SlideShare a Scribd company logo
CRAIG SMITH
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE
WELCOME…
Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg
Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg
©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg
LOVE
OR
HATE?
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SHOW FORMULA
COACHING FORMULA - GROW
Image:http://study.com/cimages/multimages/16/grow-model_v01.png
RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift
ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework
COACHING KATA
Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png
LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios
LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching
ACTIVE LISTENING
Image:http://study.com/cimages/multimages/16/grow-model_v01.png
POWERFUL QUESTIONS
Image:http://www.slideshare.net/growingagile/super-powerful-questions
EMPATHY
COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &
LEARN
OBSERVE
OBSERVE
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios
OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery
GEMBA > GO SEE
Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b
CONFLICT
Image:http://edbatista.typepad.com/edbatista/images/2007/01/Thomas_Kilmann_Conflict_Modes.jpg
ROOT CAUSE ANALYSIS
HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios
HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery
THE TRUTH CAN HURT
Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten-
a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728
LOOK FOR METRICS
KitchenNightmares©ITVStudios
Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg
POKE THE BEAR
NON-VIOLENT COMMUNICATION
ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios
ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring
ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios
ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
KEEP IT SIMPLE
ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png
MENTOR / LEAD BY EXAMPLE
Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg
PROBLEM IS THE SYSTEM, NOT PEOPLE
STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios
STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery
STAND “WITH” THE TEAM
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
BUILD QUALITY IN
Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all
REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios
REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching
Image:http://lemerg.com/data/wallpapers/41/861892.jpg
SEAGULL COACHING
RETROSPECT & NEXT ACTIONS
Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg
MAKE YOUR COACHING STICK
WRAP UP
Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KNOW YOUR PROCESS
USE YOUR TOOLS
REMEMBER THE GOAL
Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5
BE YOURSELF
Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104
COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
CRAIG SMITH

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