- Site Reliability Engineering (SRE) is an emerging IT service management framework that updates traditional ITSM activities with concepts like managing to service level objectives, error budgets, reducing repetitive tasks, release engineering, and embracing risk. - However, SRE may not be directly applicable to most organizations as it was developed by Google at massive scale, and some key ITSM work is not software engineering. The concepts need to be redefined for broader ITSM use. - Some principles of SRE could be applied to areas like change management by dynamically adjusting approval levels based on past success rates and issues to intervene more smartly. A new name may also be needed to rebrand the SRE concept for broader ITSM