell
   Robbie McDowall



                      Bridget Farmer
                       Gillian Clark




                      Don’t Enjoy
Bus. Experience                                                        Participants at
                                                                  Agile Australia 2012

   Nathan Jones                                             Warwick Slade
    Anne Nolan                                              Rene Chappel




                     Highest Competency
                                                              Frank Valks




                                          Needs More Work
                                                             Gareth Evans
                                                             Archie Harris




                                                                                     Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
                                                            Michael Stange
                                                            Rahul Kashyap




                    Stewart Howell
                  Brendan McCarthy




                    Don’t Enjoy
Facilitation Skills                                                              Participants at
                                                                            Agile Australia 2012

      Gillian Clark                                                   Sergei Shuton
      Kim Linton                                                    Linda Christensen




                             Highest Competency
    Bridget Farmer




                                                  Needs More Work
      Anne Nolan
     Jaime Horton




                                                                                               Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
                      Frank Valks  Alex Watson
                      Hong Ch’ng Nathan Jones
                      Cynthia Tapp Dina Bawman


                            Don’t Enjoy
Training Skills                                                                  Participants at
                                                                            Agile Australia 2012

       Nick Jeffries                                                  Stewart Howell
                                                                     Brendan McCarthy




                            Highest Competency
                                                                      Shane Wegerer




                                                   Needs More Work




                                                                                               Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
                Nick Jeffries                    Linda Christensen
                Serge Shutov                     Michael Wright
                Robbie McDowall                  Archie Harris
                Rhys Long                        Justin Hennessy
 Salman Munir                                                     Prashant Sagar
                          Don’t Enjoy
Coaching Skills                                                         Participants at
                                                                   Agile Australia 2012

    Archie Harris                                           Robbie McDowall
   Warwick Slade                                             Gavin Browne




                     Highest Competency
    Neal Horner                                                Rhys Long




                                          Needs More Work
   Michael Wright                                             Alex Watson
                                                             Prashant Sagar




                                                                                      Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
                                                               Gillian Clark
                                                              Dina Bauman
                                                              Salman Munir
                                                            Justin Hennessy
                                                            Katherine Dooley
                                                              Cynthia Tapp
                                                               Kim Linton
                                                               Hong Ch’ng




                    Don’t Enjoy
Agile
                                                      Coaching
                                       n
                                                       Toolkit…
              Id                    tio
                   ea            va
                        s
                             Inno          l Ski
                                                lls
Busines                                 ca
       s Skills
                                Te chni



                                                       g
                                              M entorin
             Fa cilitation
                                                  Training
                                Lean
                  Agile
Team Practices                      Team Practices
        Co-location                                                            Refactoring
       Daily standup                                                     Continuous integration
    Iteration Planning                   Practices                      (Acceptance) test driven
  Customer Showcase                                                           development
       Retrospective                                                     Automated deployment
  Adaptive release plan                                                   Incremental design &
  Cross functional team                                                        architecture
Requirements as stories
                                         Principles                      Domain driven design
   Planning / story wall                                                    Technical spikes
 Informative workspace                                                     Exploratory testing
  Burn up/down charts                                                        Collective code
  Parking lot diagrams                                                          ownership
     Success sliders                                                      Ubiquitous language
  Relatively sized work                                                      Crafstmanship
      One piece flow                       Values
          Kanban
    Definition of done                                                         Simplicity




                                                                                                   Image: http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg
                                                                            Transparency
                                                                          Frequent delivery
                                                                        Customer involvement
                                                                         Technical excellence
                                      Working solutions
                                                                              Teamwork
                                     Human interactions
                                                                           Self organisation
                                    Customer collaboration
                                                                           Emergent design
                                    Responding to change
                                                                             Continuous
                                                                            improvement



Agile Knowledge…
                                                                           Sustainable pace
                                                                          Servant leadership
Agile Knowledge…
■ Agile Manifesto
■ Books
■ Podcasts / Webinars
■ Agile Conferences and Meetups
■ Societies: Agile Alliance, Scrum
  Alliance, Lean Systems Society




                                            Image: http://cummaford.files.wordpress.com/2008/11/post-its.jpg
■ Agile readiness and maturity
  assessments: The Nokia Test, SAMI,
  ThoughtWorks Agile Assessment
■ Certifications: CSM, PMI-Agile, ICAgile
Technical Skillset…
■ Software Developer: Craftsmanship, Code
  Katas, Polyglot programming, Coderetreat,
  Open Source Contribution, PeepCode
■ Business Analyst: IIBA, BPMN
■ Test / QA: ISTQB, Exploratory testing,
  Automation skills, Bug stomps, Specification
  By Example, Testing communities,
■ Project Manager: PMI / PRINCE2, Servant
  leadership, Team dynamics
■ System Engineer: Technical Certifications, ITIL,
  DevOps
■ …or whatever skills will make you better at
  your key role
Business Experience…




                                         Image: http://2.bp.blogspot.com/-ouA0c82D6SQ/TrSlUu6p0zI/AAAAAAAACfs/0khrOU8_1Tg/s1600/make-money-from-home-australia.jpeg
■ Agile Business Processes:
  Agile in the Business, Lean Startup,
  Business Model Canvas,
  Beyond Budgeting
■ Financial skills
■ Marketing skills
■ Human Resources skills
■ Business Domain knowledge:
  Market awareness,
  future trends and directions
■ Run / start a business
Facilitation Skills…
■ Techniques: Brainstorming, Affinity




                                         Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px-Flipchart1-Asio.JPG
  Mapping, Wisdom of the Crowd,
  Icebreakers, Futurespectives
■ Achieving session goals and
  objectives
■ Being neutral / impartial
■ Keeping focus
■ Achieving concensus with conflicting
  priorities and opinions
■ Keeping decisions and actions
  visible
Training Skills…
■ Learning Models: Shu Ha Ri,
  Graphic, Audible
■ Matching learning to content
  and audience
■ Teaching through
  demonstration: “Training from
  the Back of the Room”
■ Games: Innovation Games,




                                  Image: http://backontrack.org/images/30y/30y2.jpg
  Gamestorming, Tasty
  Cupcakes
■ Mentoring post-training
■ Alternative delivery methods
Coaching Skills...
Coaching Models:

■   GROW Coaching Model
■   PrOpER Coaching Model
■   Results Coaching Model




                                Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg
■   3 days, 3 things, 3 weeks
■   Integral (AQAL) Model
■   CLEAR Model
GROW Coaching Model
                                          Aim: Set long term
                                          objective
                                 Goal     Objective: Agree specific
Assessment: Invite self                   objective for session
assessment                                Topic: Agree topic for
Examples: Offer specific                  discussion
examples of feedback
Assumptions: Avoid or
                             Reality
check assumptions and                     Range: Cover the full
discard irrelevant history                range of options
                                Options   Suggestions: Invite
Action: Commit to action                  suggestions. Cautiously
Obstacles: Identify                       offer suggestions
                                          Choices: Ensure choices
possible obstacles and        Wrap        are made
how to overcome. Agree
support
                               Up
Aim: Make steps specific
and time bound
PrOpER Coaching Model
Review the outcome. Did                  Pick a problem to work on.
you improve things?                      Watch how the team
Even if things               Problem     works. What needs to be
haven’t improved, have                   improved?
you learned something?



                  Review                 Options



                                             Consider your options.
                                             What could you try
                            Experiment       that might influence
  Pick one option to try.
                                             the situation for the
                                             better? List at least
                                             three options.
Results Coaching Model
Current
Reality

                                                Habits
                                      Actions
                           Insights
             Questioning
Permission




                                                Desired
                                                Outcome
Dodgeball Model




Image: © 20th Century Fox http://images.hollywood.com/site/hank-azaria-dodgeball-utr.jpg
Common Coaching
 Anti-Patterns…
■   Trying to change too much
■   Losing objectivity




                                   Image: http://img.gawkerassets.com/img/17h2kn39uwt4xjpg/original.jpg
■   Staying too long
■   Being too theoretical
■   Being inflexible
■   Getting influenced
■   Avoiding tough conversations
Agile
                                                                                   Tips…
                                                                                   Coach




Image: http://www.celebrityspeakers.com.au/media/pics/site/imagecache/ACBF569DB1738B37DC6FF604E85A8830.jpg
and have a
                           clear exit plan
                                                                        Start with the
                                                                        end in mind…
                         Know when to leave




Image: http://mkmiku.files.wordpress.com/2011/03/sucker-punch-analysis-stage-zack-snyder.jpg
Be the
 change
you want
to see…
Roll up your
sleeves and
 show them
how its done
Keep your distance…




Don’t become part of the team
Ask the team…




Make the team responsible -
you don’t have all the answers



Image: © Universal Television http://www.hejorama.com/wp/wp-content/uploads/2011/04/A-team.jpg
Step by step…




  Don’t change everything at once,
    create a learning environment
Just the facts…




Separate fact from emotion




                             Image: © Universal Studios
with insightful questions
Make what you measure…
Select simple
metrics,
measure
regularly and




                     Image: http://www.pubos.org/wp-content/uploads/2011/08/tape-measure.jpg
make visible
Agile is only a means to
        an end…



  Adopting Agile should increase
  business value and reduce risk
Wrap Up…




Image: http://keepitcivil.files.wordpress.com/2010/10/bomber_harls_cup_07.jpg
Adrian Smith
      Agile Coach                                                            Questions?
http://www.ennova.com.au
http://www.agileengineeringdesign.com
adrian.smith@ennova.com.au

@adrianlsmith


      Craig Smith
      Agile Coach
http://www.suncorp.com.au
http://www.craigsmith.id.au
craig.smith@suncorp.com.au                                                      Download this presentation at:
craig@craigsmith.id.au                                                       http://www.slideshare.net/smithcdau
@smithcdau                                                                  http://www.slideshare.net/adrianlsmith
       Suncorp Group includes leading general insurance,        Ennova is a software development company that specialises in
       banking, life insurance, superannuation and              helping businesses optimise their use of technology. We are
       investment brands in Australia and New Zealand.          passionate about what we do and have embedded Agile and Lean
       The Group has around 16,000 employees and                thinking into our approach to everything. This enables us to rapidly
       relationships with nine million customers. It is a Top   deliver high quality software solutions that provide long term business
       25 ASX listed company with over $95 billion in           value. Our Agile and Lean consulting services draw on an diverse
       assets. Suncorp has five core businesses: Personal       experience base that spans the engineering, manufacturing,
       Insurance; Commercial Insurance; Vero New                construction and financial services industries. Additionally, Ennova is
       Zealand; Suncorp Bank and Suncorp Life. These are        active in the development of software products and therefore has first
       supported by corporate and shared services               hand practical experience in the application of Agile and Lean
       divisions.                                               methods.
       (http://www.suncorp.com.au)                              (http://www.ennova.com.au)

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Agile Coaching Workshop

  • 1. Adrian Smith Craig Smith Agile Coaching Workshop
  • 2. Image: © Gracie Films / 20th Century Fox Television
  • 4. Exercise… 300 100 400 200 1 2 3 4 5 6 7 8 Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  • 5. Image: http://www.free-desktop-backgrounds.net/free-desktop-wallpapers-backgrounds/free-hd-desktop-wallpapers-backgrounds/300935260.jpg Derived from Hungarian word for “carriage” which is “something that takes you from where you are now to where you want to be”. Coaching Defined…
  • 6. agilecoach.net Story… Agile Coach Image: http://www.sportsnewsfirst.com.au/Data/Media/00000001/00002062/MickMalthouseCrop.jpg
  • 7. agilecoach.ca Manifesto… Agile Coach Image: http://images.smh.com.au/2011/04/28/2331293/Wayne_Bennett-420x0.jpg
  • 8. Hiring… Trends in Corporate Image: http://www.indeed.com/jobtrends?q=agile+coach%2C+agile&l=&relative=1
  • 9. Trends in Corporate Learning… Productivity Increase through Training 100 80 60 40 20 0 Traditional Training Training + Coaching (22% increase) (88% increase) International Personal Management Association, 2001
  • 10. Scrum Masters vs Agile Coaches Image: © Lucasfilm http://images2.wikia.nocookie.net/__cb20080508150759/starwars/images/thumb/1/1a/Yodaandluke.jpg/830px-Yodaandluke.jpg
  • 11. A Coach is Different? “Try this “I have this … I’ve problem ...” done it before “Why is it a Individual and it problem?” works “First do A... “Let’s …” Then do B … “What else brainstorm a Then do …” solution …” could you try?” Consultant Trainer Facilitator Coach
  • 12. C Level Leader The Coaching Yellow Brick Road Executive Leader Agile Coach Image: http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg Iteration Manager / Scrum Master Team Leader Project Manager Architect Other Business Developer Tester Roles Analyst
  • 13. Agile Coach Exercise: Competencies? Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  • 14. Agile Coach Competency Training Agile Skillset Knowledge Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Coaching Agile Technical Skillset Coach Skillset Facilitation Business Skillset Experience
  • 15. Name: ______________________________ Agile Coach Competency Matrix Date: ______________________________ Beginner Practitioner Advanced Expert Master • Fully understand principles and • Aware of principles • Understand the principles • Have presented at several • Can setup and lead an Agile practices and can adapt to suit Agile • and practices Participated in an • and practices Actively working in and project project environments conferences or have written a book • Experience as an Iteration • Significant Agile project Knowledge Agile project improving an Agile Manager / Scrum Master experience in varied • Well recognised with the industry project and maintain pubic presence environments My Progress  • Remains current with best- • Creates new techniques, • Lead of a discipline practice and industry trends practices and tools within Technical • Work in a team using within a team • Recognised in industry in relevant discipline discipline core skills (BA, Dev, • Establish standard of • Creating and publishing new • Aware of standards of • Recognised by peers as a Skillset Tester, PM) practice and quality practices within other technical expert in relevant techniques within a team disciplines discipline My Progress  • Clear understanding • Comfortable discussing • Understand market trends • Understand risk, financial and of the business I am business process and Business and are able to provide strategic elements that impact a • Have run a successful business supporting, the objectives advice on strategy business • Sort after to advise on running operating • Understand factors Experience environment and the influencing business • Sort after for business advice • Experience running a business business and analysis of impacts. unit market success My Progress  • Comfortable working • Experienced in facilitating • Facilitates sessions involving with and leading a Facilitation group discussion of • Leads multi-day workshops complex people issues • Facilitates senior executive group complex issues and planning events for large • Facilitates sessions involving sessions and/or large groups of • Adhoc facilitation of Skills Agile team • Leads the facilitation of or newly formed teams multiple stakeholders and people Agile team ceremonies conflicting priorities ceremonies My Progress  • Significant training experience • Enjoy helping other • Comfortable delivering across multiple courses types • Recognised and sought after as a Training learn • Have limited experience training to larger groups • Have written and delivered trainer • Supports learning delivering training to • Participate in developing and multiple courses • Have trained a number of other Skills initiatives within the small teams updating training content • Comfortable piloting and trainers team environment delivering new course content My Progress  • Recognised as a coach and • Recognised and sort after as a • Understand the role • Adapt coaching style to suit Coaching an d difference • I provide adhoc coaching am able to follow a simple coaching model for helping situation, team and staff level. coach not only in Agile but in other areas of work and life between coach, within current team • Comfortable coaching executive Skills mentor and advisor. people to resolve their own staff • Capable of coaching C-level problems executives My Progress 
  • 17. Agile Knowledge Participants at Agile Australia 2012 Rahul Kashyap Anne Nolan Alex Watson Nick Jeffries Highest Competency Frank Valks Bridget Farmer Needs More Work Hong Ch’ng Michael Wright Justin Hennessy Nathan Jones Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Gareth Evans Rhys Long Michael Stange Katherine Dooley Lakhan Sharma Linda Christensen Gavin Browne Don’t Enjoy
  • 18. Technical Skillset Participants at Agile Australia 2012 Prashant Sagar Neal Horner Sergei Shutov Highest Competency Akhil Mittal Needs More Work Salman Munir Brendan McCarthy Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Shane Wegener Dina Bauman Cynthia Tapp Rene Chappel Stewart Howell Robbie McDowall Bridget Farmer Gillian Clark Don’t Enjoy
  • 19. Bus. Experience Participants at Agile Australia 2012 Nathan Jones Warwick Slade Anne Nolan Rene Chappel Highest Competency Frank Valks Needs More Work Gareth Evans Archie Harris Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Michael Stange Rahul Kashyap Stewart Howell Brendan McCarthy Don’t Enjoy
  • 20. Facilitation Skills Participants at Agile Australia 2012 Gillian Clark Sergei Shuton Kim Linton Linda Christensen Highest Competency Bridget Farmer Needs More Work Anne Nolan Jaime Horton Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Frank Valks Alex Watson Hong Ch’ng Nathan Jones Cynthia Tapp Dina Bawman Don’t Enjoy
  • 21. Training Skills Participants at Agile Australia 2012 Nick Jeffries Stewart Howell Brendan McCarthy Highest Competency Shane Wegerer Needs More Work Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Nick Jeffries Linda Christensen Serge Shutov Michael Wright Robbie McDowall Archie Harris Rhys Long Justin Hennessy Salman Munir Prashant Sagar Don’t Enjoy
  • 22. Coaching Skills Participants at Agile Australia 2012 Archie Harris Robbie McDowall Warwick Slade Gavin Browne Highest Competency Neal Horner Rhys Long Needs More Work Michael Wright Alex Watson Prashant Sagar Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG Gillian Clark Dina Bauman Salman Munir Justin Hennessy Katherine Dooley Cynthia Tapp Kim Linton Hong Ch’ng Don’t Enjoy
  • 23. Agile Coaching n Toolkit… Id tio ea va s Inno l Ski lls Busines ca s Skills Te chni g M entorin Fa cilitation Training Lean Agile
  • 24. Team Practices Team Practices Co-location Refactoring Daily standup Continuous integration Iteration Planning Practices (Acceptance) test driven Customer Showcase development Retrospective Automated deployment Adaptive release plan Incremental design & Cross functional team architecture Requirements as stories Principles Domain driven design Planning / story wall Technical spikes Informative workspace Exploratory testing Burn up/down charts Collective code Parking lot diagrams ownership Success sliders Ubiquitous language Relatively sized work Crafstmanship One piece flow Values Kanban Definition of done Simplicity Image: http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg Transparency Frequent delivery Customer involvement Technical excellence Working solutions Teamwork Human interactions Self organisation Customer collaboration Emergent design Responding to change Continuous improvement Agile Knowledge… Sustainable pace Servant leadership
  • 25. Agile Knowledge… ■ Agile Manifesto ■ Books ■ Podcasts / Webinars ■ Agile Conferences and Meetups ■ Societies: Agile Alliance, Scrum Alliance, Lean Systems Society Image: http://cummaford.files.wordpress.com/2008/11/post-its.jpg ■ Agile readiness and maturity assessments: The Nokia Test, SAMI, ThoughtWorks Agile Assessment ■ Certifications: CSM, PMI-Agile, ICAgile
  • 26. Technical Skillset… ■ Software Developer: Craftsmanship, Code Katas, Polyglot programming, Coderetreat, Open Source Contribution, PeepCode ■ Business Analyst: IIBA, BPMN ■ Test / QA: ISTQB, Exploratory testing, Automation skills, Bug stomps, Specification By Example, Testing communities, ■ Project Manager: PMI / PRINCE2, Servant leadership, Team dynamics ■ System Engineer: Technical Certifications, ITIL, DevOps ■ …or whatever skills will make you better at your key role
  • 27. Business Experience… Image: http://2.bp.blogspot.com/-ouA0c82D6SQ/TrSlUu6p0zI/AAAAAAAACfs/0khrOU8_1Tg/s1600/make-money-from-home-australia.jpeg ■ Agile Business Processes: Agile in the Business, Lean Startup, Business Model Canvas, Beyond Budgeting ■ Financial skills ■ Marketing skills ■ Human Resources skills ■ Business Domain knowledge: Market awareness, future trends and directions ■ Run / start a business
  • 28. Facilitation Skills… ■ Techniques: Brainstorming, Affinity Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px-Flipchart1-Asio.JPG Mapping, Wisdom of the Crowd, Icebreakers, Futurespectives ■ Achieving session goals and objectives ■ Being neutral / impartial ■ Keeping focus ■ Achieving concensus with conflicting priorities and opinions ■ Keeping decisions and actions visible
  • 29. Training Skills… ■ Learning Models: Shu Ha Ri, Graphic, Audible ■ Matching learning to content and audience ■ Teaching through demonstration: “Training from the Back of the Room” ■ Games: Innovation Games, Image: http://backontrack.org/images/30y/30y2.jpg Gamestorming, Tasty Cupcakes ■ Mentoring post-training ■ Alternative delivery methods
  • 30. Coaching Skills... Coaching Models: ■ GROW Coaching Model ■ PrOpER Coaching Model ■ Results Coaching Model Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg ■ 3 days, 3 things, 3 weeks ■ Integral (AQAL) Model ■ CLEAR Model
  • 31. GROW Coaching Model Aim: Set long term objective Goal Objective: Agree specific Assessment: Invite self objective for session assessment Topic: Agree topic for Examples: Offer specific discussion examples of feedback Assumptions: Avoid or Reality check assumptions and Range: Cover the full discard irrelevant history range of options Options Suggestions: Invite Action: Commit to action suggestions. Cautiously Obstacles: Identify offer suggestions Choices: Ensure choices possible obstacles and Wrap are made how to overcome. Agree support Up Aim: Make steps specific and time bound
  • 32. PrOpER Coaching Model Review the outcome. Did Pick a problem to work on. you improve things? Watch how the team Even if things Problem works. What needs to be haven’t improved, have improved? you learned something? Review Options Consider your options. What could you try Experiment that might influence Pick one option to try. the situation for the better? List at least three options.
  • 33. Results Coaching Model Current Reality Habits Actions Insights Questioning Permission Desired Outcome
  • 34. Dodgeball Model Image: © 20th Century Fox http://images.hollywood.com/site/hank-azaria-dodgeball-utr.jpg
  • 35. Common Coaching Anti-Patterns… ■ Trying to change too much ■ Losing objectivity Image: http://img.gawkerassets.com/img/17h2kn39uwt4xjpg/original.jpg ■ Staying too long ■ Being too theoretical ■ Being inflexible ■ Getting influenced ■ Avoiding tough conversations
  • 36. Agile Tips… Coach Image: http://www.celebrityspeakers.com.au/media/pics/site/imagecache/ACBF569DB1738B37DC6FF604E85A8830.jpg
  • 37. and have a clear exit plan Start with the end in mind… Know when to leave Image: http://mkmiku.files.wordpress.com/2011/03/sucker-punch-analysis-stage-zack-snyder.jpg
  • 38. Be the change you want to see… Roll up your sleeves and show them how its done
  • 39. Keep your distance… Don’t become part of the team
  • 40. Ask the team… Make the team responsible - you don’t have all the answers Image: © Universal Television http://www.hejorama.com/wp/wp-content/uploads/2011/04/A-team.jpg
  • 41. Step by step… Don’t change everything at once, create a learning environment
  • 42. Just the facts… Separate fact from emotion Image: © Universal Studios with insightful questions
  • 43. Make what you measure… Select simple metrics, measure regularly and Image: http://www.pubos.org/wp-content/uploads/2011/08/tape-measure.jpg make visible
  • 44. Agile is only a means to an end… Adopting Agile should increase business value and reduce risk
  • 46. Adrian Smith Agile Coach Questions? http://www.ennova.com.au http://www.agileengineeringdesign.com adrian.smith@ennova.com.au @adrianlsmith Craig Smith Agile Coach http://www.suncorp.com.au http://www.craigsmith.id.au craig.smith@suncorp.com.au Download this presentation at: craig@craigsmith.id.au http://www.slideshare.net/smithcdau @smithcdau http://www.slideshare.net/adrianlsmith Suncorp Group includes leading general insurance, Ennova is a software development company that specialises in banking, life insurance, superannuation and helping businesses optimise their use of technology. We are investment brands in Australia and New Zealand. passionate about what we do and have embedded Agile and Lean The Group has around 16,000 employees and thinking into our approach to everything. This enables us to rapidly relationships with nine million customers. It is a Top deliver high quality software solutions that provide long term business 25 ASX listed company with over $95 billion in value. Our Agile and Lean consulting services draw on an diverse assets. Suncorp has five core businesses: Personal experience base that spans the engineering, manufacturing, Insurance; Commercial Insurance; Vero New construction and financial services industries. Additionally, Ennova is Zealand; Suncorp Bank and Suncorp Life. These are active in the development of software products and therefore has first supported by corporate and shared services hand practical experience in the application of Agile and Lean divisions. methods. (http://www.suncorp.com.au) (http://www.ennova.com.au)