Business that switch to fixed-cost managed IT services get their technology issues resolved faster and see significant cost-savings over a break/fix model. View this presentation to learn more about how fixed-cost managed IT services deliver increased uptime, get small issues resolved before they become major problems and allow businesses to have predictable monthly technology expenses. No more surprises you haven't budgeted for.

1. Understanding the
Value of
Managed IT Services
Realize productivity
gains, technology
improvements and cost
savings through fixed-
cost IT management &
services

2. Benefits of Fixed Cost IT Management
24x7 Help Desk Support
Predictable technology expenses
Rapid response & resolution time for all IT issues
• 24/7 service delivers response & resolution more
efficiently & more quickly than on-site-only support
• Eliminates the cost and time involved in an onsite service
call
• Your system is available when you need it
Regularly scheduled preventative maintenance
• Resolves small issues before they become big problems
• Keeps systems performing like they should

3. Reduced IT Support Costs
Direct IT Cost Savings
• Proactive hardware & software maintenance
eliminates costly emergency/critical repairs
• Allows you to budget IT costs
– Predictable flat monthly fee
• Work is mostly performed remotely, saving you the
cost of a service call
Improved productivity
• 24/7 Monitoring identifies issues automatically
– We begin remediation immediately
– Minimizes lost productivity
• Preventative maintenance prevents problems from
occurring

4. Downtime Costs
Based on national average of $42/hour/employee

5. 24/7 Services Delivers ROI
Direct dollar savings result from addressing
small issues before they become big problems
• If a critical service goes down then employees
cannot be productive or serve customers
• Patching servers means fixing security holes
before they are exploited
• Virus protection saves the expense of removing
the virus

6. How We Can Help Improve Your Technology and
Provide Dramatic Results
We understand the importance of providing reliable
technology solutions that fit your budget.
Our plan to make your technology more efficient
includes:
• Initial Meeting - Discuss your IT challenges, budget,
current and future goals
• Assessment – We will review your current technology
infrastructure and look for ways to make it more
efficient, reliable and cost effective
• Remediation and Implementation – Based on our
assessment, we provide recommendations that fit
your specific needs and budget requirements and we
will implement those solutions with expertise
• Support – We will fully support your technology,
reducing downtime, minimizing the stress of dealing
with technology issues and responding to technical
issues 24x7 – anytime you have a problem you can
call us
• All services are backed by our unconditional
commitment to client support, value and satisfaction

7. Our Managed Services Package
24x7 access to our remote Help Desk gets issues resolved quickly
Server and Network Monitoring keeps your network running at peak
performance and prevents failures
Detects/resolves issues immediately
Onsite support in the event of a network failure
Resolves issues with little on no impact on your company’s operations
Full reporting on all alerts & actions performed
Email security prevents against spam and viruses
Data Backup and Offsite Protection for quick retrieval of lost files
Regularly scheduled on-site maintenance visits
Proactive Maintenance to keep your network running at peak
performance is scheduled on weekends for minimal disruption
License and Contract management for all your software and hardware,
ensuring everything is kept current – it is essential this is preformed
regularly
Strategic Technology Planning includes access to our technology
experts who can provide planning as it relates to your IT infrastructure

8. Our Preventative and Proactive Maintenance
Program
Regular system health checks
Anti-virus protection & updates
System security patches & updates
Confirm operating systems is working properly, adequate disc space is
available and everything is secure, test for and fix known anomalies
Data backup verifies all systems are working properly, data is backed up
regularly and efficiently, and check integrity of data
Check bandwidth and network connectivity – Ensures speed and
security
Maintain Active Directory to ensure proper functioning, add/delete
employees, manage settings
Email and communications: make sure everything is working properly
and fully secure
Battery back up systems: perform all necessary tests and check to make
sure everything runs properly
PC/Notebook performance tuning
Configuration management
Consulting recommendations
Asset management & reporting

9. How Your Business Will Benefit
Your technology is always functioning when
you need it
Control & predict IT expenses
• Demonstrated ROI
Secure your business from hackers, viruses &
spyware
Gain an IT department that works 24/7
Reduce frustration – issues are resolved
before your team ever sees them
Quarterly business reviews with pertinent real-
time reporting
Focus on running your business – Leave your
network to us

10. We are your Virtual CIO/CTO
As your IT Partner, ACE IT Solutions acts as
your CIO/CTO, which means:
You always have a technology expert at your
service
You can rely on us to provide sound technology
guidance and advice
We can help you grow your business through
technology
We focus on your technology so you don’t have
to

11. Why ACE IT Solutions Managed Services
Customer Service is Our Top Priority
“Better Client/User Experience”
Initiate, Incorporate and Ensure Best Practices
Unique Knowledge, Experience & Expertise
Accountability, Professionalism & Integrity
Superior Strategic & Delivery Solutions
Excellence of Strategic Partners
Agile, Responsive & Pragmatic Approach
Lower Cost, Greater Efficiency, Increased
Productivity, Better Performance

12. How to get started
Meet to discuss your technology challenges and IT
goals
Schedule an on-site assessment
Based on our findings, we tailor a proposal that meets
your current needs, future goals and budget
requirements
Review the support proposal
Sign the contract and get started with our managed
service and fixed-cost support program
Realize additional up time, efficiencies & cost savings
in quarterly reviews
Focus on growing you business & leave your network
to us

13. New York City Contact Us New Jersey
908-704-0400
ACE IT Solutions ACE IT Solutions
515 Madison Avenue www.aceits.net 5-A Dickerson Road
New York, NY 10022 Hillsborough, NJ 08844
info@aceits.net
646-571-3957 908-704-0400
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www.itconsultingnj.com