This document contains the curriculum vitae of Jennifer Nengwenani. It outlines her personal details, including her contact information, date of birth, and driver's license. It also lists her academic qualifications including degrees in Network Engineering and Call Center skills. Her work experience includes positions at the City of Tshwane, Boffin and Fundi, Telkom SA, Vodacom, and Sundial Telemarketing in customer service, data entry, and technician roles. She has skills in customer service, call center operations, and various software programs. References are provided from her supervisors at previous employers.

1. Curriculum vitae of Jennifer Nengwenani
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PERSONAL DETAILS
Contact Details : 0833519348 – 0827835883
nengweje@vodamail.co.za
Physical Address : 920 west Virginia, ext 0 Cosmo City , Randburg ,
Johannesburg
: nengweje@vodamail.co.za
Date of Birth : 06 April 1985
Identity Number : 8504060365080
Marital Status : Single
Race : Female African
Gender : Female
Driver’s License : C1
Nationality : South African
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ACADEMIC INFORMATION
1. High school : Thohoyandou Secondary School
Year : 1998 - 2004
Highest standard passed : Grade 12
Subjects : English – Tshivenda – Afrikaans – Biology
Physical Science –Mathematics– Business Economics
2. Institution : Rosebank College
Year : 2005
Course : N Dip Network Engineering (MCSE)
Subjects : Administrating MS Windows XP professional
 MS Windows Server 2003 Environment
 Implementing MS Windows Server 2003 NT Infrastructure.
 Planning MS Windows Server 2003 Activate Directory.
 MS Windows Server 2003 Activate Directory Infrastructure.
 MS Windows Server 2003 Activate Directory & Infrastructure
 MS SQL 2000 Enterprise Editor.
3. Institution : CornerstoneHr
Year : 2006
Course : Certificates of Call center
Subjects History and Development
 Customer Service
 Practical call center Training
 Handling of Inbound and Outbound calls
 Call management computers
 Intro to MS Windows

2.  Microsoft Word
 Outlook Express
EMPLOYMENT HISTORY
1. Company : City of Tshwane
Position : Disputer
Year : September 2016 – Present
Reason for leaving : I want permanent position
Duties and Responsibilities
 Adding reconnections of water and electricity on sap
 Assign jobs to technician.
 Check and give out address on sap
 Load accounts from notification to sap
2. Company : Boffin and Fundi
Position : Data Capturer
Year : May 2014 – end August 2016
Reason for leaving : contract ended , Tshwane absorb
Duties and Responsibilities
 Capturing job card of water and electricity reading.
 Working in the field at the readings
 Working as an artisan.
 Acting on team leader position
3. Company : Telkom SA
Position : Service Rep
Year : 2011 November – 30 September 2013
Duties and Responsibilities
 Processing TCM, orders, Esam orders Telkom Internet updating client details.
 Dismantling lines
 Creating clients account
 Issuing telephone lines
 Cancellation of orders
 Activation of internet
 Schedule appointments
 Assists customers with queries
 Checking customers on Experian
 Retention, retaining customers via outbound calls
 Renewing customers contracts to keep them in the company
 Serving on the emergency and response committee.
 Attends, records and procedures minutes meetings.
 Work as a standby secretary for my senior manager

3. SYSTEM USED
CBS, TOIS,Clarify,OMS,T-Agent,Experian and eSAM
3. Company : Vodacom
Position : Customer Service
Year : 2006-2011
Reason for Leaving : Vodacom outsource call center to Teleperformer
Customer service duties and responsibilities -Vodacom
Data department:
 Setup emails and troubleshoot
 Setting phone as Modem
 Setup of Vodacom mobile connect,brandband and lite
 Troubleshoot for Mac and IPhone
8 Months
Contract Department:
 Unlocking and locking stolen phone
 Blacklisting stolen phone
 Activating International Roaming
 Activate call limit
 Sending MMS and GPRS settings and manual setting.
 Generating quotation on migration and activate it
 Change address and banking details and also debit order date.
3 years 11 months
Prepaid Department
 Redeeming talking points
 Assisting with the please call me and also personalization
 Assisting with the pin and puk and also sim swap
6 months
4. Company : Sundial Telemarketing
Position : Call center Agent
Year : 2006(6 months)
Reason for leaving : Contract ended
Duties in Sundial Telemarketing
 Selling Hollard funeral and Accidental covers
 Selling Fnb funeral policies
 Selling Alexandra Forbes policies

4. 4 .Company : Takie Access Masters
Position : Technician
Year : 2005(Part time)
Reason for leaving : Got opportunity for contract position in Sundial
Duties and responsibility of Technician –Takie access Master
 Service the printers and troubleshoot the printers
 Installing and setup the printers on the new pc
SKILLS
 I have knowledge of 8ta mobile CRM
 Customer/Client service
 Call center, Inbound and Outbound
 Process customer request via TOIS,TCM and WEB
 Vendors internal channels and CRM lead
 Customer Retentions & Order cancellation
 Assisting with core-order pools
 Managed queues & mailboxes
 Organized and work well under pressure
 Deadline driven and self-motivated
Achievements.
I was the top studyinGautengwithMCSE I got six distinctionsoutof seven.
References
1.Company :Cityof Tshwane
Position : Supervisor(Mbengeni Sivhada)
Contact : 012 358 5802-076 011 3417
1.Company :BoffinandFundi
Position : HR Dep(Lectitia)
Contact :012 348 1697 -079 894 6473
2. Company : Telkom
Position : Supervisor [ T Mambo ]
Contact : 012 311 3932 -083 3000 845
3. Company : Vodacom
Position : Supervisor [S Manentsa ]
Contact : 082 994 6860 – 082 277 7919