This project was done for my class “Strategic Planning for Healthcare Organizations”. After creating the five-year strategic plan, my group created a PowerPoint presentation in order to present our final strategic plan to the class and several other instructors. This presentation was meant to summarize our strategic plan and present the main points of our paper. My role was to communicate with the class what part I researched, which was critical strategic issues and response strategies. The project was to be representative of how real professionals would present a strategic plan to the board of directors of a hospital. This presentation required use of verbal communication skills, planning and developing skills, organizational skills, and persuasion. When our instructors ranked all the projects, my group came in second place out of twelve other groups.

1. Kilroy’s Acute Care Hospital
Mitchell Cooper - Alyssa Randazzo - Andrea Ratz - Catherine Russo - Erin Weisenbach

2. “Our patients are our
inspiration to do our
best today, and strive
for a better tomorrow.”
- CEO, Jimmy
Fallon

3. Historical
Background
We opened Kilroy’s 101 bed facility
in 1994
Acute care hospitals are beneficial
to the economy
7 years later we opened respiratory
department
Anonymous donation to open
stabilization unit for IU PT
students

4. Organizational Direction
Mission
Kilroy’s Acute Care Hospital is dedicated to providing patient care and committed to
improving the health and healing of the diverse communities we serve.
Vision
The vision for Kilroy’s Acute Care is to set the regional standard
for health and healing.
Values
Compassion - Showing empathy towards our patients
Innovation - Providing cutting-edge technologies and procedures
Respect - Doing the right thing and valuing all people
Excellence - Setting the highest standards in acute care in the area

5. Environmental Assessment
External Assessment
55% of Acute Care patients are age 60
years or older
Bloomington population: 80,405
6,287 current households with one or
more people 60+
Internal Assessment
Services Kilroy’s Offers:
● Emergency Care
● Urgent Care
● Prehospital Care
● Critical Care
● Trauma Care & Acute Care Surgery
● Respiratory Services
● Short-Term Stabilization Unit
● Stabilization Unit-Physical Therapy

6. Competitive Position
Supplier Power: High
Buyer Power: Since we are not part of a larger health
system, we have relatively sufficient buyer power.
Competitive Rivalry:
Only Acute Care Hospital in Bloomington area
-Bloomington Meadows (Acute Inpatient Care)
-IU Health (Physical Therapy)
Threat of Substitution: Low
Threat of New Entry: Difficult for a start up

7. Critical Strategic Issues and Response
Strategies
Moving into the future, Kilroy’s has a need to...
1) Increase Quality and Delivery of Care
2) Expand Current Operation Building Structures
3) Increase Meaningful Use throughout the hospital
4) Increase Outreach and Community Involvement
5) Adapt to New Legislation and Implementations

8. Short-term
objectives
Conduct needs assessment in order to
determine which hospital departments
are in need of additional space. Once,
completed, begin building expansion
plans and launch campaign project.
Increase focus on Population Health
through conducting community
assessments to see the types of services
that can improve community health.
Ensure that entire organization is
committed to the shift from volume to
value care.

9. Long-term
objectives
Improve quality of healthcare services
Reduce healthcare costs through
Accountable Care Organizations
(ACOs) and increased coordination
among all stakeholders of Kilroy’s
Acute Care
Improve patient safety within Kilroy’s
Implement continuous performance
improvements (lean six sigma)

10. Measurement Objectives
The Hospital Consumer Assessment of Healthcare Providers and
Systems (HCAHPS)
CMS performance initiative that will affect reimbursements
Patient satisfaction surveys will provide Kilroy’s with feedback on patient’s
overall experience
Will focus on doctor and nurse communication, food service, hospital environment, and more
Will help Kilroy’s focus on creating an environment that will uphold their core
mission and values

11. Legislative Objectives
The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA)
Will drastically change the way reimbursements are made
Reimbursements from Medicare and Medicaid will be made based on quality of care rather than the
volume of care
Increases emphasis of our core values is required by all stakeholders of our organization in order to
maintain reimbursements from governmental organizations
Patient Protection and Affordable Care Act (ACA)
Currently unknown due to the shift in the political climate in the United States
Until any changes are made, we must prepare for the increase in number of insured patients which
will bring demographics that Kilroy’s Acute has not seen before
Staffing and expansion measures will need to be closely monitored moving into the future

12. Next Steps
Implement the Pocket Clinician
Train staff in using Pocket Clinician and launch in 2017
Conduct a Needs Assessment for Kilroys
Cost-benefit analysis for a new department

13. Pocket Clinician
“PC”

14. Pocket Clinicians
Real-time patient data
Improves patient-physician relationship and visit time (volume to value)
Provides information such as vital signs and lab results
Ability to be used anywhere in Kilroy’s
Long -lasting battery, drop-resistant, and a barcode scanner
Collects important patient data to make reporting to insurance companies and
Medicare/Medicaid payments easier and more efficient

15. Financial Impact