Praveen Kumar H.V. is a 31-year-old Indian national seeking a challenging position applying his skills and experience. He has a B.E. in Industrial and Production Engineering from Basaveshwar Engineering College. His work experience includes roles as Assistant Manager-Operations, Senior Team Leader, Team Leader, and Production Supervisor. He has over 10 years of experience in customer service, operations management, and production. His responsibilities have included recruiting, training, performance management, process improvement, and ensuring deliverables.

1. PRAVEEN KUMAR H.V
Saroj Symphony Apartments,Phase-2
Flat No.310, B-Block
Immadihalli Main Road
Whitefield
Bangalore-560048
Phone:+91 7090556111
E-mail:aryaswami@gmail.com
To apply my skills and techniques for the development of my company and to secure a challenging position in
my job.
I believe that right attitude makes a right person. Dedicated hard work and respect towards the organization
are essentials for one to bring a good name for organization and self too.
EDUCATION SUMMARY
 B.E in Industrial and Production Engineering (Mechanical) from Basaveshwar Engineering College
 12th
– Delhi Kannada School (CBSE) in 2007, New Delhi
 10th
- Delhi Kannada School (CBSE) in 2004, New Delhi
ACHIEVEMENTS
 Entrepreneurship Training for one month
 Undergone Two months Internship Training in Production and Manufacturing in New Delhi
 Have won Gold Medal in state level TAEKWONDO competition
 Won Best Team Lead for the month of March 2014 in Effort BPO Limited
 Won Best Team Lead for the Month of October 2014 in HGS
 Won Best Team Lead for the Month of May 2015 in HGS

2. WORK EXPERIENCE
Present Company:
Genisys Software Limited (Genisys Group)
Bangalore
www.genisys-group.com
Working since: 18/09/2015
Designation- Assistant Manager-Operations (Customer Service)
Process- US International Voice & Non-Voice Process
Role and Responsibility –
 Assist in recruiting employees with the required skill sets and core competence
 To handle team leaders in professional and systematic manner
 Creating fun activities in the floor so as to keep the employees motivated
 Driving competitions/initiatives between the team as to motivate and encourage employees
 Arranging adequate training programs as per requirement to ensure the constant productivity
 Arranging skip level meetings with the employees to understand the challenges and
dissatisfaction if any
 Reviewing performance of existing staff as new products/process are introduced
 Working directly with clients to resolve issues
 Identifying talent and conducting IJP’s for the efficient and competent candidates
 Assisting the Senior manager to prepare annual reports by analyzing sales and customer
satisfaction
 To ensure the maximum productivity and minimum inventory
 Preparation and Presentations of Monthly Business Review (MBR) based on individual and
team performance
 Hinduja Global Solutions (HTMT)
Bangalore
www.teamhgs.com
Working since: 29/07/2014 to 18/09/2015
Designation- Senior Team Leader
Process: Airtel Retention Desk (Escalation Management & Telecom)
Role and Responsibility –
 Understand and keep track of team KPI’s
 Manage dip in performance with adequate re-enforcement plans proactively

3.  Monitor coordinate and supervise the daily activities of the staffs in the operations team
 Manage escalations across the retention service desk
 Understanding of process run by team and ability to bring improvements and efficiencies within
the team
 Create reports to update client on team’s progress and performance
 Provide any training as per process requirement
 Maintain healthy group dynamics
 Create an environment oriented to trust, open communication, creative thinking and cohesive
team efforts
 Recognize and celebrate team and team member accomplishments and exceptional performance
 Ensure deliverables are prepared as per process requirement, cost and schedule
 Participate in quarterly business reviews, presenting progress and performance of the process
 Work with functional managers to obtain necessary resources to support the team requirements
 Effort BPO Limited
Bangalore, India
www.effortbpo.com
From 1/06/2013 to 30/06/2014
Designation – Team Leader
Process: Tata SME (Escalation management & Telecom)
Role and Responsibility –
 Motivate the team to perform to the expected level as per client’s requirement
 Manage and maintain shrinkage (3%) and attrition (6%) on daily and monthly basis
 To conduct refresher training sessions with the T&Q team to motivate the team
 Identifying the lack of communication skills and training as per requirement
 Ensure healthy and competitive environment in the team
 Conduct One-O-One session with executives to understand the requirement and challenges to
meet the set targets
 Effort BPO Ltd, Delhi, India
New Delhi, India
www.effortbpo.com
From 1/02/2013 to 30/05/2013
Designation – Customer Response Executive and Assistant Team Leader
Process: E-commerce Times Internet (Customer Service)

4. Role and Responsibility –
 To manage call flow less than or equal to 2% abundance
 Participate and support different levels of quiz and competitions with the trainers
 Ensure the booked orders are according to the customer request
 Supporting & handling inbound and outbound calling.
 Handling customer's query and complaints.
 Order shipment and process.
 Risk investigations.
 Order delivery track.
 Lumax Automotive Systems
Manesar, Haryana, India
www.lumaxuk.com
From 1/10/2011 to 30/01/2013
Designation – Production Supervisor
Role and Responsibility –
 Ensure the blow molding machines and the parts are in working conditions
 Ensure worker’s attendance is prepared as per the client’s forecast of the parts productions
 Manage and utilize the raw material without any wastage
 Ensure the production- size and shape of the part is according to the client’s requirement
 Decrease the wastage or defected pieces production
 Coordinate with the client and to ensure the delivery of the parts are on time

5. PERSONAL DETAILS
 Age : 31yrs
 Nationality : Indian
 Language Proficiency : English, Hindi and Kannada
DECLARATION
I declare that all the information provided above is true to the best of my knowledge and belief.
Yours Sincerely
Praveen Kumar H.V