Abhishek Upadhyay is seeking a career opportunity where he can continuously learn and grow. He has over 5 years of experience in retail management and customer service roles. Currently, he works as a Team Leader at Easy Day managing various responsibilities like store operations, team management, and inventory. Previously, he worked as a Customer Service Associate at Costa Coffee and did internships in hospitality. He holds an MBA and BA in Tourism and Hotel Management.

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ABHISHEK UPADHYAY
Add: E.L.I.G/217 Indra Puram Agra
Cell: +91-7669098896
Email: abhishekupadhyay16@gmail.com
Objective:
To Achieve High Carrier Growth Though a Continuous Learning Process and Keep Myself Dynamic,
Visionary and Competitive With the Changing Scenario of the World.
Professional Summery
Currently working with Easy day, (Bharti Retail Limited), Palwal as a Team Leader (TL).
Responsibilities :
• Store Management.
• Team Management.
• Cash Management.
• Resource Planning.
• Handling all team member shifts.
• Handling all reports.
• Open and close inventory mange, cost inventory.
• Manage dump stock, shrink stock.
• Ensure guest satisfaction.
• Manage all received D.C reports.
• Manage shrink our store.
 Business / competitive environment and its analysis for Sales Planning
Relationship management with the top management and external Clients for
Proper understanding & effective execution of Processes.
 Assessing the customer feedback, evaluating areas of improvements & providing
critical feedback on improvements.
 An effective communicator with exceptional interpersonal and relationship
management skills.

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Costa Coffee Agra (Devyani International Limited) India.
Designation : CSA (Customer service associate)
Duration : Two year, nine month
Responsibilities:-
• Handling all guests’ queries and complaints with tact and diplomacy.
• Always time help all guests, making the coffee and served for Costa standard time.
• Handling F.R.S, D.S.R, ELECTRICITY REPORT, E.T.C.
• Open and close inventory on portals.
• Ensure guest satisfaction.
• Conducting training for junior colleague for better performance.
• Handling all colleague shifts.
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A Welcome Heritage Solang Valley Resort (ITC) in Manali, Distt.Kullu.
Designation : F & B Service
Duration : Six Month.
Training Exposer:
• Done Six week industrial training from three star Hotel pushpvilla in Agra from 15th
July to 25th
Aug.
2009
• Done Six Weeks industrial training from five star I.T.C. Sollang Valley Resort in Manali from 13th
June to 24th
July, 2010
Professional Qualifications:
• Completed M.B.A in Dr. Bhim Rao Ambedkar University,Agra.2014.
• Completed B.A. (VOC.) in Tourism & Hotel Management From Dr. Bhim Rao Ambedkar University,
Agra.2011.
Academic Qualifications:
• High School passed from U.P. Board (2006)
• Intermediate passed from U.P. Board (2008)
Additional Qualifications:
• One year Diploma in Computer (DCA) from Vision InfoTech. In Agra from 24/01/2009 to 23/01/2010.
• N.C.C. A.B.&.C Certificate complete.

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Computer Skills :
• MSOffice Applications.
• Internet.E.t.c.
Hobbies:
Playing Games, Traveling, Making Friends.
Personal Details:
Date of Birth : 12th
December 1992
Gender : Male
Marital Status : Married
Language Proficiency : English, Hindi.
FATHER`S NAME : Shri.Krishan Upadhyay
MOTHER`S NAME : Mrs. Mamta Upadhyay
Nationality : Indian
Address : E.L.I.G/217 Indra Puram Rajpur Shamshabad Road Agra-28001.
STRENGTH:
• Good communication and interpersonal skills.
• Attendance and punctuality, Work efficiency.
Declaration:
I hereby declare that all the information’s furnished above are true to knowledge.
Place : AGRA
ABHISHEK UPADHYAY