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SmartConnect-CorpIntro
- 2. Corporate Snapshot
SmartConnect Technologies
Genesis – 2010 (India/Dubai/South Africa)
Focus on Unified Information Management across channels/verticals
Blended shore delivery models
Full-fledged “managed-services” offering across portfolio
Specializing in delivering “Extended Services”
Strong financial backing
Management Team
Worked with many of the top technology companies
Implemented several ‘Product Lifecycle Management’ and services
deals
Structured and managed JVs and partnerships global organizations
Set-up Indian offshore operations for various US tech-majors
Over 100+ years of collective Unified Interaction Management solutions
experience across BPO/BFSI/Retail/Telco etc
Architect & Deploy - Private-Cloud/Virtualization
© SmartConnect Technologies. All Rights Reserved
- 3. Management Team
Srikanth SESH – Founder & CEO
Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures’
Led various start-2-growth ventures successfully
Involved in various funding rounds over $10m for various start-up
ventures(recently Jafco Asia-Consilium)
Instrumental in setting up Indian operations of
Genesys/Greenplum/Premiere Global Services thru a BoT initiative (iSmart
Panache) – TechSupport, Professional Services, University etc.
Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007,
spearheading the TDM-2-IP solution transition
Involved in introducing rapid-deployment of CC solutions, virtualization &
cloud-computing for enterprise rollout of contact-center
Led successful GTM of Genesys practice thru Consilium, awarded best-
JAPAC partner in 2009
Entrepreneur (4 start-ups), builder (3 M&A/JV’s) and change agent (5
turnarounds).
Melvin Mathew – Director
Over 15+ years of entrepreneurial venture
Seasoned expert in BFSI verticals, across multi-channel solutions delivery
© SmartConnect Technologies. All Rights Reserved
- 5. Software Value Chain
Market Product Design & Product Sales & Professional Customer
Identification Conceptualization Engineering Marketing Services Support
Identify Conceptuali Dev / Deployment Level 1&2
Target ze Sustenance Demand Technical
Markets Generation Integration Support
Design QA Adaptors
Determine Presales Patches
Products and Prototype Release Support Reports
Services to Engineering End of Life
Sell Beta Contract Performance
Porting Renewals Escalation /
Define Evolution Migration Resolution
Distribution & Product Distribution
Channels Extensions
Selling licenses continues to be challenging
Long sales cycles, Fiercely competitive, High COS
Maintenance revenue/ model is under pressure
Significant bottom line impact (most profitable revenue), Customers perceive that they are receiving
very little value for level of spend, Upgrades are painful and costly
Professional services model
Focus shifting toward high value services to most strategic / highest value clients , Increasing pressure on
metrics (Revenue, GM, Contribution margin, etc.) related to licenses
Software companies have begun to leverage outsourcing but still very limited
Most outsourcing has been related to R&D, Implications need to be viewed beyond just labor arbitrage,
Fundamental impact on the business model
© SmartConnect Technologies. All Rights Reserved
- 6. Approach: Tactical to Strategic
Today Tomorrow
Development, Sales,
Impacting The Value
Focus Engineering Professional Services &
Chain
Customer Support
Understanding of Maximize impact on software
Competency Technology Skills
Customer Business company business model
Fragmented and Extending Client’s Vision, Support client’s business as an
Approach
Tactical Outsourcing Capability and Reach extension of its internal team
Productivity Increase productivity of US
Revenues resources. Help generate
Impact Cost
Profitability revenue through new products,
Customer Satisfaction services and channels
Strategic Partners with
Vehicle Offshore Vendors Commitment to Quality
Offshore Capability
© SmartConnect Technologies. All Rights Reserved
- 7. Extending the Value Chain
Market Product Design & Product Sales & Professional Customer
Identification Conceptualization Engineering Marketing Services Support
Identify Dev / Demand Level 1&2
Target Conceptuali Sustenance Generation Deployment Technical
Markets ze Support
QA Presales Integration
Determine Design Support Adaptors Patches
Products Release
and Services Prototype Engineering Contract Reports Escalation /
to Sell Renewals Resolution
Beta Porting Performance
Define Channel
Distribution Evolution Product Enablement Migration
& Channels Extensions
Extended Services Center
• Customer Segmentation • New Markets • End of Life
• Interoperability • Mutlti-channel • New Services
customer support
• New Platforms • Technology Integration
Customer
Impact OPEX & COS Revenue Productivity
Satisfaction
© SmartConnect Technologies. All Rights Reserved
- 9. High Value Solutions - Hi-Tech Firms
Degree of Partnership
Significance of Impact
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- 10. SmartConnect Differentiators
Hi-Tech Market/ Emerging Technologies – Premium Space
Opensource/ SOA
Mobility/Wireless/Telecom
Appliances DW/BI
High Value Solutions – Premium Rates
Extending the Value Chain
Expanding the Reach
Continuous Innovation
High Leverage Relationships – High Growth
Global partnerships – India, APAC, Middle East, Africa
Shared risk and reward - Grow with Client’s Growth
Scalable Infrastructure - State of Art Labs
Equity investments
© SmartConnect Technologies. All Rights Reserved
- 12. Extended Services Center (ESC)
Strategy
Services
Engineering Implementation
Support Services On Demand Support Services
Extended Services Performance
QA Integration
Custom Releases Center Migration
Expanded Platforms Flexible Cost Structure Reporting
Globally Deployable
Technical Depth of Skills
Support Services Lower Attrition Sales
Customer Support Services
Defined Customer Set
Enable the Channel Satisfaction Lead Generation
SE Productivity Contract Renewals
Custom Releases Presales
Emerging
Market
Services
© SmartConnect Technologies. All Rights Reserved
- 13. SmartConnect Services
Strategy Services
4 week interactive exercise using EBET methodology
Educate on the impact of global sourcing – the risks and opportunities
Assess current state, benchmark with leading practices
Define the future vision, business case and prioritized execution plan to maximize
the strategic benefits of global sourcing
Integrated Customer Support Services (TIES)
Technical Support Services
Leverage high end tech support at low cost
Implementation Support Services
Certified implementation resources available on demand globally
Engineering Support Services
Leverage outsourcing to increase time to market
Sales Support Services
Focus on sales productivity and effectiveness
Emerging Market Services
Help develop and implement strategy for pursuing business in emerging economies
Distribute, implement and support products
© SmartConnect Technologies. All Rights Reserved
- 14. ‘EBET’ Methodology
Knowledge Transfer Pilot/ SLAs
Offshore Landscape
Prioritized Initiatives
Knowledge Transfer
Interactions
Interactions
Business Objectives
PARTNERS Best
Practices
Program Objectives Consolidated Roadmap Right Relationship
Steady State
Examine Blueprint Establish Transition
Do we have a solid Do we have a Do we know which Do we have the SLAs
understanding of customized and country, state, clearly defined?
outsourcing? prioritized roadmap of location and vendor to
offshore initiatives? go with? Is our transition
How does it apply to methodology
us? Do we have risks and Is BOT, JV, DJV or efficient?
quantifiable benefits partnership model
Are we approaching clearly laid out? right for us? Do we have a robust
outsourcing ongoing program
strategically? Are we minimizing Have we stress tested management
short and long term our contract for methodology?
What are our risk and maximizing unforeseen
business goals for value? eventualities?
outsourcing?
© SmartConnect Technologies. All Rights Reserved
- 15. Why SmartConnect?
India-based company
Focused on Technology Sector
Commitment to excellence in blended shore delivery
Similar definition of excellence, quality, responsiveness and commitment
Extending Your Organization
Shared vision, management and execution
Buyback option
Extended Services Model
TIES (Tech Support, Implementation Support, Engineering Support, Sales Support)
Operate as an extension of you - shared vision, management , and execution
Build to Suit
Competitive advantage- 24X7 capability
Investing in Success
Knowledge Transfer at “No Charge”
Goodwill
Extended Services Center (People, Processes, Infrastructure)
Depth of experience
Consultative approach, fundamental impact on business model
Impact on top line as well bottom line
© SmartConnect Technologies. All Rights Reserved
- 16. Why SmartConnect !!!
Impact on revenue and cost
Fundamental impact on business model, consultative approach
Expanded presence (India/Middle East/Africa)
Scalable array of value added services (TIES- Tech Support,
Implementation Support, Engineering Support, Sales Support)
Rapid implementation
Operational in 90 days
Technology leverage
Services with software leverage
Provide best of breed technology in blended shore model
Fully scalable “Extended Services Center” model
People, Processes, Infrastructure
© SmartConnect Technologies. All Rights Reserved
- 17. We Serve !!!!
Key clientele served by the team members over the last few years
© SmartConnect Technologies. All Rights Reserved across various technology consulting projects
- 20. SmartConnect
Orchestrate | Channelise | Unify
© 2010-12 SmartConnect Technologies. All Rights Reserved.
The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies),
as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the
part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation.
SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© SmartConnect Technologies. All Rights Reserved
- 21. Srikanth SESH
Call: +91.98197 12091
ssrikanth@smartconnectt.com
© SmartConnect Technologies. All Rights Reserved