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Objective
Seeking a challenging position where my theoretical and practical experience could
be developed and enhanced in a prestigious organization
Education
Graduated from Faculty of law Cairo University, Egypt
Skills
 Computer Skills
• Excellent Knowledge of Microsoft operating systems 98, Millennium, XP, Vista.
• Very good Knowledge of MS Office package (Word/Excel/PowerPoint/...etc).
 Language Skills
• Native language Arabic
• Good command of both written and spoken English
 Communication Skills (C.S)
By Dale Carnegie Training (D.C.T)
• Build Greater Self-confidence.
• Strengthen People Skills.
• Enhance communication skills.
• Develop leadership skills.
• Reduce stress and improve our attitude.
Training
March2010- June 2010 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business Correspondence and Report Writing
Provided by Dale Carnegie Training (D.C.T)
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I S L A M M A G D I H A S S A N A H M E D
Address 2st
Gamal Ibrahim, st
Nahai, Bluq El-Dakrur
Giza, Egypt
Mobile: (01003925576)
E-mail:islammagdi.86@hotmail.com

2. Training Graduate program Resource (World Class Customer service).
 Conversation course at Not course Academy
Working experience
• I was working at Etisal International call center at project (Hafiy restaurant)
for Saudi Arabia from 31 October 2010 till 1
Junury 2011.
• Order taker and Cashier at Dajiji restaurant from 27 April till 10 Jun 2011.
Duties:
 Resolving calls efficiently and effectively.
 Work as part of a team to ensure offering world-class Customer
Service at all times.
 Create and promote an environment that fosters both individual
and team advancement to ensure the outstanding delivery of
customer service.
 Meeting service level in handling all transactions measured
through productivity reports.
 Use the job tools (telephone and computer) effectively and
Dealing with all customer service programs to provide the best
level of service can be accessed.
 Mentor and support new employees. Ability to Control (AHT)
With Keep good quality.
• I was working at attorney office from 18 Jun 2011 till 1 May2012.
Duties:
• Preserve the secrets of the clients in them Issues.
• End the legal procedures to their own affairs
• I was working at xceed International call center company :
• at Mobinil Activation account from 1 July 2012 till 31 December
2012
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3. • at Telecom Egypt at Directory a account from 1 January 2013 till 1
January 2014
Interest
Football, swimming, reading, and traveling.
Personal Information
Date of Birth: 30/10/1986
Marital Status: Single
Military Status: Exempted
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