Gordon Ramsay is known for his intense coaching style on shows like Kitchen Nightmares. Some key lessons that can be learned from his approach include listening and observing clients closely to understand realities and challenges, holding up a mirror to difficult truths, asking clients to commit to specific actions and responsibilities, energetically teaching and mentoring with a focus on practical skills, standing with the team to build responsibility, and reflecting on lessons learned to plan next steps. An effective coaching approach draws on various tools and remains focused on facilitating the client's growth and progress.

1. RENEE TROUGHTON
CRAIG SMITH
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE

2. WELCOME…
Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg

3. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg
©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg
LOVE
OR
HATE?

4. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SHOW FORMULA

5. COACHING FORMULA - GROW
Image:http://study.com/cimages/multimages/16/grow-model_v01.png

6. RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift

7. ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework

8. COACHING KATA
Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png

9. LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios

10. LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching

11. ACTIVE LISTENING
Image:http://study.com/cimages/multimages/16/grow-model_v01.png

12. POWERFUL QUESTIONS
Image:http://www.slideshare.net/growingagile/super-powerful-questions

13. EMPATHY

14. COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &
LEARN
OBSERVE
OBSERVE
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

15. OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios

16. OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery

17. GEMBA > GO SEE
Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b

18. CONFLICT
Image:http://edbatista.typepad.com/edbatista/images/2007/01/Thomas_Kilmann_Conflict_Modes.jpg

19. ROOT CAUSE ANALYSIS

20. HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios

21. HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery

22. THE TRUTH CAN HURT
Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten-
a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728

23. LOOK FOR METRICS
KitchenNightmares©ITVStudios

24. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg
POKE THE BEAR

25. NON-VIOLENT COMMUNICATION

26. ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios

27. ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring

28. ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios

29. ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery

30. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
KEEP IT SIMPLE

31. ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png

32. MENTOR / LEAD BY EXAMPLE
Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg

33. PROBLEM IS THE SYSTEM, NOT PEOPLE

34. STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios

35. STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery

36. STAND “WITH” THE TEAM
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg

37. BUILD QUALITY IN
Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all

38. REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios

39. REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching

40. Image:http://lemerg.com/data/wallpapers/41/861892.jpg
SEAGULL COACHING

41. RETROSPECT & NEXT ACTIONS
Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg

42. MAKE YOUR COACHING STICK

43. WRAP UP
Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg

44. LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KNOW YOUR PROCESS

45. USE YOUR TOOLS

46. REMEMBER THE GOAL
Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5

47. BE YOURSELF
Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104

48. COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
http://www.agileforest.com
renee@unbounddna.com
@agilerenee
CRAIG SMITHRENEE TROUGHTON