This document outlines key aspects of customer service, including its definition, research on its importance, types of customers, dimensions of customer service, skills needed, and benefits. It discusses the five dimensions of customer service - tangibility, reliability, responsiveness, assurance, and empathy. It also details the "7 Pillars of Customer Service" which are developing a customer service mission statement, viewing customer service as attitude and action, base training, coaching employees, creative thank you's, functional walkthroughs, and engaging customers. The conclusion emphasizes the importance of all employees prioritizing customer service through teamwork.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
Does this sound familiar?
You feel queasy if a customer has a complaint. You defend yourself and want to find the person at fault for the mistake.
Both strategies will neither make you feel better nor will they help the customer. Learn a better way to find a solution which will please both parties.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
Does this sound familiar?
You feel queasy if a customer has a complaint. You defend yourself and want to find the person at fault for the mistake.
Both strategies will neither make you feel better nor will they help the customer. Learn a better way to find a solution which will please both parties.
Great customer service is the backbone of any business. Without awesome customer service, your business will struggle to retain customers. This presentation from International Development Services will hit the main points of customer service 101.
I.
Be able to measure customer satisfaction.
i.
Understand the importance of measuring customer satisfaction.
ii.
Evaluate techniques of assessing customer response.
iii.
Design a customer satisfaction survey.
iv.
Review the success of a completed survey.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Great customer service is the backbone of any business. Without awesome customer service, your business will struggle to retain customers. This presentation from International Development Services will hit the main points of customer service 101.
I.
Be able to measure customer satisfaction.
i.
Understand the importance of measuring customer satisfaction.
ii.
Evaluate techniques of assessing customer response.
iii.
Design a customer satisfaction survey.
iv.
Review the success of a completed survey.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Case Study: Philadelphia Mail Processing and DistributionDyplast Products
Architectural Insulating Panel Systems utilize
lightweight, insulating foam cores with steel or
aluminum faces integrally bonded to each side.
Architectural Insulating Panels form a high-strength
structural building unit for walls, ceilings, or floors
that can be readily attached to a standard steel
frame construction grid. These composite building
units can be designed to meet the most demanding
specifications for strength, flexibility, and thermal
control (up to R48) - - while providing a broad array
of architectural colors and textures
Case Study: Philadelphia Mail Processing and DistributionJoe Hughes
Architectural Insulating Panel Systems utilize
lightweight, insulating foam cores with steel or
aluminum faces integrally bonded to each side.
Architectural Insulating Panels form a high-strength
structural building unit for walls, ceilings, or floors
that can be readily attached to a standard steel
frame construction grid. These composite building
units can be designed to meet the most demanding
specifications for strength, flexibility, and thermal
control (up to R48) - - while providing a broad array
of architectural colors and textures.
Have your customer service representatives started talking politely? Has the call time taken to successfully deal with a customer reduced? Have your started taking the customer complaints seriously?
Business Process Outsourcing help customers to create and convey business process advancements with cutting-edge outsourcing administrations. These administrations change ventures and delivers high performance in lower costs
1-Self grooming is directly proportional to business grooming...give points
2-KPI self improvement of any person
3-KPI for any business
4-what are the main factors of failing or decreasing business
5-Suggestions for business improvement and growth
6-Use Chat gpt for business growth
7-what next for entrepreneur...
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
2. OUTLINE :
Brief description of Customer service
Researches
Types of Customers
Five Dimensions of Customer Services.
Skills for Customer Services.
7 Pillars Of Customer Service
Benefits from Customer Service
Conclusion
3. Customer Service:-
The process of ensuring customer satisfaction with a
product or service. Often, customer service take the
form of an in-person interaction, a phone call, self-
service systems, or by other means.
4. Researches
If you can prevent 5% of your customers from leaving you can
increase your bottom line profit by 25 – 95% (Harvard
Business Review)
68% of customers who stop buying from one business and go
to another will do so due to poor or indifferent service. (US
News andWorld Report)
82 % go somewhere else because of a specific customer
service issue.(US News andWorld Report)
7. Most valued Resource of
Organization.
They create value for the
organization.
They are brand ambassador of the
organization.
Internal Customers
8. An external customer is someone who uses your
company's products or services but is not part of
your organization. But they are the ones who are
giving the salary to the employees.
External Customers
12. Tangibility:-Appearance of physical facilities,
equipment's and communicational materials.
Reliability:-Ability to perform the promised
service accurately.
Responsiveness:-Willingness to help
customers and provide prompt service.
Assurance:-Knowledge and courtesy of
employees and their ability to be confident.
Empathy:-caring individualized attention the
firm provides its customers.
15. Patience:-If you deal with customers on a daily basis, be sure
to stay patient when they come to you stumped and
frustrated.
Attentiveness:-The ability to really listen to customers is so
crucial for providing great service for a number of reasons.
Clear communication skills:-When it comes to important
points that you need to relay clearly to customers, keep it
simple and leave nothing to doubt.
Knowledge about the product:-Without knowing your
product from front-to-back, you won't know how to help
customers when they run into problems.
Ability to use positive language:-Language is a very
important part of persuasion, and people (especially
customers) create perceptions about you and your company
based on the language that you use.
16. A Calming Presence:-The best customer service presentative
know that they cannot let a heated customer force them to
lose their cool; in fact it is their job to try to be the "rock" for a
customer who thinks the world is falling down due to their
current problem.
Persuasion Skills:-You need to have some mastery of
persuasion so that you can convince interested customers
that your product is right for them .
Willingness to Learn:-Those who don't seek to improve what
they do, whether it's building products, marketing
businesses, or helping customers, will get left behind by the
people willing to invest in their skills.
Time Management skills:-Don't waste time trying to go
above and beyond for a customer in an area where you will
just end up wasting both of your time.
19. Develop a Customer Service Mission Statement
Clearly convey your company’s specific objectives as they
relate to customer service.
Communicate mission statement with customers AND
employees. All to keep the mission alive as well as
communicate its successes.
20. Customer Service is Attitude and Action
It is imperative that employees have the proper attitudes as
well as the capacity to take action.
Its one thing to be willing to offer great customer service,
however willingness means nothing without action.
Employees need to be encouraged to take matters into their
own hands and impress clients.
21. Base Training
Employees must be trained on customer service and best
practices.
Base training should include 3 major components
Workshops
Discussion
Real world activity
Workshops should teach core content and facilitate
discussion about real-world challenges of the organization,
as well as specific customers.
22. Coaching Employees
Coaching is imperative to helping employees embrace the
techniques taught, and form new positive attitudes about the
program.
It must be a sincere approach to have managers learn the
specific techniques that coaching includes. Managing is
about telling people what to do; coaching is about asking
questions and helping employees improve their
performance.
23. Creative Thank You’s
Most people will NOT take the time to say thank you because
they are too busy, so make this a common practice in your
organization.
If your competition is to busy while you make the time, you
will truly stand out.
A simple hand written note is all it takes.
24. Functional Walkthrough
A functional walk-through is a step-by-step view of the
lifecycle of a customer as it relates to doing business with
your organization.
This includes the entire process from the initial meeting to
the first product or service ordered to becoming a long-
standing customer.
The key is to identify stages in which specific people or
departments engage and/or interact with the customer.
25. Engage Engage Engage
Have your staff learn three new things about clients daily.
Engagement represents going above and beyond any effort
they have made in their career up to this point.
28. Business Promotion:-The best way to promote your
business products and services is word of mouth marketing.
Satisfied Shareholders:-Satisfactory response from
consumers means increased sales, which ultimately leads to
increased satisfaction of shareholders.
Increased Business Growth:- Quality service can boost your
business growth.
Successful Business Strategies:-Encouraging consumers for
feedback and comments is an integral part of quality
customer service.
Critical Learning Experience:- Customer service can provide
business owners a critical learning experience to understand
the dynamics of the corporate world.
Reduced Risk of Business Failures:-Understating the
expectations and mindset of consumers can considerably
reduce the risk of business failures.
29. Reduced EmployeeTurnover:-With increased sales and
higher profits, you can offer employees good salary packages
and additional bonuses, thus reducing employee turnover.
Employee Motivation:- Client satisfaction directly influences
the working environment of business organizations. With
decreased pressure of meeting targets and financial stability,
employees can work in a comfortable corporate atmosphere,
Increased Efficiency:-The above mentioned benefits lead to
overall increased productivity of the organization
32. Customer service has many components that rely on
one another therefore it is important for every
employee from bottom to top level to work with
enthusiasm and confidence so that the organization
can reach its goals. Working in a team will be an
essential step in making NAYATEL standout among
the rest .