JaMont Harris Resume
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JaMont Harris has over 10 years of experience in customer service and compliance roles. He currently works as an Ocwen Liaison at Brock and Scott, PLLC, where he communicates between the firm and lenders to ensure directives are within compliance. Previously he held roles in sales, credit/activations, and as a multi queue coordinator and team lead. Harris has a diploma from Emsley A. Laney High School and is presently pursuing a Bachelor's degree in Political Science with a minor in Psychology from North Carolina Central University.
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JaMont Harris Resume
- 1. JAMONT HARRIS Resume JaMontHarris@gmail.com Abstract For years I have excelled in Customer Service and Compliance. My focus is always to ensure that the process is done correctly and that all parties come out as satisfied as possible.
- 2. JaMont Harris 612 Cobblestone Drive Wilmington, NC 28405 (910) 538-7213 Jamontharris@gmail.com Objective: Effectively use my knowledge and experience, in any area necessary in order to be the best asset possible for the company Experience: 2011-Present Brock and Scott, PLLC: 2013 - Present Ocwe n Liaison • Liaison between the Firm and Lenders (Bank of America and Ocwen) • Responsible for communication of new Bank policies and procedur es to the Firm. • Maintain general knowledge of state statute to ensure directive s are within compliance • Oversee the implementation of new processes within the Firm • Communicate with Lenders to ensure that postponements are processed correctly • Manage the workflow • Escalate any issues to the liaisons of Lenders • Answer incoming Department calls 2011-2013 Sale s Lead • Review bidding instructions for Sales of the day • Update lender systems with sales results • Oversee Postponement of sales and follow NC Statute Guidelines • Confirm Publications of sales Address any questions/concerns from incoming calls, emails and co-workers 2005-2011 Cre dit/Activations Specialist • Thoroughly Review business and consumer credit scores to determine deposits • Assist with reconnections of account and properly verify if additional deposit is required • Prevent fraudulent activity by researching business background activity • Answer calls with efficiency and in a timely fashion • Stay up to date with current company policy and FCC regulations • Multi Que Coordinator • Team Lead - trained and accessed the development of representatives on my team
- 3. • Assist in coaching and mentor for new hires • Handle escalated customer call backs • Handle high volume of inbound 800# calls Education: 2004-2006 North Carolina Central University Presently Pursuing B.S. in Political Science Minor in Psychology 2003- Emsley A. Laney High School Diploma Re ferences Upon Request