The document provides a summary of an individual's qualifications. It includes their objective to find a challenging position in a prestigious organization where they can develop their theoretical and practical experience. They graduated from Cairo University's Faculty of Law and have strong computer, language, and communication skills. Their training includes basic business skills acquisition and Dale Carnegie courses. Their work experience involves various customer service roles in call centers and legal work in an attorney's office. Their interests include football, swimming, reading and traveling.

1. .
Objective
Seeking a challenging position where my theoretical and practical experience could
be developed and enhanced in a prestigious organization
Education
Graduated from Faculty of law Cairo University, Egypt
Skills
 Computer Skills
• Excellent Knowledge of Microsoft operating systems 98, Millennium, XP, Vista.
• Very good Knowledge of MS Office package (Word/Excel/PowerPoint/...etc).
 Language Skills
• Native language Arabic
• Good command of both written and spoken English
 Communication Skills (C.S)
By Dale Carnegie Training (D.C.T)
• Build Greater Self-confidence.
• Strengthen People Skills.
• Enhance communication skills.
• Develop leadership skills.
• Reduce stress and improve our attitude.
Training
March2010- June 2010 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business Correspondence and Report Writing
Provided by Dale Carnegie Training (D.C.T)
1
I S L A M M A G D I H A S S A N A H M E D
Address 2st
Gamal Ibrahim, st
Nahai, Bluq El-Dakrur
Giza, Egypt
Mobile: (01003925576)
E-mail:islammagdi.86@hotmail.com

2. Training Graduate program Resource (World Class Customer service).
 Conversation course at Not course Academy
Working experience
• I was working at Etisal International call center at project (Hafiy restaurant)
for Saudi Arabia from 31 October 2010 till 1
Junury 2011.
• Order taker and Cashier at Dajiji restaurant from 27 April till 10 Jun 2011.
Duties:
 Resolving calls efficiently and effectively.
 Work as part of a team to ensure offering world-class Customer
Service at all times.
 Create and promote an environment that fosters both individual
and team advancement to ensure the outstanding delivery of
customer service.
 Meeting service level in handling all transactions measured
through productivity reports.
 Use the job tools (telephone and computer) effectively and
Dealing with all customer service programs to provide the best
level of service can be accessed.
 Mentor and support new employees. Ability to Control (AHT)
With Keep good quality.
• I was working at attorney office from 18 Jun 2011 till 1 May2012.
Duties:
• Preserve the secrets of the clients in them Issues.
• End the legal procedures to their own affairs
• I was working at xceed International call center company :
• at Mobinil Activation account from 1 July 2012 till 31 December
2012
2

3. • at Telecom Egypt at Directory a account from 1 January 2013 till 1
January 2014
Interest
Football, swimming, reading, and traveling.
Personal Information
Date of Birth: 30/10/1986
Marital Status: Single
Military Status: Exempted
3