Ahmed Elshahat Abd Elazim Rezk is currently working as a Contact Center Agent at Abu Dhabi Commercial Bank in Sharjah, UAE. He has a B.Sc. in Commerce from Almansoura University in Egypt and has taken customer service courses. He is fluent in Arabic and English. Previously, he worked as the Department Head of Men's Wear at Landmark Group in the UAE and has also held customer service roles in Egypt. His objective is to work for high-level firms where he can continue enhancing his skills.

1. C .V
Personal details:
Name : Ahmed Elshahat Abd Elazim Rezk
Date of Birth : 19/01/1985
Place of Birth : Samanoud City, Egypt:
Nationality : Egyptian
Marital Status : Single
Passport No : 906202, Valid until 10/2017
Visa : Employment Visa
Mobile number : +971529484210
E-mail : ahmedmido66@yahoo.com
Current Residency : Sharjah, UAE
Qualifications:
B.Sc. In commerce Almansoura University, Good Grade,
Year (2006)
Training Courses:
 “Customer Really Matters", At : Max
Landmark Group, 2009
 “ProductKnowledge”, At Max Landmark
Group, 2010
Languages:
 Arabic (Mother Tongue) : Excellent In
Reading , Written, Verbal
 English: Very Good In Speaking , Written
English
Computer Skills:
Excellent In Surfing The Internet As Well As Sourcing
Suppliers And Buyers

2. Work Experience:
Current Work
CONTACT CENTER AGENT IN ABU DHABI
COMERCIAL BANK (ADCB):
 Assisting existing and non existing customers and answering their
queries about retail and business banking products.
 Complete all the procedures necessary for transactions requested
by the customers.
 Resolve issues related to customer accounts and products and
recommend best courseof action to the customer.
 Take ownership of customer concerns and resolve customer
issues at first point of contact.
 Display positive, professional tone, exhibit empathy when
requires.
 Deliver key attributes and provide a good experience for the
customer
Previous Work:
United Arab Emirates
Department Head of men’s wear. At Landmark Group, Max
Showroom
Responsibility
 Provide professional service and explanation of the usage of
products to customers
 Provide good customer service while attending to sales enquiries
 Ensure customers satisfaction by adopting a consistent Customer Care
Program
 Work closely with the Customer Care Team to meet our high service
standard
 Responsible for sales performance and achieve customers satisfaction
at the same time
 Ensure proper documentation

3. Previous Work: Egypt
 Customer Service, Al-Ansary Co., Mansoura Governorate, Egypt, 2006
 Outdoor sales, Hoppy co., Mansoura Governorate, Egypt, 2007
objectives :
To work for high-level firms where enhancing my skills is the main
goal.