Mr. Robert Cooper is a life assurance adviser and manager with 10 years of experience in customer service, sales, and management in the hospitality sector in the UK and Europe. His experience includes roles as a bar manager, assistant manager, and bartending trainer. He is seeking new opportunities that utilize his strengths in communication, analysis, quality focus, and team leadership.

1. Mr. Robert Cooper
D.O.B 31/12/1985
49 Upper Malvern Road
Belfast
Co. Antrim
BT8 6XN
Telephone: 07495868917
Email address: R.cooper85@icloud.com
PROFILE
Manager with ten years customer service and sales experience demonstrated in the hospitality
and sales sector both at home and in Europe. My experience in these sectors has allowed me to
gather and hone a multitude of skills and become focused and target driven in every aspect of
life. These skills range from people management which is imperative when running a team in a
customer focused and sales driven role to the ability to multi task and thrive under pressure. My
key strengths include strong analytical skills, a keen eye for detail, quality, positive
communication and interpersonal skills. I enjoy working in a team and helping others to progress.
At the same time I work well independently.
EMPLOYMENT EXPERIENCE
Life Assurance Adviser (self employed) March 2016 - Present
Life Assurance and Protection sales and account management, giving fully FCA regulated advise
as a self employed representative of Money Pillar financial Solutions on the First Complete
Financial Network. Giving advice to clients that fully fits their needs with an emphasis on treating
the customer fairly and making sure their financial protection needs are catered for. Following up
the progress of clients cases with the clients themselves, their trustees, general practitioners and
Insurance Providers.
Bar Manager; A.P.O.C (imbibe ltd) September 2015 - February 2016
A role with a great emphasis on customer service in a private bar environment with a focus on
quality and ingredients. This role allowed me to take full control of costs and ordering and as I
worked predominately on my own to organise my time effectively to cover all aspects of running
the business.
Assistant Manager; Love & Death Inc. (imbibe ltd) March 2011 – May 2014
Key responsibilities include staff monitoring in the areas of customers service, quality and kpis as
set by the management team, team time management, dealing directly with customers with sales,
bookings and issues. Conduct cocktail training and refresher courses for all staff. Cash handling
responsibilities, cost awareness, key holding duties, ensuring building and employees operate
smoothly to ensure maximum service and sales. To recognise and mentor talent where possible,
to build relationships with my co-workers, customers and supplier representatives to ensure
quality ingredients, best prices and repeat business. To ensure all aspects of health and safety
and cleanliness including food and drink production where up to the recognised standard. Be
proactive and vigilant in every task. Organise and execute different events and bookings.

2. 2
San-Greal Bartending March 2011 – May 2014
This position also afforded me the opportunity to work with Love and Deaths Inc.’s sister
company ‘San-Greal Bartending limited’, an events company working with high profile clientele
both in the hospitality sector and public sector bookings. It provided me with experience
supervising event coordination on many scales from the planning and execution to liaising with
customers and management to ensure all aspects where accounted for from the bar/waiting
service to health and safety. My cocktail and management experience was a key factor in being
chosen by San-Greal on Behalf of our client Bacardi / Brown Forman to conduct training and
coaching sessions in businesses across Northern Ireland to educate and train staff in customer
service, hospitality and Cocktails. The goal was to ensure the client had all the skills and
information the needed to be successful and deliver great quality drinks, service and to account
for all stock and boost sales.
Customer service assistant; Gem Recruitment January 2011 – March 2011
Main responsibility was to access customer requests to have their hotmail email account reset
and use the guidelines and judgement to approve or disapprove requests.
Left due to offer of employment in desired field.
Assistant Manager; Ron Blacks, Leuven, Belgium March 2009 – September 2010
Responsibilities in Ron Blacks where to ensure smooth running of the business, monitor staff
costs. Promote the business through marketing and advertising campaigns. Rotas, cash
handling duties, Key holding. Overcoming challenges such as ordering and dealing with
customer needs and issues in a different language in a different culture this required a desire to
learn to be level headed and resourceful. Returned home due to family commitments
Employment Gap
Between September 2010 and January 2011 I remained unemployed whilst actively searching for
employment in my chosen career.
From May 2014 to September 2015 due to recovery after surgery and searching for role suited to
changing circumstances.
EDUCATION & TRAINING
Educated to GCSE level
Maths D
English B
English literature B
Double award science C, C
French C
History B

3. Drama C
CORE SKILLS
Punctual
Analytical
Level headed
Goal orientated
Outgoing
Personable
Attention to detail
Computer skills; office, excel, power point.
Customer Service
Sales
Organisation
People management
Kpi’s
Relationship building
Training and coaching
Team player
Independent
References available on request