Boss Customer Worker And The Balance 090101
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The document discusses who a GM (general manager) should primarily serve - the boss, workers, or customers. It notes that solely focusing on one group leads to weaknesses in other areas. An effective GM needs to balance serving all three groups by engaging and caring for them, understanding their needs, building trust, and finding ways to meet multiple objectives at once through synergy.
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The document discusses the importance of customer care. It defines customer care as feeling concern for customers and understanding their perspective. Customer care should be practiced at all levels of an organization and during all customer interactions, which are seen as "moments of truth" that can positively or negatively impact the company's reputation. Poor customer care can stem from issues like a lack of training or incentive. Good customer care requires skills like listening, communication, and assertiveness. Practicing excellent customer care leads to benefits like increased loyalty, reputation, satisfaction, and business performance. Overall, the document emphasizes that customer needs should be the top priority of any organization.
Service culture impact on perfomance
The document discusses the importance of developing a strong service culture within organizations and its impact on performance. It argues that companies should focus on understanding customer needs and how customers satisfy those needs, not just the needs themselves. This allows firms to deliver greater customer value through customization, innovation, and building trust and relationships. Developing a service culture requires companies to view customer service as a strategic priority, exceed customer expectations, empower employees, and create a brand focused on customer experience. Organizations must move beyond simply reacting to problems and focus on sustaining customer value throughout the customer lifecycle.
Team Selling Power Point Dec2008
The document provides tips for effective team selling. It emphasizes doing research on prospects, having a plan, and making phone calls to build relationships that will lead to deals in the future. It also stresses focusing selling efforts on prospects most likely to make purchases, using value statements tailored to the prospect, and extracting customer success stories from existing customers to document as a proprietary asset.
Performance Driven Sales
This document provides guidance on recruiting and managing remote sales teams. It discusses important attributes to look for in remote sales candidates, such as being self-motivated and able to work independently. Sample interview questions are provided to evaluate these attributes. Additional considerations for remote work include managing cultural differences, providing sales training and integration, and ensuring proper infrastructure and support are in place. Regular communication and goal setting are recommended for monitoring productivity and motivation.
Gary Gamp: The 21st Century Service Manager
The 21st century service manager must evolve their skills and approach to focus on relationships, commercial aspects, and at the same time be able to maximise the customer experience. This presentation focuses on the key aspects of what it will take to transform to the service manager of the future in line with PSMF.
Enterprise Sales Basics - Sterling Road
40 slides covering the basics of Enterprise Sales. Topics include: Getting feedback, Customer profiles, Closing sales & Customer Success
ICSA Presentation Sept 2010
Delivering consistent national services at multiple locations requires balancing local needs with brand standards. Customer satisfaction should be the top priority, as retaining customers is critical for business success. Building strategic relationships requires listening to customers, addressing their real needs, and ensuring both internal and external customers have a positive experience.
Chapter5
The document discusses key concepts around customer value, satisfaction, relationship marketing, and customer relationship management from a marketing principles textbook chapter. It defines customer value as the benefits received from a product relative to the costs. Customer satisfaction is the degree to which a product meets customer expectations. Relationship marketing focuses on developing long-term relationships with profitable customers. Customer relationship management involves all activities to establish, develop, and maintain customer sales.
GEM Energy - Vice President of Sales
GEM Energy is seeking a Vice President of Sales to lead their growing sales team. The VP will direct sales managers and business developers to identify prospects, maintain client relationships, and sell energy solutions like CHP systems, solar projects, and HVAC solutions. Key responsibilities include hiring and leading the sales team, developing sales strategy, setting and monitoring sales targets, and enhancing the sales process. The ideal candidate has strong sales management experience, can motivate others, analyze sales data using CRM systems, and effectively communicate milestones. A Bachelor's degree in business or engineering is required, with 5+ years of sales management experience and an MBA preferred.
Improve B2B Close Rates with this Sales Technique
Companies spend hundreds of millions of dollars a year to generate qualified leads for Sales. Sales reps spend countless hours developing those leads to become paying customers. Yet the vast majority of qualified leads never close.
What's more important than closing the sale?
In this webinar you'll learn
-The key reason why sales don't close
-One essential way to close more sales and do that faster
-Specific steps you can take to improve immediately
Trefis is a Boston-based technology company that helps senior leaders and their teams who make decisions of consequence. Trefis technology transforms complex, static analyses-such as Excel-based data models-into easy-to-use, visual interactive experiences that let you develop "what-if" scenarios, assess the risk and reward of any decision, and engage stakeholders in meaningful discussions on the assumptions that matter most.
Client Servicing Executive
The client servicing executive represents the agency to the client and acts as the primary link between them. Their key roles are to familiarize themselves with the client's business and ensure a high level of comfort, as well as perform their role in a way that ensures the client remains with the agency long-term. Important attributes for the role include strong communication and presentation skills, the ability to stay calm under pressure, and maintaining good relationships throughout the agency. The career graph shows progression from an account trainee to senior roles with increasing responsibility over clients, products, and personnel.
Businesshive Overview
The document discusses a business consulting service called BusinessHive that aims to help businesses with strategic planning, project implementation, and improving profitability and customer loyalty. It provides counseling, coaching, and helps set priorities and address needs. BusinessHive's process involves interviewing decision-makers, providing a project scope document, making recommendations, and executing and driving projects to completion. The results can include improved situation analysis, reduced costs, new sales channels, turn competition into collaboration, and a living vision for the future through planning.
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
The document discusses why it takes 7-13+ touches to generate a qualified B2B sales lead today. It notes that 73% of leads distributed to sales are not sales-ready, creating problems. It then outlines 11 ways to shorten the lead generation cycle and improve results, including starting with the end in mind by understanding buyer personas; clearly defining "sales-ready" leads; quantifying lead quotas; aligning sales, marketing, and management; improving target data; segmenting markets; using compelling content and offers; emphasizing relationships over automation; and warming prospects first with email or direct mail before calling. Case studies are cited showing the benefits of a multi-touch, relationship-based approach.
Similar to Boss Customer Worker And The Balance 090101 (20)
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
Boss Customer Worker And The Balance 090101
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- 2. How Should a GM Serve? Boss Worker Customer GM