This curriculum vitae outlines the personal and professional details of Thomas Mathebula. It includes his education history, qualifications, work experience, skills, languages, and references. Thomas has over 15 years of experience in customer service roles in the telecommunications industry, as well as experience in administration, collections, and creditor roles in other sectors. He holds a diploma in cost accounting and various certificates in computer skills, accounting software, and call center operations.

1. CURRICULLUM VITAE
OF
THOMAS MATHEBULA
MY PERSONAL DETAILS
Known as Name: Tommy
Gender: Male
Race: African
Marital Status: Single
Citizenship: SA by birth
SA ID Number/Permanent Residency: 7712145511088
Drivers License? None
Preferred Method of Communication: Email and Cell phone
E-Mail: mathebula.thomas@gmail.co.za
Cell phone Number: 0782388275
Contact Telephone Number: 0782388275
Postal Address
Line 1: 15 Estrana Court
Street: 57 Parkland Drive
City/Town: Alberton
Province: Gauteng
Country: South Africa
Postal Code: 1449
MY QUALIFICATIONS & EXPERIENCE
Highest Qualification: Diploma
Work Experience: Mid Career (5yrs+Experience)
Current Availability: Two Weeks Notice

2. MY EDUCATION DETAILS
Institution: Rosebank College
Location: Johannesburg
Country: South Africa
Status of Qualification: Completed
Qualification Name: Pastel Accounting
Qualification Type: Certificate
Year 2010
Institution: Mvelelo Youth Development
Location: Alberton
Country: South Africa
Status of Qualification: Completed
Qualification Name: Computer and Call Centre
Qualification Type: Certificate
Modules: Windows xp, Internet, Ms Word, Ms Excel, PowerPoint, and Micro
soft Office
Institution: Damelin Business College
Location: Johannesburg
Country: South Africa
Status of Qualification: Completed
Qualification Name: Cost Accounting
Qualification Type: Diploma
Year: 1997
Institution: Elim High School
Location: Makhado

3. Country: South Africa
Status of Qualification: Completed
Qualification Name: Senior Certificate
Qualification Type: Matric/ Grade 12
Subjects: Accounting, Business Economics, Economics, English, Tsonga
and Afrikaans
Year: 1992-1996
MY EMPLOYMENT DETAILS
16/07/2012 – 31/12/2012
Job Title: Customer Care Agent ( Vodacom Prepaid Money Department)
01/01/2013 – 30/07/2013
Job Title: Customer Care Consultant ( Vodacom Contract Account
Department)
01/08/2013 - 30/06/2014
Job Title: Contract Account Department Coach And Assistant Team Leader
Duties: Coaching new Agents on Contract Accounts Skills
Build the team learning Plan, define its purpose and priorities ,
Understand its Environments, identify and tackle barriers to
Performance
Develop the system, skills and behaviour to Internalise Coaching
Job Title: Customer Care Specialist (Vodacom Upgrade and Sales
Department)
01/07/2014 to Date
Company Name: Vodacom
Sector: Telecommunication
Location: Johannesburg
Country: South Africa
Job Status: Permanent
Duties: Managing relationships with the Vodacom Contractors Customers
Recognizing and managing assertive customer calls
To ensure that services level are met all the time
Handling task simultaneously and meetings deadline to deliver
quality Services
Capturing upgrade and new contract applications in the system

4. Log Faults Escalations to the manager for further resolutions
Providing feedback to the Manager and the calling back the
customers
Managing my first call resolutions to meet the KPI’S
16/3/2009 - 24/2/2012
Job Title: Debtors Collection Admin
Company Name: Ver-Tex Solutions
Sector: Legal
Location: Pretoria
Country: South Africa
Job Status: Permanent
Reason For Leaving: Resign due to Personal Information’s
Duties &
Responsibilities:
Sorting out payment plans
Recording payments that are made
Organizing customer files (every job has paperwork and admin)
Chasing debtors and late payments
Tracing debtors who move without telling the company (with the
help of credit bureaus, telephone providers and even the post
office)
Utilize payment options (credit cards, direct checks) and secure
this information so that administrative services can process.
30/10/2005 - 28/8/2008
Job Title: Customer Services
Company Name: Benteler South Africa
Sector: Manufacturing & Engineering
Location: Alrode
Country: South Africa
Job Type: Customer Services
Job Status: Contract
Reason For Leaving: Contract Expired
Duties &
Responsibilities:
Determine charges for services requested, collect deposits or
payments, and/or arrange for billing.

5. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money,
and adjusting bills.
Review claims adjustments with dealers, examining parts claimed
to be defective and approving or disapproving dealers' claims.
Recommend improvements in products, packaging, shipping,
service, or billing methods and procedures in order to prevent
future problems
Importing client’s payments and collection files on daily basis
Doing follow-up on outstanding payments to the clients
Conference with customers by telephone or in person in order to
provide information about products and services, to take orders
or cancel accounts, or to obtain details of complaints
3/1/2000 - 30/3/2004
Job Title: Creditors Administration Clerk
Company Name: RUC Mining Company
Sector: Mining
Location: Alberton
Country: South Africa
Job Type: Administration
Job Status: Contract
Reason For Leaving: Contract Expired
Duties &
Responsibilities:
To accurately capture invoices in the accounting systems in
order to effect payment on time and accurately to Creditors
Check figures against commission schedules for accuracy within
specified deadlines
Ensure invoices are properly authorized in accordance with
levels of authority and allocate it to correct Supplier & General
Ledger accounts on a daily basis
Check & match invoices against orders database
Accurately process invoices in Accounts Payable and post
batches daily payment of Invoices
Sending Remittance Advices to supplier after completion of the
Payment Run
Filing of Invoices after Payment Run
Accurately prepare Monthly reconciliations of Creditors Accounts
Statements
Accurately reconcile G/L and Creditors Accounts on a Monthly
basis to make sure that accounts are correctly balanced

6. MY SKILLS/COMPETENCIES
No Information
MY LANGUAGES
Language: English (Advanced)
Language: Afrikaans (Intermediate)
Language: Tsonga (Advanced)
Language: Zulu (Advanced)
Language: Sotho (Advanced)
Language: Venda (Advanced)
MY PROFESSIONAL AFFILIATIONS
No Information
MY REFERENCES
Title: MR
Contact First Name & Surname: Thanduxolo Mantakana
Job Title/Position: Division & Department Manager
Company Name: Vodacom ( WNS Global Services )
Contact Telephone Number: 082 997 3513
Landline: 021 819 6000
Title: MR
Contact First Name & Surname: Wayne Humbly
Job Title/Position: Call Centre Manager
Company Name: Ver-Tex Solutions
Contact Telephone Number: 0127562444
Job Type: Manager
Reference Type: Professional
Can we contact the above referee? Yes
Title: MR
Contact First Name & Surname: Tendani Munyai
Job Title/Position: Department Supervisor
Company Name: Benteler
Contact Telephone Number: 0843883048

7. Job Type: Sales
Reference Type: Professional
Can we contact the above referee? Yes
HOBBIES
Listeningtomusic,readingnovels,writing,laughing,hangingoutwithfriends,eatingnice food
GOALS
❖ achievingwhatGODdesiresforme
❖ reachingmydreams
❖ beinghappy
MISSION & OVERVIEWHOBBIES
Listeningtomusic,readingnovels,writing,laughing,hangingoutwithfriends,eatingnice food
GOALS
❖ AchievingwhatGODdesiresforme
❖ Reachingmydreams
❖ Beinghappy
MISSION & OVERVIEW
Workingtowardsmy achievementandmyhappiness
Strivingforthe bestalways
Workinghard
Well organised
Enjoyworkingina team
Learn as muchas I can
Energeticworker
MOTIVATION
The way to getstartedis to quittalkingandbegin doing.Actionspeakslouderthanwords,When
someone tellsme "no,"itdoesn'tmeanIcan't do it,it simplymeansIcan't doit withthem.No
matterhow oldyouare now.You are nevertooyoungor tooold forsuccessor goingafter what
youwant. Getgoing.Move forward.AimHigh.Plana take-off.Don'tjustsitonthe runwayand
hope someone willcome alongandpushthe airplane.Itsimplywon'thappen.Change your
attitude andgainsome altitude.AndIbelieve thatwithGODI can do all things,because I am a
victorin Christ...!!!
My life hasgone fromgettingeverything,tohavingtogetmy ownthings.I have to become in
dependedatanearlystage.That doesn’tmeanthatit’sthe endof the worldforme No.I will take
courage and be who I wantto be in life.Andnothingornoone will stopme,I’mmovingforward
and I’mgettinggreaterbythe day.