Ahmad Abdul Halim Ibrahim Abou Alam is seeking a full-time position in a multinational company. He has a bachelor's degree in accounting from Ain Shams University and relevant work experience. His most recent role was as a Sales Representative/Medical Information Officer at Julphar Gulf Pharmaceutical Industry in Saudi Arabia from 2014 to 2016. He is fluent in English and Arabic with strong communication, customer service, and computer skills.

1. Resume
Personal Details
Name: Ahmad Abdul Halim Ibrahim Abou Alam
D.O.B: 18/3/1991
E-mail: ahmad.aboualm@hotmail.com
Mobile: 002- 01120183451 / 002- 01011459227
Location: Nasr City
Marital Status: Single
Military Service: Exempted
Objective
To obtain a full time position in a multinational company which offers a professional working
environment and enables me to grow while meeting the corporation’s goals and enhancing my
personality.
Education
- Ain Shams University.
Faculty of commerce English section (accounting department) 2012.
- Graduated from “El Rudwan Islamic School” 2007.
Courses
- Level 7 Berlitz (English) June 2013.
- EDU Egypt Infosys Outsourcing Program 2012.
 Professional customer service skills
 creative thinking
 presentation skills
 communication skills
 time management
 computer skills
 UK & US culture
- P.W.C. Audit Simulation 2012.
- T.E.L.P test with score 550 Dec 2011.
- Job hunting and communication skills seminar April 2011.

2. Experience
- Julphar (Gulf Pharmaceutical Industry), Jeddah, K.S.A. March 2014- March 2016
Sales Representative/MIO (Medical Information Officer)
 Promoting my company’s products (medicines) for doctors
 Visiting doctors frequently and building strong relations with them
 Dealing with pharmacists, checking stocks and products movement,
 Insuring that my products are not replaced with the competitor’s
 Setting up win-win deals and agreements with customers
 Achieving a set targeted number of sales
 Supporting my and other teams with certain customers
 collecting feedback about the market (updates, opportunities& threats)
 Analyzing and Making the best use of those little pieces of information
 Dealing with customers from different backgrounds (Indian, Bangladeshi, Sudanese,
Yamani, Egyptian, Saudi, Philippines….)
- BERLITZ Language Center, Al Rehab City December 2012 – February 2014
Customer Service Representative
 Dealing with customer queries and complaints
 Arranging appointments and schedules for classes & students
 Closing daily accounts for payments received
 Inputting and retrieving data from CRM system
 Supporting Berlitz instructors with admin needs
 Answering phones and providing excellent communication etiquette
 Checking inventory and materials
 Writing and printing invoices
 Sending and receiving emails regarding work
 Printing and providing certificates for students
 Providing a positive atmosphere for both instructors, admin and clients
- Aal Khalid Mobile Shop, Hyper One Sheikh Zaied Summer 2011
Sales / Customer Service Representative
- Hyper One Hypermarket, Al Sheikh Zaied City Summer ’09 – Summer ‘10
Customer service representative
Skills and Abilities
 Effective communication and ‘people’ skills.
 Ability to work within a team and on own initiative.
 Flexible and adaptable attitude.
 Creativity and imagination.

3.  Ability to lead and motivate others.
 Excellent organizational and planning skills.
 Initiative and problem-solving ability.
 Effective time management skills.
 Ability to remain calm under pressure.
 IT skills (All Microsoft Office, CRM).
 Languages known: Arabic and English
 Persistent.
 Punctual.
 Hard worker.
 Flexible to work on rotational shifts & to take rotational days off.
 Eager to learn.
College Activities
- “Visions Club” member 2007 - 2011.
- “Eslah Club” head of the Art committee 2011 - 2012.
- Photography & drawing – Received an award from Ein-Shams University for my work in
photography
Hobbies &Interests
- Drawing & Painting
- Photography
- Silver & Accessories design
- Judo