Fast-teks Managed IT Services provides the latest in IT solutions. With both hardware and software components of IT systems constantly evolving, businesses with limited resources may very well find themselves left behind after a while. But with Fast-teks Managed IT Services, you are able to enjoy the advantages of the latest IT solutions at a fraction of the cost – enabling you to provide the best possible service to your clients. Fast-teks Managed IT Services provides you a better, more dependable IT infrastructure. For small businesses, it can be tedious to maintain an in-house IT arm; and you run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Fast-teks Managed IT Services allows you to have a stable and dependable IT arm that's dedicated to meeting your specific needs in the most cost-effective manner. Fast-teks Managed IT Services offers a more comprehensive and complete IT solution. More often than not, small and undermanned IT departments are more of a burden to the organization they belong to – errors are more likely to occur, response and problem solving is a slow process, and staff members are probably overworked and underpaid, making them both unhappy and less productive. Fast-teks Managed IT Services, on the other hand, are completely the opposite, allowing you to utilize efficient and comprehensive solutions that are tailor-made to fit your specific requirements. Fast-tek Managed IT Services help you maintain compliance. With the marketplace becoming more and more competitive, meeting different compliance regulations has become a fundamental need. From Sarbanes-Oxley to the Health Insurance Portability and Accountability Act (HIPAA), smaller companies can often find themselves lost. Fast-teks Managed IT Services helps your company not only fully understand the requirements of these regulations, but also comply with them.

1. Remote Managed Services
from

2. Today’s Agenda
 Introduction
 The Pain of IT for Business
 The Solution
 The Benefits
 Q&A

3. Remote Managed Services
What does that mean to You?
 Predicable and scalable monthly cost
 Improved Network reliability
 Increased staff productivity
 Reduce external threats
 Access to highly specialized resources

4. Where does your business fit?

5. How technology challenges business
System
Cost
System Business
Reliability
Complexity Demands
External
Threats

6. What we hear from our clients.
 Struggling with inconsistent technology services
 Inadvertently tying-up internal resources to manage
their technology
 Challenged to protect their business critical data with
a daily backup
 Reactive, not proactive with technology needs
 Not using or understanding the use of technology to
get the competitive advantage
 Not having adequate security against today’s crippling
computer viruses and unauthorized “users”
 Too busy taking care of today and not planning for
the future

7. Challenges facing SMBs
 Business has an increased reliance on technology
 Your team is fully utilized managing the daily
operations
 Incidents the occur off-hours are often left until the
next business day – regardless of the business
impact
 Network downtime is distracting from your business
 Not budgeting for technology needs and services

8. Does this sound familiar?
 No enforceable IT service levels
 Productivity suffers during network outage
 Internal IT Support
- part time IT support by an employee hired
to do another task and not properly trained
- lack of planning for the technology needs
of the organization
- lack of exposure on future spending and
future impacts on budgeting

9. Forward Thinking
Disaster Remote Intrusion
Recovery Connectivity Detection
E-Commerce E-Mail Filtering Data/Voice Web Filtering
Video
Digital Output Wireless
Conferencing
IP/Telephony Storage Security Thin Client
Service Proactive Maintenance
Firewall Virus Protection Back-Up

10. Traditional IT Service
Frustrations
Frustration Cause
Time to react
 Takes too long to react to Getting Tech to site takes time
problem
Time to fix Takes time to find cause and fix
 Too long to fix break
Limited proactive services Difficult to collect metrics to be
 Most services are just reactive truly proactive
Knowledge level
Cost prohibitive to send Level 2/3 to
 Need a Level 2/3 tech but get
every call
a Level 1
Management Involvement
Consequence of being reactive
 Too much management time

11. The Perception
 Networks seem to go down at the most
inopportune time:
Month End
+ Deliverable due date
+ Important email
= LOST PRODUCTIVITY
 FACT: Network downtime, no matter what,
impedes your ability to do business

12. Reality Check
 Downtime effects business productivity
- One hour of downtime for a $1 million revenue business costs
$500/hr
- The average business in the United States experiences 2
hours of downtime per week
$500/hr x 2 hrs x 4 weeks = $4,000/month
 IT is the #1 expense after HR
 Downtime has become the #1
expense in IT

13. If you don’t think that the network is mission critical
to your business…
Unplug it!!!
 Viruses and worms recently demonstrated
the importance of networks.
** Minneapolis, MN –three 3M plants **
** New York City – NY Transit Authority **
** Palm Springs, CA – City Government **
ALL STAFF WERE SENT HOME!!!
Loss of millions of $$ in productivity

14. Where does an hour go?
 Waiting for toner in printers – 10 minutes
 Can’t get email – 5 minutes
 Had to restart PC – 20 minutes (early lunch,
took 2 co-workers)
 Transactions taking twice as long
100 transactions per day @ 40 second each
= 33 minutes
4 items = 1 hour and 48 minutes per day all
costing the business productivity and
thousands of dollars.

15. How the network effects
the company
 The Obvious  Behind the Scenes
- No Internet - Client services & Support
- No Email - Sales
- No Web Site - Productivity Issues
- No E-commerce - No Payroll
- No connectivity to remote - No Accounting & Finance
locations or job sites. - No access to client data
- No Printing
- No access to files
- No electronic communication
- No telephone (VoIP)

16. How does Remote Managed
Services minimize downtime and
increase productivity?
 Proactively monitor entire network, including
mission critical devices and notifies via e-
mail or cell phone 24 x 7 x365 if there is a
failure of a device, network or service.
 Provides detailed reporting and allows us to
show the business, in plain English of what
is exactly going in the environment.
 We are able to provide management
information to the business.
 Support is in minutes rather than hours or
some cases days.

17. What is managed?
 Backup & Disaster Recovery  Network Monitoring Questions
- Server Backup
- Enterprise Backup  Does your network seem slow at
- Redundant Monitoring
- Antivirus
certain times of the day?
- Patch Management
 Are your business documents
 Server and Desktop Monitoring secure on the network?
- Connectivity
- Processor Utilization
- Drive Space Monitoring
 Do games and other software
- Memory Usage cause problems on your network?
- Swap File Utilization
- Event Log Monitoring  Fast-teks offers solutions and
- Printers and Print Queues Monthly Reports to help you be
more productive.

18. Network at a glance.

19. Consider the following when
choosing an IT Services Provider.
 Does your current IT services provider have automated software
distribution that you can count on?
 Does your current IT services provider have reactive or proactive
systems management that prevents downtime?
 Has your current IT services provider created a solution for your
business that is scalable?
 Has your current IT services provider sat you down to establish IT
standards?
 Has your current IT services provider designed a disaster recovery
plan to get you back up and running quickly?
If you don’t know the answer to these questions or can not answer yes
to all of them……Give a call.

20. Questions?
972-414-FAST (3278)
Joe Hanold, Area Director
jhanold@fastteks.com
www.fastteks.com/Plano-Richardson/