Seminar 2, taking place on 18 March 2021, addresses digital government building blocks in the context of end-to-end public service delivery. This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.

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Webinar series organised by SIGMA for the Western Balkan Region
Session 2: Digital government principles and building blocks in the context of
end-to-end public service delivery
18 March 2021
(09:30 – 12:30 CET)
AGENDA
After our first webinar, describing the context and concepts of end-to-end public service delivery, the
second webinar (18th March 2021) will address key digital building blocks and the founding principles
(interoperability frameworks, common vocabulary, service catalogue, once-only principle) as important
enablers for a seamless public service delivery. Conceptual building blocks and principles will be presented
and illustrated by practical approaches at EU (Single Digital Gateway, ISA2, CPS-AV, TOOP) and national
level (Slovenia and North-Macedonia). If you would like to know more about the Single Digital Gateway
initiative watch this video.

2. 2
09.30 Opening
Nick Thijs – Senior Policy Advisor, OECD/SIGMA
09.35 Welcome
Florian Hauser – Team leader, Centre of Thematic Expertise on Public Administration Reform,
European Commission, DGNEAR
09.40 Setting the scene on digital government building blocks and principles
Prof Dr Kuldar Taveter, Senior Consultant in e-Government and Digital Economy, Estonia
Dr Ermo Täks – Senior Consultant in E-Governance Architectures and Interoperability, Estonia
10.00 The Single Digital Gateway: cross-border end-to-end service delivery
Dietrich Druener – European Commission, DG GROW
10.30 European Interoperability initiatives
Miguel Alvarez-Rodriguez – Programme Manager ISA2
Programme, European Commission, DG
DIGIT
11.00 Short Break
11.10 Digital government building blocks in Slovenia
Alenka Zuzek – Information Technology Project Manager, Ministry of Public Administration
11.35 Digital government building blocks in North-Macedonia
Rozalinda Stojova – Head of Unit, Ministry of Information Society and Administration
11.50 The Once Only Principle and the TOOP Large Scale Pilot of the Once Only Principle
Dr Ermo Täks – Senior Consultant in E-Governance Architectures and Interoperability, Estonia
12.20 Conclusion and way forward
Mihkel Lauk – E-governance and digital transformation expert, Estonia
12.25 Closing Words
Kaido Paabusk – Senior Policy Advisor, OECD/SIGMA
12.30 End of the Webinar
ABOUT OECD/ SIGMA
SIGMA (Support for Improvement in Governance and Management) is a joint initiative of the OECD and
the European Union principally financed by the EU. Its key objective is to strengthen the foundations for
improved public governance, and hence support socio-economic development through building the
capacities of the public sector, enhancing horizontal governance and improving the design and
implementation of public administration reforms, including proper prioritisation, sequencing and
budgeting. We have been working with our partners on strengthening their public governance systems
and public administration capacities since 1992.
CONTACT
Nick Thijs – Senior Policy Advisor OECD/SIGMA (Nick.Thijs@oecd.org)
Kaido Paabusk – Senior Policy Advisor OECD/SIGMA (Kaido.Paabusk@oecd.org)
www.sigmaweb.org