<p>From <a href="https://en.wikipedia.org/wiki/Site_reliability_engineering" target="_blank">Wikipedia</a>: Site reliability engineering (SRE) is a discipline that incorporates aspects of software engineering and applies that to operations whose goals are to create ultra-scalable and highly reliable software systems.<p>
<p>Over the past year Acquia has built their own SRE team to help their products and services scale with the demand of our growing number of customers. We wish to share our experience so that others are enabled to do the same and reap the rewards.</p>
<p>This presentation will discuss how the SRE team came about at Acquia, what achievements we have made so far, and the lessons we have learned along the way. We will then show the steps on how to introduce SRE to your workplace so you can deliver more reliable and scalable services to your customers! We will specifically cover:</p>
<ul>
<li>SRE's basic concepts and history from Google</li>
<li>The management support you will need to get started</li>
<li>Introducing the idea of service level objectives and error budgets</li>
<li>Operational Responsibility Assessments as a tool to measure risk</li>
<li>Creating a Launch Readiness Checklist to standardize and improve product launches</li>
<li>Finding ideal candidates for your SRE team</li></ul>
<p>The intended audience are software engineers, system administrators, and managers that have a desire to improve how they do their work and how their products/services perform.</p>
SRE (service reliability engineer) on big DevOps platform running on the clou...DevClub_lv
SRE (service reliability engineer). The talk is to explain the SRE philosophy and the principles of production engineering and operations in clouds.
(Language – English)
Pavlo is ADOP (Accenture DevOps Platform) Service Reliability Team Lead, SRE practitioner. Has more then 18 years of IT experience in Ops and Dev.
Site Reliability Engineering (SRE) - Tech Talk by Keet SugathadasaKeet Sugathadasa
When it comes to Site Reliability Engineering, short for SRE, the resources available online are only limited to the books published by Google themselves. They do share some useful case studies that will help us understand what SRE is, and how to understand the concepts given in it, but they do not clearly explain how to build your own SRE team for your organization. The concept of SRE was cooked fresh within the walls of Google and later released to the general public as a practice for anyone to follow.
In this presentation I would like to give a brief introduction to SRE and why it is important to any Software Engineering organization. This is based on my experiences and learnings from leading a Site Reliability Engineering team for leading organizations in the US and Norway.
This presentation was conducted by me as a Tech Talk as an Associate Technical Lead at Creative Software Sri Lanka.
Site Reliability Engineering: An Enterprise Adoption Story (an ITSM Academy W...ITSM Academy, Inc.
Presenter: Perry Statham
SRE Squad Leader with IBM Cloud DevOps Services
In this presentation, the IBM DevOps Services SRE team will give a brief introduction to Site Reliability Engineering, then show how they adopted its principals in their existing enterprise organization.
SRE (service reliability engineer) on big DevOps platform running on the clou...DevClub_lv
SRE (service reliability engineer). The talk is to explain the SRE philosophy and the principles of production engineering and operations in clouds.
(Language – English)
Pavlo is ADOP (Accenture DevOps Platform) Service Reliability Team Lead, SRE practitioner. Has more then 18 years of IT experience in Ops and Dev.
Site Reliability Engineering (SRE) - Tech Talk by Keet SugathadasaKeet Sugathadasa
When it comes to Site Reliability Engineering, short for SRE, the resources available online are only limited to the books published by Google themselves. They do share some useful case studies that will help us understand what SRE is, and how to understand the concepts given in it, but they do not clearly explain how to build your own SRE team for your organization. The concept of SRE was cooked fresh within the walls of Google and later released to the general public as a practice for anyone to follow.
In this presentation I would like to give a brief introduction to SRE and why it is important to any Software Engineering organization. This is based on my experiences and learnings from leading a Site Reliability Engineering team for leading organizations in the US and Norway.
This presentation was conducted by me as a Tech Talk as an Associate Technical Lead at Creative Software Sri Lanka.
Site Reliability Engineering: An Enterprise Adoption Story (an ITSM Academy W...ITSM Academy, Inc.
Presenter: Perry Statham
SRE Squad Leader with IBM Cloud DevOps Services
In this presentation, the IBM DevOps Services SRE team will give a brief introduction to Site Reliability Engineering, then show how they adopted its principals in their existing enterprise organization.
An overview of Google's Site Reliability Engineering with a view toward possible incorporation in the IEEE P2675 DevOps security standard. (Creative Commons with credit.)
How Small Team Get Ready for SRE (public version)Setyo Legowo
How Urbanindo small team engineering team implement Site Reliability Engineering (SRE) in their daily work life and why we choose SRE instead of ordinary DevOps.
Getting started with Site Reliability Engineering (SRE)Abeer R
"Getting started with Site Reliability Engineering (SRE): A guide to improving systems reliability at production"
This is an intro guide to share some of the common concepts of SRE to a non-technical audience. We will look at both technical and organizational changes that should be adopted to increase operational efficiency, ultimately benefiting for global optimizations - such as minimize downtime, improve systems architecture & infrastructure:
- improving incident response
- Defining error budgets
- Better monitoring of systems
- Getting the best out of systems alerting
- Eliminating manual, repetitive actions (toils) by automation
- Designing better on-call shifts/rotations
How to design the role of the Site Reliability Engineer (who effectively works between application development teams and operations support teams)
SRE-iously! Defining the Principles, Habits, and Practices of Site Reliabilit...Tori Wieldt
How do you make DevOps magic when you aren’t Google? This talk will help whether you’re still figuring out how to create a site reliability practice at your company or you’re trying to improve the processes and habits of an existing SRE team.
Overview of Site Reliability Engineering (SRE) & best practicesAshutosh Agarwal
In any software organization, stability & innovation are always at loggerheads - the faster you move, the more things will break. This talk defines what SRE org looks like at high-tech organizations (Google, Uber).
This talk explains a proven approach to assessment SRE practices for an organization. The approach uses a 9 pillar model and 7 step transformation blueprint to determine current state of SRE practices and to set a roadmap to improve SRE practices towards industry best practices.
According to Google, SRE is what you get when you treat operations as if it’s a software problem. In this video, I briefly explain the term SRE (Site Reliability Engineering) and introduce key metrics for an SRE team SLI, SLO, and SLA.
Youtube Channel here: https://www.youtube.com/playlist?list=PLm_COkBtXzFq5uxmamT0tqXo-aKftLC1U
Service Level Terminology : SLA ,SLO & SLIKnoldus Inc.
Measuring outcomes is always at the top of our mind when approaching goals. While we do have specific targets we may be aiming for, circling back to confirm that the resulting outcome is in fact what you were after is extremely important. Small course corrections are required. Outcomes may be more general but often attract the attention and support of decision-makers earlier.
Key measurements and thresholds to hold us accountable for our efforts as well as communicate expectations across the entire organization needed to be established. Nearly every resource you find regarding site reliability engineering will talk about key metrics used to establish high-level objectives, indicators of the movement toward or away from those objectives, and ultimately what agreements are in place should objectives be unfulfilled.
SLIs will help us know how we are performing against our SLOs and our SLA will outline the consequences (good or bad) of meeting those objectives. Once we have data to observe, we will begin orienting ourselves to it and establish what we believe our SLIs and SLOs to be.
Here’s an outline of the webinar -
~ Learn what an SRE is and isn't.
~ Understand the difference between service-level indicators (SLI), service-level objectives (SLO), and service-level agreements (SLA).
~ Gain an understanding of error budgets and how to calculate reliability cost.
~ Learn how SREs can embed themselves within development teams to increase operational stability
Independently from the DevOps movement but starting from the same problems, Google developed its own strategy defining a new specific role called SRE (Site Reliability Engineer). This introduction tries to explain the history and the concept of this methodology and to compare it with the DevOps manifesto to understand what does it mean to adopt DevOps and what does it mean to be an SRE and what the two things are sharing and where they diverge.
DevOps vs. Site Reliability Engineering (SRE) in Age of KubernetesDevOps.com
There is a transformation brewing for DevOps in age of Kubernetes. The tools of the trade, configuration management solutions, have been superseded in agility and preference by development teams who want the declarative choreography of containerized applications. The new preference for mixing developer and operations is the site reliability engineering (SRE) model championed by Google. In this new structure, the need to automate doesn’t stop at the containerized application and DevOps professionals should seek to automate the Kubernetes service itself.
In this webinar, Chris Gaun, Product Marketing Manager at Mesosphere, will cover:
The transformation of DevOps to SRE
How Kubernetes and DC/OS were catalyst for this change
How DevOps professionals can get started with Kubernetes
WHO SHOULD ATTEND
Tech Professionals
Developer Managers
IT Managers
Note the material is technical and is not intended as sales and marketing training
Site Reliability Engineer (SRE), We Keep The Lights On 24/7NUS-ISS
There are many phases in the software development cycle, from requirements to development and testing, but at the tail of the process, is an often overlooked aspect: deployment and delivery. With the paradigm shift of delivering on-site software to offering software-as-a-service, Site Reliability Engineering is beginning to take a greater role in product delivery.
This session aims to give a glimpse of the work that goes into site reliability engineering (SRE) and effort that goes into keeping a service going 24/7.
How Google works and how can you benefit from it? Test drive now a complete Microservices application with Istio, gRPC, Redis, BigQuery, Spring Boot, Spring Cloud and Stackdriver on Google Cloud Platform: https://git.io/fhzCx
According to Google, SRE is what you get when you treat operations as if it’s a software problem. In this video, I briefly explain what is and isn't toil, how to identify, measure and eliminate them.
Youtube channel here: https://youtu.be/EgpCw15fIK8
We are looking forward to sharing some exciting updates to our partner program with you. We can’t say much more here, but tune in (you’ll want to be there). Joe, Meg, and Patrick will walk you through the changes and leave plenty of time for questions. See you there!
Acquia Content Hub: Connect Technologies & Extend Systems to Source ContentAcquia
Today’s technology landscape is riddled with constantly evolving web platforms, exciting new technologies, and stubborn legacy systems. It’s easy for your business counterparts, who are rapidly creating content for these many sites and channels, to lose sight of what content is created and where it lives.
As a result, data and content are locked in back-end systems across your organization. And because it’s difficult and expensive to connect technologies, you and your team end up wasting time and resources in efforts to publish that content on the web.</p>
In our upcoming webinar, we’ll show you how Acquia Content Hub:
-Integrates with different technologies and legacy systems with our Rest API
-Normalizes content across systems through our CDF format
-Empowers Drupal developers to extend our Drupal modules for additional Drupal functionality
-Increases efficiencies, so your team can spend more time innovating, rather than searching and re-creating content
-Speeds your time to market with content rich sites
An overview of Google's Site Reliability Engineering with a view toward possible incorporation in the IEEE P2675 DevOps security standard. (Creative Commons with credit.)
How Small Team Get Ready for SRE (public version)Setyo Legowo
How Urbanindo small team engineering team implement Site Reliability Engineering (SRE) in their daily work life and why we choose SRE instead of ordinary DevOps.
Getting started with Site Reliability Engineering (SRE)Abeer R
"Getting started with Site Reliability Engineering (SRE): A guide to improving systems reliability at production"
This is an intro guide to share some of the common concepts of SRE to a non-technical audience. We will look at both technical and organizational changes that should be adopted to increase operational efficiency, ultimately benefiting for global optimizations - such as minimize downtime, improve systems architecture & infrastructure:
- improving incident response
- Defining error budgets
- Better monitoring of systems
- Getting the best out of systems alerting
- Eliminating manual, repetitive actions (toils) by automation
- Designing better on-call shifts/rotations
How to design the role of the Site Reliability Engineer (who effectively works between application development teams and operations support teams)
SRE-iously! Defining the Principles, Habits, and Practices of Site Reliabilit...Tori Wieldt
How do you make DevOps magic when you aren’t Google? This talk will help whether you’re still figuring out how to create a site reliability practice at your company or you’re trying to improve the processes and habits of an existing SRE team.
Overview of Site Reliability Engineering (SRE) & best practicesAshutosh Agarwal
In any software organization, stability & innovation are always at loggerheads - the faster you move, the more things will break. This talk defines what SRE org looks like at high-tech organizations (Google, Uber).
This talk explains a proven approach to assessment SRE practices for an organization. The approach uses a 9 pillar model and 7 step transformation blueprint to determine current state of SRE practices and to set a roadmap to improve SRE practices towards industry best practices.
According to Google, SRE is what you get when you treat operations as if it’s a software problem. In this video, I briefly explain the term SRE (Site Reliability Engineering) and introduce key metrics for an SRE team SLI, SLO, and SLA.
Youtube Channel here: https://www.youtube.com/playlist?list=PLm_COkBtXzFq5uxmamT0tqXo-aKftLC1U
Service Level Terminology : SLA ,SLO & SLIKnoldus Inc.
Measuring outcomes is always at the top of our mind when approaching goals. While we do have specific targets we may be aiming for, circling back to confirm that the resulting outcome is in fact what you were after is extremely important. Small course corrections are required. Outcomes may be more general but often attract the attention and support of decision-makers earlier.
Key measurements and thresholds to hold us accountable for our efforts as well as communicate expectations across the entire organization needed to be established. Nearly every resource you find regarding site reliability engineering will talk about key metrics used to establish high-level objectives, indicators of the movement toward or away from those objectives, and ultimately what agreements are in place should objectives be unfulfilled.
SLIs will help us know how we are performing against our SLOs and our SLA will outline the consequences (good or bad) of meeting those objectives. Once we have data to observe, we will begin orienting ourselves to it and establish what we believe our SLIs and SLOs to be.
Here’s an outline of the webinar -
~ Learn what an SRE is and isn't.
~ Understand the difference between service-level indicators (SLI), service-level objectives (SLO), and service-level agreements (SLA).
~ Gain an understanding of error budgets and how to calculate reliability cost.
~ Learn how SREs can embed themselves within development teams to increase operational stability
Independently from the DevOps movement but starting from the same problems, Google developed its own strategy defining a new specific role called SRE (Site Reliability Engineer). This introduction tries to explain the history and the concept of this methodology and to compare it with the DevOps manifesto to understand what does it mean to adopt DevOps and what does it mean to be an SRE and what the two things are sharing and where they diverge.
DevOps vs. Site Reliability Engineering (SRE) in Age of KubernetesDevOps.com
There is a transformation brewing for DevOps in age of Kubernetes. The tools of the trade, configuration management solutions, have been superseded in agility and preference by development teams who want the declarative choreography of containerized applications. The new preference for mixing developer and operations is the site reliability engineering (SRE) model championed by Google. In this new structure, the need to automate doesn’t stop at the containerized application and DevOps professionals should seek to automate the Kubernetes service itself.
In this webinar, Chris Gaun, Product Marketing Manager at Mesosphere, will cover:
The transformation of DevOps to SRE
How Kubernetes and DC/OS were catalyst for this change
How DevOps professionals can get started with Kubernetes
WHO SHOULD ATTEND
Tech Professionals
Developer Managers
IT Managers
Note the material is technical and is not intended as sales and marketing training
Site Reliability Engineer (SRE), We Keep The Lights On 24/7NUS-ISS
There are many phases in the software development cycle, from requirements to development and testing, but at the tail of the process, is an often overlooked aspect: deployment and delivery. With the paradigm shift of delivering on-site software to offering software-as-a-service, Site Reliability Engineering is beginning to take a greater role in product delivery.
This session aims to give a glimpse of the work that goes into site reliability engineering (SRE) and effort that goes into keeping a service going 24/7.
How Google works and how can you benefit from it? Test drive now a complete Microservices application with Istio, gRPC, Redis, BigQuery, Spring Boot, Spring Cloud and Stackdriver on Google Cloud Platform: https://git.io/fhzCx
According to Google, SRE is what you get when you treat operations as if it’s a software problem. In this video, I briefly explain what is and isn't toil, how to identify, measure and eliminate them.
Youtube channel here: https://youtu.be/EgpCw15fIK8
We are looking forward to sharing some exciting updates to our partner program with you. We can’t say much more here, but tune in (you’ll want to be there). Joe, Meg, and Patrick will walk you through the changes and leave plenty of time for questions. See you there!
Acquia Content Hub: Connect Technologies & Extend Systems to Source ContentAcquia
Today’s technology landscape is riddled with constantly evolving web platforms, exciting new technologies, and stubborn legacy systems. It’s easy for your business counterparts, who are rapidly creating content for these many sites and channels, to lose sight of what content is created and where it lives.
As a result, data and content are locked in back-end systems across your organization. And because it’s difficult and expensive to connect technologies, you and your team end up wasting time and resources in efforts to publish that content on the web.</p>
In our upcoming webinar, we’ll show you how Acquia Content Hub:
-Integrates with different technologies and legacy systems with our Rest API
-Normalizes content across systems through our CDF format
-Empowers Drupal developers to extend our Drupal modules for additional Drupal functionality
-Increases efficiencies, so your team can spend more time innovating, rather than searching and re-creating content
-Speeds your time to market with content rich sites
Customer Journey Orchestration: The Secret to Effective Omnichannel ExperiencesAcquia
Digital marketing is everywhere - web, mobile, storefronts, airports, banks, elevators and beyond! Customers expect digital experiences tailored to their interests and needs, not generic ones. The only way to stay competitive is by giving customers the most amazing and personalized experiences, and becoming a customer-centric marketing organization.
If your organization is ready to capture your audience with modern and engaging experiences, you need amazing content that tells your story and the value of your products throughout the customer journey. It’s a new day.
Join us to learn about:
The challenge - recognizing that your customers need to be at the center of every marketing decision you make
The opportunity - understanding your business’ potential to transform your digital customer experiences
The future - the prescription for a platform approach to digital experience personalization
Tomorrow’s Personalization Today: Increase User Engagement with Content in Co...Acquia
Marketing is in the midst of a fundamental change. Generic websites with static content once constituted an efficient marketing strategy; today’s teams, however, are building personalized experiences accessible through multiple channels and devices. The logic: a journey tailored to each user improves engagement, converts more leads and accelerates revenue generation.
The latest iteration of Acquia Lift unifies content and customer context into one platform. With Lift, organizations can deliver personalized content across the buyer's journey, at scale.</p>
Join ICF Olson’s Director of Marketing Technologies, Jim Vogel and Acquia Lift’s Product Manager, Dave Ingram, to learn about:
Requirements for a successful marketing and technology personalization strategy
Why the best forms of personalization don’t involve visitors realizing it’s personalized
Acquia Lift’s new drag-and-drop interface that works on any website
How Lift enables personalization across any channel via API or universal JavaScript tag
Drupal 8 Lessons From the Field: What is Continuous Delivery and Why it’s imp...Acquia
Optimize your entire Drupal project. Regardless of your technical fluency, join us to learn how to streamline front and back end Drupal 8 development and make applications that lasts. ‘Drupal 8 Lessons From the Field’ is a 3-part educational series led by Pavithra and Ron - Acquia solution architects with a combined 20 years of Drupal experience. We’ll start with the foundational tools you’ll need and work towards tangible tips to make everything faster - from delivery to performance.
This webinar is for anyone involved in the process of creating digital experiences - both technical and non-technical. You’ll come away with a solid understanding of the high level concepts and specific useful examples.
How would you like to have a robot that is able to help your team write better code, faster, and with fewer errors? What if this robot could alert you of bugs or errors before they were introduced? Would you be interested if this robot were able to rebuild the entire codebase from scratch, test every component, and look for any errors...each time you add new code?
This is not a dream! Continuous delivery is a set of tools and techniques that enable your team to build its own "robot" (automated system) to do just that. Using these tools, you can ensure that your team can create better applications, can roll it out faster, and can introduce fewer bugs and errors.
This is the secret to high performance development teams, and it is what we will be sharing with you in this webinar. You will learn:
What continuous delivery means
Why it matters
How it impacts and improves your business
Different terms, tools, and options
Practical examples
Episode 2: Define Customer Segments Using a Data-driven ApproachAcquia
Personalization is a beast that requires involvement from every part of your organization in order to be profitable and worthwhile.
Above all else, the first step to crafting a dynamite personalization strategy starts with your data. Do you have the right people, technology, and processes in place to be a “data-driven” organization?
It is essential to aggregate data from all of your different technologies to provide a holistic picture of each prospect and customer, at every stage of their journey. But this is just the start.
In Episode Two of our five-part series, we will dive deeper into the steps needed for robust data-collection and interpretation, including:
The seven types of data marketers can look to collect and analyze
How to identify target personas and match them to your value proposition
How to align key messaging to personas and generate content interactions across every touchpoint (web, email, SMS, etc.)
<p>Your Drupal 8 site is fantastic: you've spent hours/weeks/months working on it, the work is flawless and the customer is delighted - what are you going to need to fly this thing? Which PHP tips, tricks and tunings will help your site perform exceptionally at scale. </p>
<p>There are some significant differences in PHP/FPM performance tuning between Drupal 7 and Drupal 8, and this session will help you understand them. The old adage is true: the more things change, the more they stay the same - we'll revisit some of the 'tried and true' tips to keep your sites up and performant in the crush of traffic that occurs when your content goes viral. </p>
<p>Join us to learn about:</p>
<ul>
<li>Brief glance over Best Practices for Performance Tuning</li>
<li>PHP tuning including OPcache and APC User Cache</li>
<li>Varnish, Memcache, and Database tips</li>
<li>The Software Stack, with Drupal 8 integration tips.</li>
</ul>
Episode 5: Using Technology to Accelerate Your Personalization InitiativeAcquia
After performing content audits, defining customer segments, creating persona-based content strategies and adopting best practices, the final step in your personalization journey is to find a technology that can support all of these initiatives.
In the final episode of our series, FFW and Acquia will discuss how to find a technology stack that works best with your current systems, and one that will be able to optimize your personalization strategy now and into the future.
We will cover:
Key elements to look for in a martech stack
Best of breed solutions versus integrated suites
Decision pitfalls to be aware of along the way
How Drupal’s omni-channel capabilities can integrate with other systems, and make personalization on your digital properties simpler and easier
How to define success and what to measure against
Questions To Ask Before a Drupal Project KickoffAcquia
<p>Project Managers are the anchor for any project. They need clarity on the intricacies of their project before kicking it off. It is indeed essential for them to ask the right set of questions and leave nothing to assumptions.</p>
<p>Because delivery is a project manager’s responsibility, it’s essential to have a project manager who understands the length and breadth of the project. That way, they can answer every questions ranging from the vision to implementation flow and act as a common point to all the stakeholders involved in the project.</p>
<p>Join us to learn what every project manager should ask before and during a project. We’ll cover specific questions and how they pertain to:</p>
<ul>
<li>Drupal</li>
<li>Resourcing</li>
<li>Statement of Work</li>
<li>Discovery Report</li>
<li>Third Party Integrations</li>
</ul>
Building a foundation for the future of digital experience (oct 31, 2017)Acquia
<p>When it comes to building great digital customer experiences, great design and pretty pictures alone aren't enough to reach and engage your customers. The ability to provide relevant content by utilizing the best applications and rich data across digital devices is imperative for any digital organization that wants to stay relevant and appeal to customers.</p>
<p>Until recently, there has not been a single, scalable, secure, enterprise platform for hosting and building the foundational future for your team and your business.</p>
<p>You’ll learn more about:</p>
<ul>
<li>The old way - complexities of managing several applications that run on multiple different platforms</li>
<li>The current situation - pain points in the industry, why it’s taking so long to deliver</li>
<li>The options - paths your company can go down based on your current goals and tools at hand</li>
<li>The better way - a single platform that gives IT and development teams the foundation and flexibility they need to integrate, deliver and deploy data-driven customer experience applications and sites faster, while reducing risk and minimizing cost</li></ul>
Lightning Distribution for Drupal: Build Advanced Authoring Experiences in Dr...Acquia
Lightning provides developers with a lightweight framework for building advanced authoring experiences in Drupal 8. Developers gain a massive head-start when building great authoring experiences with Lightning, but it has not been a simple development roadmap. In this webinar, learn about some of the decisions we had to tackle, including:
-Which modular functionality should be considered core to the authoring experience?
-How will developers extend Lighting to create their own corporate or vertical distributions that leverage our authoring capabilities?
-Should Lighting be divisible into its components?
-How do we give developers the best upgrade experience possible? <spoiler> Composer </spoiler>
We will also share more of the roadmap for Lightning including the Workplace Preview System, a Higher Education Scenario, and Decoupled Blocks integration. Also included will be a demo of all 18 of our user stories so you understand the intent and operation of the features we have implemented.
Industry leaders agree that personalized content is vital for increasing customer engagement and driving conversions. In order to remain competitive and to meet the expectations of today's users, many companies have begun to experiment with the enablement of real-time personalization solutions. However, devising a personalization strategy comes with a range of challenges, and best practices for deploying personalization successfully are still emerging.
In this webinar, we will walk through a series of best practices for enabling and deploying real-time personalization in your organization. Topics will include:
Collecting and Connecting Data
Identifying and Segmenting Visitors
Enriching Content with Structure
Tailoring Messaging and Recommending Content
Conducting Experiments and Learning As You Go
Interpreting Results and Measuring Consistently
Security and Privacy Considerations
A Professional Software Engineer's ChecklistAcquia
The best engineers understand their technical responsibilities in the context of their business.
Building on the blogpost called, “A Professional Software Engineer’s Checklist”, this webinar will look at the bigger picture and explore some major areas of expertise in which a professional software engineer should be proficient.
Imagine if engineers were only concerned with code and didn’t understand the ‘why’ behind the need to build it in the first place. What if they built an amazing product but it took so long that the market opportunity had passed? In this webinar you’ll learn the why and how behind aligning technology to real business needs, like:
Developing a strong understanding of the needs of a business
Building functional solutions
Ensuring the efficient delivery of value
Build Personalization into Your Culture: Create Engaging Experiences for Ever...Acquia
Great digital experiences are smart, integrated, relevant, and, above all else, expected by consumers. But, let's face it: With fewer resources and increasing demand, it can be challenging to align your internal teams toward a common goal and actually have time to execute on your vision.
In this webinar, we'll share how we are actively building a "personalization first" culture at Acquia, and how this approach has increased engagement and improved conversion rates across our website and other digital campaigns.
We'll also share:
How we partner with companies like Demandbase to deliver personalized digital marketing campaigns
How we nurture prospects with personalized web experiences on acquia.com
What tools help you build a more intelligent customer profile across all channels
How to organize a cross-functional team to execute on your personalization goals and deliver results.
Examples of Acquia's own personalization in action
A tour of the Demandbase platform
How to Use the Salesforce Suite with Drupal 8: A Quick Start GuideAcquia
<p>Learn hands-on from the module’s architect how you can leverage the Salesforce Suite to integrate Drupal and Salesforce in D8.</p>
<p>Message Agency released Salesforce-8.x-3.0-rc1 at Drupalcon Baltimore and has continued to refine the modules toward a full release. The arrival of these modules are big news for Drupal 8 adoption, as many enterprises have been waiting for this milestone to plan D8 migrations. In an effort to accelerate refinement and adoption of this important contribution, we’re raising awareness about the release and providing a how-to presentation so developers can download the modules and start building.</p>
<p>This session is a follow-up to our previous webinar introducing the Suite’s new architecture, designed to provide an overview and practical instruction about the ways in which developers can use the Suite to integrate Drupal and Salesforce. We’ll review the following topics:</p>
<ul>
<li>Directions (push/pull) available for integration</li>
<li>Options for synchronous and asynchronous data exchange</li>
<li>Overview of object mapping options and review of the mapping interface</li>
<li>Error handling and recovery</li></ul>
<p>In our presentation, we will also provide tips and tricks for avoiding schema mismatches and touch on the planned roadmap of more advanced features.</p>
Webinar: Vodafone and The Connected Customer Journey [10.19.2017]Acquia
Vodafone, one of the world’s largest telecom providers, has rolled out in-store screens delivering product info, images, and offers to thousands of retail locations in dozens of countries, leveraging the Acquia Platform to do it.
Aneta Rutkowska, technology program manager for retail channels at Vodafone, told marketers at a Figaro Digital conference in the UK last year that in-store screens are no longer just one silo for content delivery, they’re part of a continuous, end to end customer journey that includes web and mobile, digital campaigns, and now, in-store screens and signage showing offers, product info, and images. “From a content management perspective, we created a single platform we are moving all of our content to it… This is our ultimate goal,” she said in her presentation.
Vodafone, working with Acquia, built a platform that will eventually serve Vodafone retail locations in a minimum of 26 countries and thousands of stores, she said. Content can be translated and localised for local markets; and in-store displays can present content based on which area in the store the displays are set up - promoting broadband services, or new handsets, or anything else, based on location in each store.
Is your digital experience platform capable of delivering a truly end to end experience?
This is just one of the questions on the minds of digital marketers and others who care about multichannel experiences and the rise of digital screens in stores, venues, and other physical locations.
In this webinar, you will learn:
- How to deliver cross-platform, multi channel experiences
- Ways to personalise for context based on time of day, or physical location within a store, rather than, say user profile
- How to track engagement from multiple channels, and use that to drive strategic and tactical improvements
Across the spectrum different approaches to progressively decoupled drupal (...Acquia
Progressive decoupling is a compelling approach to building Drupal’s front end where content editors, site assemblers, and front-end developers all maintain contiguous experiences. This allows you to continue leveraging Drupal’s rendering system, while simultaneously using a JavaScript framework to power client-side interactivity and a richer user experience.
-There are many different approaches to progressively decoupling Drupal, all with different pros and cons. This webinar will cover the different compelling approaches and some use cases of each, including:
-How weather.com implemented Drupal with progressively decoupled Panels
-Warner Music Group’s success with application shell-like progressive decoupling, in which the content area is controlled via JavaScript
-An approach that leaves the entire page body handed over to JS, with Drupal provided initial state on page load t
Acquia Lift for Site Builders: How to Define Campaigns, Set Up Tests, and Int...Acquia
Personalization is all you hear about these days, and for good reason. 71% of best-in-class B2B companies personalize their content marketing to target the decision maker. Whether you’re new to the personalization game, or were personalizing content offers way before it was all the rage, we’re here to answer your most pressing personalization questions.
So, join us for a webinar where we’ll show you just how simple (and effective!) personalization can be. You may be wondering, how do I even begin to get my campaigns up and running? How do I set up a test? What are some of the best practice methodologies for creating and defining campaigns? We’ll also review what features you can test, interesting test cases, and then show exactly how you can build out those tests in Lift.
We’ll also examine various Acquia Lift integrations, including:
- Web analytics and reporting with Google Analytics
- Firmographic targeting with Demandbase
- Social profile targeting with Janrain
If you’ve been tasked with improving your site’s conversion rate, this is the webinar for you! Sign up now to reserve your spot.
S.R.E - create ultra-scalable and highly reliable systemsRicardo Amaro
Site Reliability Engineering enables agility and stability.
SREs use Software Engineering to automate themselves out of the Job.
My advice, if you want to implement this change in your company is to start with action items, alter your training and hiring, implement error budgets, do blameless postmortems and reduce toil.
https://events.drupal.org/dublin2016/sessions/sre-create-ultra-scalable-and-highly-reliable-systems
In this presentation, we will tackle the 'Operational Excellence Pillar' of the AWS Well-Architected Framework. This pillar focuses on running and monitoring systems that deliver business value, and continually improving processes and procedures.
Amazon Web Services (AWS) has spent years working with thousands of companies across all industries to create the most comprehensive collection of best practices and guidance known as the Well-Architected Framework. This resource is available for organizations undergoing a cloud transformation who want to ensure their success on AWS.
Topics Include:
- How operational excellence is a consequence of culture.
- The six design principles for operational excellence in the cloud.
- The focus areas of cloud operational excellence.
- What operational excellence looks like in practice.
Continuous Testing: A Key to DevOps SuccessTechWell
As IT organizations adopt a DevOps strategy, continuous testing (CT) becomes a key ingredient of the DevOps ecosystem. CT enables faster release cycles, more changes per release, upfront isolation of risks, and reduced operations costs. The approach to scale the traditional automation testing infrastructure, test environments, and test data management requires a culture shift using new tools and techniques. Sujay Honnamane discusses a CT strategy for aspiring and already implemented DevOps organizations. Sujay shares examples of tools, techniques, and practical solutions that include continuous integration using the Jenkins CI server, service virtualization through CA Lisa tools, automated code coverage analysis to create impact-based tests, automated test script load balancing for effective use of test environments, and faster test cycles, providing a holistic approach/workflow for CT. Sujay and his teams have successfully implemented CT for several clients in their DevOps journey to achieve a repeatable and highly predictable software delivery process.
Paul Holway's presentation to TDWI St. Louis at the 2014-06-13 "Agile" meeting. For more information, see @paulholway on Twitter on LinkedIn (https://www.linkedin.com/pub/paul-holway/3/985/443)
Keys to Successful Cohabitation: Governance and Autonomous TeamsDevOps.com
Our release management processes and teams are there to try to protect us from failure and disaster, but when we want to accelerate our velocity, they can seem to get in the way. Current best practices that optimize value streams move toward smaller, autonomous teams who are responsible for every aspect of delivery and risk management. But how can we do that without compromising our governance and introducing risk?
Join Helen Beal, a self-described ‘DevOpsologist’ at Ranger4 and Jeff Keyes, VP of Product at Plutora, to learn about:
Why autonomous teams and centralized governance can live together;
How organizations evolve to release frequently and safely on demand;
What happens to release managers in a decentralized model;
The technology that supports us in making risk-informed decisions.
Improving software quality for the future of connected vehiclesDevon Bleibtrey
In the highly regulated environment of automotive, software quality can be difficult but it doesn't need to be. ESG partners with software teams to improve their team's performance through developer operations. From culture to tool integrations, ESG takes a holistic approach to help teams measurably improve their software development lifecycle and the quality of its output.
Agile Principles are more Software Development focused. There is need for Organizations to look for Software Development Agility nothing but DevOps. In order to achieve Organization operational efficiency the complete Organization needs to be DevOps complaint.
Take away for orgnizations on What is that they need to do?
At present, DevOps has got several buzz words associated with it. Standards in terminology by bringing in concepts such that everybody speaks same language.
Oplægget blev holdt ved et seminar i InfinIT-interessegruppen Softwaretest den 11. februar 2014. Læs mere om interessegruppen her: http://infinit.dk/dk/interessegrupper/softwaretest/softwaretest.htm
DevOps, sibling of Agile is born of the need to improve IT service delivery agility to the more stable environment.
DevOps movement emphasizes tearing the boundaries between makers (Development) & caretakers (Operations) of IT services/products.
Similar to A Crash Course in Building Site Reliability (20)
"Your customer data flows faster each day, which is why collecting, organizing, and doing something meaningful with it is just good business.
But, it can be tough to do.
Stashing data in different places across your organization to come back (hopefully) later is a great way to mismanage or lose it. Squirrels can stash, but enterprises can’t.
You need a customer data platform (CDP). A central command center that securely holds your customer data and lets you organize it according to your goals.
The thing is, what’s best for you? A CDP out-of-the-box? Building a customer data solution yourself? There’s merit in both options, and this webinar is here to help you narrow down what’s best for your business. Acquia, Bounteous, and Appnovation will show you:
How a single source for customer data storage can mitigate risk and optimize customer experience
How central data governance will help your customer data strategy once the almighty Google takes away cookies
The comprehensive CDP build-or-buy checklist + CDP must-haves for your budget
First-party data management that keeps your customers' data safe and your business booming
It’s 10 PM, do you know where your data is?"
Taking Your Multi-Site Management at Scale to the Next LevelAcquia
Creating digital experiences across a portfolio of sites can present a big challenge. It requires thinking about scale in multiple dimensions, from standardizing on a technology toolset and driving adoption of that platform across an organization, to establishing content governance and user experience standards to guide the design and build of many sites. In order to build a foundation for scale, all of these dimensions and more need to be addressed. With a strong foundation, next-level digital strategies such as multi-channel content management and personalization can be incorporated into your multi-site management.
Join digital leaders and experts from Princeton University, FFW, and Acquia, to learn from their experiences tackling multi-site management at scale. Hear about best practices drawn from the large portfolios of sites that higher-ed institutions manage, and discover Acquia’s holistic solution for multi-site management with Acquia Site Factory+, Acquia Site Studio, Widen DAM, and Acquia Personalization.
During this webinar we will explore:
A major Princeton University Web Development Services initiative to migrate 1,000 websites to Acquia
How organizing content in one system can simplify control, improve access and increase use
How coordinated distribution supports greater customer experiences and deeper engagement
How to scale and accelerate organization-wide adoption of a design system
How to improve content performance and experience through A/B testing to continually optimize users’ engagement
How to collect data on your customers to be able to define segments to offer personalized experiences
At Acquia, we know we’re stronger when we work together. That’s why we always put our partners first. Our strong partner network, combined with a diverse portfolio of solutions and a clear focus on innovation, empowers us to lead the charge in delivering more open, creative, powerful digital experiences to customers everywhere.
How to Unify Brand Experience: A Hootsuite Story Acquia
Is your brand content difficult to manage, creating bottlenecks across global workflows? Are your teams struggling with quickly finding approved files so much that they start creating their own private collections of assets?
It can get out of hand in no time and the next thing you know, your brand is compromised.
Proper brand management is crucial to keeping your organization’s digital identity unified wherever people interact with it. And the path toward brand consistency begins with a single source to store everything brand-related: a digital asset management (DAM) system.
Join us for an upcoming webinar where we'll dive into more detail on how Hootsuite achieved a sense of control over the what, who, how, and when of their brand’s digital elements.
We'll cover:
- Why digital asset management is key to brand consistency and success
- How to accelerate time to market while staying brand-compliant
- How Hootsuite created a cohesive brand experience with Acquia DAM and enhanced collaboration between global teams
Improve Code Quality and Time to Market: 100% Cloud-Based Development WorkflowAcquia
Modern web development should be seamless. Unfortunately, assembling, testing, and deploying production level code on time and with confidence is a challenge that many organizations face.
Developers and IT leaders, join this webinar to learn how Acquia’s end-to-end web platform will enable you to get your applications to market faster, improve code quality, and reduce security risk.
With Acquia’s 100% cloud-based development tools optimized specifically for Drupal, building, testing, and deploying will all take place on our platform and your feet never need to touch the ground.
We’ll cover:
- How to manage the entire developer lifecycle from our platform
- How to enable continuous testing and deployment
- Why cloud based IDEs are the future of development
- How to get started with a working app on day one
- Which tools are available and how to get the most out of them
See slides of Acquia’s Partner Bootcamp held on September 21st at 10:00 AM EST/15:00 BST/16:00 CET where we shared easy-partner plays to dramatically save you time and effort, and your clients money.
You asked, we listened watch Acquia’s Partner Bootcamp which went live on August 24th at 10:00 AM EST/15:00 BST/16:00 CET where we showed live demos of:
-Employee Experience Proof of Concept on Acquia CMS - demo of our Total Employee Experience concept & benefits.
-Upgrading from Drupal 7 Made Eas(ier) - live upgrade of a Drupal 7 site to Drupal 9 using Acquia Migrate Accelerate.
-CDP Beyond Retail - Use cases for more industries where customer is at the core
As the world emerges into a post-pandemic glow, consumer demand is rebounding. To meet this demand, Partners need to accelerate growth and scale global digital operations for their customers.
Acquia’s Q2 Program Increment is designed to help partners re-engineer the digital stack and increase services revenue. With a focus on; how to scale for new growth of content and experiences, data and insights, digital services and digital products for their customers
Learn more about:
Marketing Cloud Enhancements including the New Marketer Experience, Machine Learning Capabilities, and Global Governance and Compliance.
Drupal Cloud Enhancements including Cloud Next / China Managed Services, a new Developer Experience, and Employee Experience
Supercharge shoppable experiences everywhere with Acquia DXP
Join Acquia for a Partner Bootcamp on May 18th and learn how the DX Alliance empowers our partners to provide exceptional client services, increased services revenue, and improved customer retention.
On the day you will learn about:
Composable Commerce
Create more engaging shoppable experiences in record time with unified first-party data and composable architecture using no-code tools. Unlock the ability for anyone to deliver unique catalogue experiences, deliver lightning-fast value, uncover new needs, and increase customer loyalty.
Acquia Open DXP Pricing & Packaging
Learn how Acquia has redefined pricing & packaging across its entire portfolio with industry-first unified pricing metrics and prescriptive bundles to deliver greater value and streamline selling and client experiences.
Acquia Migrate Accelerate
Preparing your customers for their journey to Drupal 9 has never been more critical with D7 and D8 EOL approaching. Explore our automated tool for D7 to D9 migrations and other strategies to help your customers accelerate their migration timelines.
-Sneak Peak into Acquia Cloud Next
Update to our Cloud Platform that leverages the most modern and innovative AWS technology.
DRUPAL 7 END OF LIFE IS NEAR - MIGRATE TO DRUPAL 9 FAST AND EASYAcquia
As Drupal 7 is reaching EOL in November 2022, it’s time to start thinking about Drupal 9 migration. With all the planning and preparations needed to migrate, it can be overwhelming to take the leap. But don't panic. We’ve got you covered—with all the tools and concrete steps you need to make the move to Drupal 9 efficient and painless.
Acquia webinar: Leveraging Drupal to Bury Your Sales Team In B2B LeadsAcquia
CloudHealth’s story of ramping up their B2B digital experience through an upgrade to Drupal 8 is impressive - and they’re not alone. Organizations of all kinds are discovering how Drupal 8 can boost lead generation, and ensure those leads get to the sales team faster than ever before. We’d love to answer any questions you might have, and explore how Drupal can empower your own sales team.
April partner bootcamp deck cookieless futureAcquia
Google’s recent announcement to ‘phase out support for third-party tracking cookies , has been viewed by many as the final blow in the death of third-party cookies in marketing. It is also the latest wave pushing us toward stronger privacy-focused open web standards.
But what does the death of third-party cookies mean for Acquia Partners? In a nutshell, it means that you must develop a powerful first-party data strategy for your customers so they can win the trust and loyalty of theirs.
Watch our on-demand Partner Bootcamp and learn how you can stay ahead of the curve.
We explored:
Evolving from customer acquisition to consent-driven personalization
The rise of the Customer Data Platform (CDP)
Why a first-party data strategy requires data unification across the customer lifecycle
You will also hear from Mark Royko about Acquia Practice Certification program
How to enhance cx through personalised, automated solutionsAcquia
Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations. Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.
Personalisation - seamless customer experience: is this possible? How do you build consumer confidence to provide data for effective personalisation?
In this webinar, Acquia will share advice and best practices on how to leverage knowledge and intelligent advice to provide instant value both for customers and employees.
- What consumers feel about personalisation (CX Survey results)
- How to understand customer intent across multiple engagement channels
- The importance of permission-based data sharing and moving beyond cookie-based data collection
- Discuss with CX experts on best practices, challenges, solutions and examples that audience can relate to
- Get advice on where to turn for support, how to quickly adopt use cases of intelligent advice, and answers to your questions
- Hear about how personalized advice and automated decisions can make a difference for your service model, your customers and employee
DRUPAL MIGRATIONS AND DRUPAL 9 INNOVATION: HOW PAC-12 DELIVERED DIGITALLY FOR...Acquia
Supporting content delivered across a multitude of channels for 20+ sports at the NCAA Division I level, Pac-12 has continuously sought to push the boundaries of what is possible with Drupal as their content management system (CMS). From Drupal 7 to Drupal 9, and from roaring crowds of fans to the new digital fanbase -- Pac-12 has continuously provided an unparalleled and cutting-edge experience and they aren’t done yet.
Join our webinar to learn about Pac-12’s digital past, present, and future including:
Pac-12’s Drupal Migrations from Drupal 7 to Drupal 8 and onto Drupal 9
How Pac-12 shifted to support their digital fanbase
How Pac-12 extended Drupal as their internal and external orchestration platform
A look into Pac-12’s approach to FAST (Free Ad Supported Television)
We will also hear from Pac-12’s partner, Phase2, around their best practices for executing Drupal migrations and how they worked with Pac-12 to deliver their Drupal 8 site.
In the era of the experience economy, the combination of technology, talent and touchpoints are key success factors in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and the brand.
In times of change, organisations are providing advice in challenging situations, guiding information search and facilitating important decisions for individual customers at the same time as they are adopting new ways of working in a dynamic business environment.
Acquia is collaborating with numerous companies globally around customer digital experience and we are here to support with advice, inspiration and open dialogue.
Join our Digital Customer Experience webinar series, where we focus on today’s relevant topics and discuss the role and importance of digital customer experience in an ever-changing world to:
Hear about timely topics, survey findings for Australia and Singapore in the domain of customer experience
- Get advice on where to turn for support and answers to your questions
- Discuss with CX experts on best practices, challenges and solutions
- Key trends overview - why are they relevant to your business?
- Brief on content to be covered in each subsequent webinar
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
5. What is SRE?
“What happens when a software engineer is tasked with what used to be called
operations.”
- Ben Treynor, Google
6. What is SRE?
SRE takes the manual processes associated with Operations..
7. What is SRE?
..and replaces them with automation using software engineering.
8. What is SRE?
They also use a set of methodologies and best practices that help engineering
teams create a mature and sustainable process for service ownership.
9. How Does This Relate to DevOps?
DevOps is a set of values, tools, and processes that allow teams to best deliver
value to the customer.
Therefore, SRE can be considered a specific implementation of DevOps.
13. What are SLOs?
● SLI: Service Level Indicators (What to Measure)
● SLOs: Service Level Objectives (Targets for Measurements)
● SLAs: Service Level Agreements (Consequences for Missing Targets)
33. Things We Tried First
● Implemented Kanban for Ops to make work visible and maximize throughput
● Did ‘Tier 2 Sprints’ to build automation for the team
● Generated team metrics to influence decision-making
“People Metrics: How to Use Team Data to Produce Positive Change”
https://events.drupal.org/dublin2016/sessions/people-metrics
35. How Acquia Does SRE
Acquia SRE was commissioned as the driving force of our DevOps Initiative,
which has the following core values:
● Eliminate Toil
● No Capes
● Deliver With Empathy
● Own Your Service
● Own Your Business
● Own Customer Success
36. Acquia SRE vs Google SRE
● We embed engineers on teams, rather than build teams that run services on
behalf of engineers
● The entire engineering team (plus the SRE) is expected to ‘own their service’,
with the SRE providing leadership on how to best handle those
responsibilities
● The SRE identifies risk as part of their day-to-day and brings improvement
opportunities directly to the Product Manager for prioritization
37. Acquia SRE vs Google SRE
● We evaluate with Engineering and Product what the most critical projects are
on a quarterly basis, and allocate the team to best meet the present need
● We still reserve the right to remove engineers if an engagement becomes
untenable, though it has not yet been necessary
● We have a heavy focus on time tracking to aid in toil reduction
47. SRE Won’t Work Without Two Things
● Authority to stop releases when the error budget has been
exhausted
● Authority to overflow operational work to the dev team
when operational load > 50%
This must be given from lead of engineering/product efforts.
DO NOT CONTINUE UNLESS YOU HAVE THESE!
49. Establish a Sense of Urgency!
https://events.drupal.org/baltimore2017/sessions/%C2%A1viva-la-revoluci%C3%B3n-how-
start-devops-transformation-your-workplace
53. Operational Responsibility Assessment
● Based on the Capability Maturity Model (https://en.wikipedia.org/wiki/Capability_Maturity_Model)
● Evaluates the following responsibilities:
○ Routine Tasks
○ Emergency Response
○ Monitoring and Metrics
○ Capacity Planning
○ Change Management
○ New Product Introduction and Removal
○ Service Deploy and Decommissioning
○ Performance and Efficiency
○ Information Security
54. Operational Responsibility Assessment
Each responsibility is scored from 1-5:
1. Initial: Chaotic. Undocumented, ad-hoc, and require individual heroics.
2. Repeatable: Documented sufficiently so they can be repeated with the same
results.
3. Defined: Roles and responsibilities for the process are defined and
confirmed.
4. Managed: The process is quantitatively managed in accordance with agreed-
upon metrics.
5. Optimizing: Process management includes deliberate process
55.
56. Operational Responsibility Assessment
● Assess your services often! (we suggest quarterly)
● Take findings/risks and create tasks for improvement
● Publish your results and share them with your organization
● Do not tie ORA results to KPIs, incentives, etc
59. Blameless Post Mortems
● Document timeline of the incident
● With the team, determine:
○ What went well
○ What didn’t go well (process failures, technical root cause)
○ What was lucky (or circumstantial)
● For each thing that didn’t go well or was circumstantial:
○ File an action item to address it
○ Make sure they have clear acceptance criteria/requirements (grooming)
○ Make sure they have a clear level of effort (sizing)
○ Prioritize in the backlog based on relative risk
● Openly share the post-mortem with the rest of the company
● Review with the team periodically
61. What is Launch Readiness Criteria?
● A set of guidelines that represent the minimum standard of what a new
product launch requires from an operational standpoint
● Expressed in terms of the Operational Responsibility Assessment
● Intended to address the major forms of risk without introducing needless
roadblocks into the product launch process
● A living document that is continuously maintained and kept relevant
● Inspired by: https://landing.google.com/sre/book/chapters/reliable-product-
launches.html
70. Create an Onboarding Process
● Implement an Incident Response Process
○ On-Call Rotation
○ Documentation for stakeholders on how to get help
○ Fundamentals: production access credentials, runbooks
● Perform/Publish an Operational Responsibility Assessment
● Define/Publish Service Level Objectives
● Create Monitoring/Alerting against SLOs
● Create Dashboards For SLO performance and remaining error budget
77. What Makes a Good SRE?
● It’s complicated
● You want someone with the ability to contribute to a software engineering
project..
● Yet is motivated by operational concerns and understands the subject matter
(Linux, TCP/IP, monitoring, performance, config management..)
● Is willing to be on-call
● Knowledge of agile practices as a method to suggest improvements
● ‘SRE Temperament’: can communicate their opinions on something in a way
that is persuasive and data-driven
78. Selling Points for Prospective SREs
● Toil capped at 50%, that means 50%+ project work at all times!
● Authority to stop flow of releases when service is too unreliable
● There is oncall, but responsibility is shared with the whole team
● Root causes of outages are tracked, prioritized, and addressed
These Create A Work Environment That Respects The SRE
81. What Went Well
● Launch Readiness Criteria is now a corporate standard
● Teams are independently performing their own blameless post mortems
● Teams are independently performing their own ORAs
● SRE influenced a grassroots reorg of Cloud Engineering around SOA
● More and more teams are taking an active role in on-call responsibilities
● Weekly Office Hours has been an effective tool for sharing ideas
83. What Didn’t Go Well
● We struggled with getting SLOs and error budgets established for all services
● We didn’t get Launch Readiness out the door fast enough for new services
85. Current Improvements
● SRE engagements now require the onboarding process before any other
work can take place:
○ Establish Incident Response Process
○ Perform Operational Responsibility Assessment
○ Defining Service Level Objectives
○ Establishing Monitoring and Alerting Against SLOs
○ Create Dashboards Displaying SLOs and Error Budgets
● Operational Stories are required to be prioritized proportional to the SRE
presence on an engineering team.
86. “When we were in Ops, it was simple, because our purpose was to simply address the incident.
Our purpose now is to address the problems of the business.
We are the vehicle of change. That’s hard work, but we can do it.”
Small, well-trained Ops team separate from the dev team
Hockey-Stick growth of customers created hockey-stick growth of operational work. In particular, troubleshooting and fixing broken infrastructure in Acquia’s products.