1. Name: Mahmoud Mohamed Saber Gaber
Mobile: 971563915390
E-Mail: Mahmoudmsaber2@icloud.com
Nationality: Egyptian .
Visa status: Employment visa
Driving license: UAE .
Career: _______________________________________________________________________________________
Seeking a challenging position where my experience and knowledge along with my passion for customer service can
benefit both the organization and me. I am a multi-skilled, competent and goal driven individual seeking to work within
sales, marketing, operations, business development and customer service.
Education : ___________________________________________________________________________________
2008 | 2012 Ain shams university- faculty of commerce . Cairo, Egypt
-Bachelor degree Of Commerce (Ain shams).
-Section: Accounting.
-Grade: good .
Work Experience : ______________________________________________________________________________
 Feb 2014 | Now : Assistant Showroom Manager In Pure Gold Jewellers.
Responsibility:
- Performs sales activities on major accounts and negotiates sales price and discounts.
- Review all new progress and polices and brief all sales staff.
- Develops new plans to ensure revenue growth in all company’s products.
- Provides quarterly results assessments of sales staff’s productivity.
- Educates sales team by establishing programs/seminars in the areas of new sales account and growth,
- Discuss and create new sales strategy and plans to cover the business growth plan which provide from
the company.
- Ensures resolution of customer complaints and queries.
- Conducted weekly /monthly sales meetings with the sales team.
- Managing stock, Daily inventory, Daily sales report and Stock report.
- Handling day to day store operations and Customer service.
- Assisting the Store Manager with all operational activities and In-Store promotional campaigns.
- Organizing the showrooms general appearance in order to reflect the professional image of the brand.
- Discuss and present all the staff suggestion about the marketing plan and the new offers which will help
to improve our business.
Achievement:
-Achieve more than 40% from the showroom target all over the two years by individual efforts.
-Awarded as the best staff in pure gold company in the training course which held in 2014
From Zabeel Institute to check the staff performance.

2.  Nov 2012 | Dec 2013 Retail Second Line At Etisalat Egypt .
Responsibility:
- Briefing All Store Agents For All New And Updated Info.
-Archive All Sales Documents And Receipts.
- Do All Goods And Warehouse inventory.
- Make Work Plans And Schedules To Control The Shift Force.
- Make The Attendance And Follow up And Performance Sheets.
- Sale and up sale Voice lines and Data lines.
- Sale mobile phone handset and computer and laptops.
- Handling complains and anger customers.
- Handling customers’ needs.
Achievement:
- Got promoted to Retail Second Line After six month from working in Etisalat as
Retail Staff and after achieve more than 130% from the Teamwork target.
- Awarded as the best team in the area for two times within four month.
 October 2011 | Nov 2012 Customer care agent at Raya contact centre for Etisalat UAE
(Mobile And I Phone Services Section).
Responsibility:
- Explain All Etisalat Rate plans And Services.
- Handling all Customers inquiries about I phone And IOS Software
 2008 : 2013 FreeLancer Graphics Designer. In programs like ( Autodesk3ds Max ,
Autodesk inventor, Autodesk Revit , adobe Photoshop and Real flow ).
Works:
- Make the Graduation Projects For Engineers in Ain Shams And Alex
University.
- make Furniture and home Decorations Models for Furniture
And home decoration Shop in Cairo.
(Any Work samples it can be apply if required)
Extra Courses: _________________________________________________________________________________
- May 2014: SECULES Watches Training Course.
- March 2014: IDL Training Program for Diamond.
- Nov 2012: Retail Management Course At Etisalat Egypt Corp.
-April: 2012: Language course in Berlitz corp.
-October 2011: Customer Service And I Phone Support Course In Raya Corp.

3. Internship Experience: ___________________________________________________________________________
-Training in Arab investment Bank In Cairo.
- Human Resources Training in Maan Organization in Egypt.
Computer Skills: ________________________________________________________________________________
-Very good User Of Systematic Program Such as Oracle And Citrix And Seibel.
-good user of peach-tree accounting program.
-Professional In using of Windows, Word, PowerPoint, Excel .
-Very Good surfing skills on the internet.