Texas Christian University saw an increase in faculty adopting classroom technologies without an increase in staff support. To address this, they created a help ticket database to identify common issues. They then produced instructional videos using Camtasia to demonstrate solutions. A pilot video on logging into the learning management system led to a 59% decrease in help tickets. They have since created over 100 faculty tutorial videos and are moving towards fully online training and certification programs to support faculty technology use.

1. A Simple Solution: Tracking, Troubleshooting and Resolving Faculty Training NeedTexas Christian UniversityKerrie ConoverRomana Hughes

2. HistoryTechnology was placed in 179 classroomsMajor adoption of Learning Management SystemNo staff increase or budget increase to support classroom technologyMajor growth in faculty adopting multiple types of technology in their classrooms

3. The Problem…..800 Faculty/Adjunct8600 StudentsIncrease in Help ticketsMore troubleshootingTeaching Excellence staff of 4

4. What we supportLMS – Pearson LearningStudioClickers: iClicker and eInstructionSoft ChalkTurnitinLearning Outcomes ManagerOnline Self Assessment ToolPedagogy focus trainingAssessment

5. eLearning Growthas of June 5, 2010

6. SolutionCreate help ticket databaseRun reports from database identifying most asked questionsMarket solutions on the web using text and videoPurchase Camtasia software to build one video with closed captionPilot one video on How to Log in to LMSReview results

7. First Video – How to Log Inhttp://www.elearning.tcu.edu/resources/howtologinvideo/howtologinvideo.asp

8. eLearning Pilot ResultsAfter these two video tutorials showed a 59% decrease in helpdesk tickets

9. Faculty Videos100+ faculty how-to videos created for LMS

10. Faculty Videos

11. Student Videos

12. Redesign of Website

17. Multimedia is our FutureMove towards fully online training for all facultyCreate certification program for the new facultyMore faculty interest in using multimedia as course content

18. ContactKerrie Conoverk.l.conover@tcu.eduRomana Hughesr.hughes@tcu.eduTCU eLearning Website: http://www.elearning.tcu.eduPresentation on SlideShare: http://tinyurl.com/aace2010