NetIQ ®  AEGIS™ The Control & Automation platform for Process Automation Frank Hoerner
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integra...
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integra...
 Introduction into Aegis™
NetIQ Aegis ™  is a software platform that models, automates, measures and improves run books and ITIL-based processes, br...
NetIQ Aegis™ Architecture Workflow Automation Engine NetIQ Products Enterprise Service Bus & Resource Model 3 rd  Party Be...
The Aegis™ community NetIQ Development Partners Customers Services Partners
Analyst response <ul><li>Forrester </li></ul><ul><ul><li>ITPA Study  </li></ul></ul><ul><ul><li>ROI calculation for custom...
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™  </li></ul></ul><ul><ul><li>Integr...
Integration by Adapter <ul><li>NetIQ Aegis ™  Adapter </li></ul><ul><ul><li>AppManager </li></ul></ul><ul><ul><li>Security...
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integra...
Assessment & Process Design <ul><li>ITPA Assessment </li></ul><ul><ul><li>Analyzing the IT organization  </li></ul></ul><u...
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integra...
Quick wins <ul><li>Quick wins are key </li></ul><ul><ul><li>ITPA is a long term approach </li></ul></ul><ul><ul><li>Kick o...
<ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integra...
Reference: PBC <ul><li>Control and Automate IT Processes </li></ul><ul><ul><li>Handles more than 42.000 customers </li></u...
Q&A For questions or more details do not hesitate to contact me: [email_address] +49 (2102) 49 65 27
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Aegis Overview

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IT Process Automation Overview of NetIQ

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  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • © 2005 NetIQ Corporation. All rights reserved.
  • Aegis Overview

    1. 1. NetIQ ® AEGIS™ The Control & Automation platform for Process Automation Frank Hoerner
    2. 2. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul>Agenda
    3. 3. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul>Agenda
    4. 4.  Introduction into Aegis™
    5. 5. NetIQ Aegis ™ is a software platform that models, automates, measures and improves run books and ITIL-based processes, bringing control and automation to IT Operations Introduction into Aegis™ Aegis ITIL Process (macro) Run Books (micro) Automate Model Measure Improve
    6. 6. NetIQ Aegis™ Architecture Workflow Automation Engine NetIQ Products Enterprise Service Bus & Resource Model 3 rd Party Best-of-breed products Run Books (Event Correlation, Fault Recovery, Routine Server Restarts, etc. ) Processes (ITIL Incident Management, Change Management, DR testing, etc.) Correlation Engine AM SM SCM NCA MOM/ SCOM HPOV Remedy Smarts Adapters Bi-directional data collection and control Activity Libraries Workflow building blocks that control other tools Process Templates Provides built-in knowledge Presentation Layer Consoles tailored to specific users Independent Engines Allow data processing scalability Reconciliation Layer Normalizes data from diverse tools Ops Console Config Console Reports … …
    7. 7. The Aegis™ community NetIQ Development Partners Customers Services Partners
    8. 8. Analyst response <ul><li>Forrester </li></ul><ul><ul><li>ITPA Study </li></ul></ul><ul><ul><li>ROI calculation for customers </li></ul></ul><ul><li>Gardner </li></ul><ul><ul><li>Multiple links </li></ul></ul>
    9. 9. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul>Agenda
    10. 10. Integration by Adapter <ul><li>NetIQ Aegis ™ Adapter </li></ul><ul><ul><li>AppManager </li></ul></ul><ul><ul><li>Security Manager </li></ul></ul><ul><ul><li>Secure Configuration Manager </li></ul></ul><ul><li>Native Aegis ™ Adapter </li></ul><ul><ul><li>Databases </li></ul></ul><ul><ul><li>MS Exchange </li></ul></ul><ul><li>Non NetIQ Aegis ™ Adapter </li></ul><ul><ul><li>BMC Remedy </li></ul></ul><ul><ul><li>EMC Smarts </li></ul></ul><ul><ul><li>Microsoft SCOM </li></ul></ul><ul><ul><li>VMWare Virtual Center </li></ul></ul><ul><ul><li>HP OVM </li></ul></ul>
    11. 11. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul>Agenda
    12. 12. Assessment & Process Design <ul><li>ITPA Assessment </li></ul><ul><ul><li>Analyzing the IT organization </li></ul></ul><ul><ul><li>Discover manual workload and cost intensive tasks </li></ul></ul><ul><ul><li>Foundation for an ROI calculation </li></ul></ul><ul><ul><li>Non-silo oriented </li></ul></ul><ul><li>Process Design </li></ul><ul><ul><li>Processes prioritized by business impact </li></ul></ul><ul><ul><li>Cost reduction is key </li></ul></ul><ul><ul><li>Standardization focus (like ITIL, ITSM or BSM approaches) </li></ul></ul>
    13. 13. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><ul><li>AEGIS™ Roadmap </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul><ul><li>AEGIS™ Live Demo </li></ul>Agenda
    14. 14. Quick wins <ul><li>Quick wins are key </li></ul><ul><ul><li>ITPA is a long term approach </li></ul></ul><ul><ul><li>Kick off with easy to implement processes </li></ul></ul><ul><ul><li>Define Processes as detailed as possible </li></ul></ul><ul><ul><li>Focus on cost intensive processes </li></ul></ul><ul><ul><li>Start small and get bigger </li></ul></ul><ul><li>Think global – act local </li></ul><ul><li>Possible benefits (examples) </li></ul><ul><ul><li>Event correlation </li></ul></ul><ul><ul><li>Ticket flood reduction by automating resolutions </li></ul></ul><ul><ul><li>Mapping maintenance on Business requirements </li></ul></ul><ul><ul><li>Optimized business continue and on demand resource allocation </li></ul></ul>
    15. 15. <ul><li>NetIQ IT Process Automation AEGIS™ </li></ul><ul><ul><li>Introduction to AEGIS™ </li></ul></ul><ul><ul><li>Integration by Adapter </li></ul></ul><ul><ul><li>AEGIS™ Roadmap </li></ul></ul><ul><li>ITPA Solution Approach </li></ul><ul><ul><li>Assessment & Process Design </li></ul></ul><ul><ul><li>Quick wins </li></ul></ul><ul><li>Process References </li></ul><ul><li>AEGIS™ Live Demo </li></ul>Agenda
    16. 16. Reference: PBC <ul><li>Control and Automate IT Processes </li></ul><ul><ul><li>Handles more than 42.000 customers </li></ul></ul><ul><ul><li>Wants to reduce labor-intensive tasks </li></ul></ul><ul><ul><li>Had to reduce Incident tickets for optimize Help Desk resources </li></ul></ul><ul><ul><li>Building on existing AppManager infrastructure the benefit was proofed quickly </li></ul></ul>
    17. 17. Q&A For questions or more details do not hesitate to contact me: [email_address] +49 (2102) 49 65 27

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