Mitzi Fox has over 15 years of experience in customer service roles in retail. She currently works as a cashier at Metro Ontario, where she provides excellent customer service and problem solving skills. Prior to this, she held seasonal roles doing cleaning and cashier work at a golf club and drug store. Mitzi aims to utilize her strong communication, interpersonal, and public relations skills gained through retail to broaden her career into new industries. She completed college programs in recreation leadership and has taken workshops to improve her interviewing skills.
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1. MITZI FOX
mitzifox4@sympatico.ca
855 7715
CAREER OBJECTIVE
To utilize my excellentcustomer service,public relation,interpersonal,and communications skills which Ihave
acquire by working in the retail industry for 15 years. I would like to broaden my experience to bring my skills and
abilities to the mainstream to open differentcareer paths in other industries.
SKILLS ABILITIES EXPERIENCE
CUSTOMER SERVICE/COMMUNICATION/PUBLIC RELATIONS
Developed excellent customer service and communication skills dealing with the public young and old
Established and maintained an admirable working relationship with co-workers and supervisors
Participated well in a team environmentand worked as an independentwith minimal supervision
Presented work that was well written and communicated ideas in a clear fashion
Able to multitask,hardworking,organized
High energy, detail-oriented,problem solver
Dependable,adaptable, committed
People person,trustworthy,punctual
Diffuse situations with difficultcustomers
Team player
WORK HISTORY
Cashier
10/1993-current METRO ONTARIO INC
Provide friendly, positive, and quick service to customers in a professional manner
Routinelyhelping customers in a high-volume retail outlet including express desks
Managementconsistentlyreceives positive feedback from customers praising the wonderful service I give
Working knowledge ofcomputerized cash registers,including credit,direct,and gift cards,gift certificates,
coupons and internetcoupons
Listen,communicate,and give helpful suggestions to customers inquiries
Problem solving
Balance cash and file receipts on a daily basis
Face ups of candy, gum,and magazines
Keep work area clean, neat, and tidy
2. Page 2 MITZI FOX
Seasonal Cleaner
07/2001-12/2001 EMERALD HILLS GOLF AND COUNTRY CLUB
Clean,mop,dust,polish,vacuum,garbage pick-up/disposal all areas ofgolfcourse
Receive and distribute supplies
Computer inputting
Opening procedure for building
Cashier
08/1991-07/2001 SHOPPERS DRUG MART
Meet and greet customers in a friendly professional manner
Scan items on a cash register
Rotating stock
Order, receive, correlate,and verify dairy products and magazines
Return expire dairy products and magazines for refund
Scan items with a gun, make labels,and distribute throughoutthe store
EDUCATION
1983-1986 Centennial College,Scarborough Recreation Leadership
1979-1983 W.A. Porter Collegiate,Scarborough Grade 12
WORKSHOPS
YWCA June 2015
How to Ace Your Interview
Gain Confidence with Your Job Interview
Get Your Resume and Cover Letter Noticed
HOBBIES/INTERESTS
Jogging,Walks,Camping,Fishing,Dancing,Motorcycles, Music, Animals
References available upon request