Shreen Nicholson has over 10 years of experience in sales and customer service. She holds a high school diploma and has strong communication, organization, and multi-tasking skills. Her work history includes positions in leasing, property management, and sales and customer service management. She is seeking a long term career opportunity with potential for advancement.

1. Shreen Nicholson
Kissimmee FL, 34759
407-344-2737
Malisanicholson@gmail.com
Objective
With more than 10 years experience in various sales and customer service environments I am seeking a
long term career with a growth oriented company offering the opportunity for advancement and
professional development.
Education
1996-2000 Milford Mill Academy High School Diploma
Skills
-Hardworking, goal oriented, highly competent with very strong communication skills.
-Well organized, self motivated, flexible, reliable, and energetic.
-Knowledge of database management, efficiently handles multi-tasking.
-Top sales performer with an impeccable record and excellent relationship with customers.
-Software: Internet, Microsoft Word, Excel, Power Point and Outlook.
-Excellent use of office software Yardi, Rent Roll Etc.
Work Experience
BG Staffing Leasing Professional 2015-Present
Bluegreen Vacations Call Transfer Agent 2013-2015
-Received over 100 inbound calls from transfer.
-Handle inquiries of irate customers politely and diplomatically
-Quick learner about products and services
-Took notes and addressed the serious customer centric issues
Mid Atlantic Realty Leasing Consultant 2010-2011
Manpower, ARMC Leasing Consultant 2009- 2010
Apartment Temporaries Inc. Property Manager 2005- 2009
-Answering phone, scheduling appointments
-Hosting open houses, showing apartments
-Develop and maintain applications to create reports that assist in weekly market updates
-Work one on one with residents to solve property conflicts
-Dispatch maintenance requests
-Organize all documents required for lease signing
-Preparing leases for move-ins and renewals
-Preparing renewals for continuing residents
-Comply with county laws regarding Fair Housing
-Market analysis
-Conducted searches, performed background checks, and presented properties to customers
-Performed move out and move in inspections
-Scheduled contractors for multiple duties such as painting, carpeting, extermination etc.
-Prepared invoices and collected rent and move-in payments.
MCI WorldCom Sales & Customer Service Manager 2000-2004

2. -Oversee a team of 15 or more individuals
-Coach and develop team members to produce at highest potential
-Maintain an accurate time schedule for my team members to follow
-Submitted hours for payroll
-Administrative duties
-Hosted pre-shift and post shift meetings to motivate teams to sell at their highest potential
-Set up local and long distance phone service to customers all over the world
References
Available upon Request