Keeping Promises
•Download as PPT, PDF•
2 likes•2,682 views
This document discusses the importance of making and keeping promises to customers. It defines what a customer promise is and explains that promises set expectations, help build credibility, and demonstrate a company's values. The document outlines key characteristics of effective promises and different types of promises companies can make. It also provides examples of promises and discusses common problems when promises are not delivered consistently. The document concludes by providing recommendations for developing sound promises and meeting customer expectations.
Report
Share
Report
Share
![About today ,[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Workshop Vendas
O Programa Riqueza em Vendas é um treinamento consagrado que foi formatado para atender as necessidades das empresas e dos profissionais de vendas no cenário atual, de competição e novos desafios.
O mesmo agrega, recicla e potencializa as inúmeras oportunidades de vendas que surgem no dia a dia. Utilizando-se de metodologias de alto impacto este treinamento amplia as competências dos participantes, trazendo o que há de mais inovador e eficaz em vendas.
Público-alvo
- Gerentes Comerciais
- Executivos de Vendas
- Supervisores de Vendas
- Consultores de Vendas
- Vendedores em Geral
Temas Chaves
- Os 3 pilares para um alto desempenho em vendas
- Os 4 tipos de vendedores
- Como se profissionalizar em vendas
- Razão X Emoção
- 14 Técnicas de Fechamento
- O poder do Foco
- Venda Tradicional X Venda Moderna
- Como construir uma relação de confiança
- Processo de Vendas por meio de Perguntas
- Como superar objeções
- Causas do fracasso em vendas
Resultados Esperados
- Melhoria na taxa de efetividade dos profissionais
- Redução do ciclo de vendas
- Construção de relacionamentos mais sólidos junto aos clientes
- Maior capacidade de diferenciação frente a concorrência
- Desenvolvimento das habilidades necessárias para gerenciar objeções
- Aumento da capacidade de prover valor ao cliente com base nas suas necessidades
- Aumento do volume vendas dos participantes e da empresa
fechamento de caixa
O documento discute o processo de fechamento de caixa em empresas, descrevendo os 4 passos necessários: 1) abertura do caixa com fundo inicial, 2) registro de entradas e saídas, 3) conferência dos valores, 4) finalização do fechamento comparando os valores registrados com os valores presentes no caixa. Também discute situações como divergências no fechamento e responsabilidades dos operadores de caixa.
Understanding adhan-iqamah-salah
This document provides detailed history and descriptions related to Adhan, Iqamah & Salah in the light of Ahadith. Also details related to "How to offer Salah" are discussed in details. Many Ahadith related to Adhan, Iqamah & Salah are also mentioned for benefiting from.
Vendas
Este documento resume uma aula sobre vendas e atendimento ao cliente. A aula inclui vídeos sobre bom e mau atendimento e estudos de caso sobre relacionamento com clientes. Os alunos serão divididos em grupos para pesquisar sobre pesquisa de mercado, merchandising e promoção de vendas.
Chek list para uma boa gestão
O documento apresenta uma chek list com perguntas sobre gestão estratégica, comercial, financeira e administrativa para que empresas possam avaliar suas forças e fraquezas. A chek list inclui questões sobre planejamento estratégico, pesquisa de mercado, controle de custos, processos operacionais e gestão de pessoas. O texto enfatiza a importância de reconhecer deficiências para melhorar a gestão e o desempenho empresarial.
Misterios e enigmas antigos da Biblia
Concurso Bíblico, são 15 Mistérios da Bíblia e enigmas antigos, com 3 alternativas de resposta e apenas 1 correta.
Acesse https://www.concursobiblico.com.br/
Tawheed, Angels & Jinns
- Brief review of Tawheed & brief discussion about Angels & Jinns in Islam.
- As this discussion will cover intangible things which are solely dependent on the belief of Tawheed, it is prudent that we prepare ourselves to accept this information, specially how to deal with these abstract matters, matters which are out of our sight. If one does not believe in Allah then belief in these are solely disputable concepts, not facts. Lets us clear our doubt in light of what Allah & His Prophet (saw) has to say about them and what are the prescribed actions for us to address them.
SEARCH API: TIPS AND TRICKS - FROM BEGINNING TO CUSTOM SOLUTIONS
I'm planning to introduce developers with Search API system during the presentation :
- What is Search API and how to deal with it;
- Overview of the most used search backends for Search API;
- What is the difference between Drupal 7 and 8 Search API;
- Faceted and fulltext search and how to use it;
- Tips and tricks regarding customization and extending of Search API / Faceted search.
Level: from Beginners to Middle+
Recommended
Workshop Vendas
O Programa Riqueza em Vendas é um treinamento consagrado que foi formatado para atender as necessidades das empresas e dos profissionais de vendas no cenário atual, de competição e novos desafios.
O mesmo agrega, recicla e potencializa as inúmeras oportunidades de vendas que surgem no dia a dia. Utilizando-se de metodologias de alto impacto este treinamento amplia as competências dos participantes, trazendo o que há de mais inovador e eficaz em vendas.
Público-alvo
- Gerentes Comerciais
- Executivos de Vendas
- Supervisores de Vendas
- Consultores de Vendas
- Vendedores em Geral
Temas Chaves
- Os 3 pilares para um alto desempenho em vendas
- Os 4 tipos de vendedores
- Como se profissionalizar em vendas
- Razão X Emoção
- 14 Técnicas de Fechamento
- O poder do Foco
- Venda Tradicional X Venda Moderna
- Como construir uma relação de confiança
- Processo de Vendas por meio de Perguntas
- Como superar objeções
- Causas do fracasso em vendas
Resultados Esperados
- Melhoria na taxa de efetividade dos profissionais
- Redução do ciclo de vendas
- Construção de relacionamentos mais sólidos junto aos clientes
- Maior capacidade de diferenciação frente a concorrência
- Desenvolvimento das habilidades necessárias para gerenciar objeções
- Aumento da capacidade de prover valor ao cliente com base nas suas necessidades
- Aumento do volume vendas dos participantes e da empresa
fechamento de caixa
O documento discute o processo de fechamento de caixa em empresas, descrevendo os 4 passos necessários: 1) abertura do caixa com fundo inicial, 2) registro de entradas e saídas, 3) conferência dos valores, 4) finalização do fechamento comparando os valores registrados com os valores presentes no caixa. Também discute situações como divergências no fechamento e responsabilidades dos operadores de caixa.
Understanding adhan-iqamah-salah
This document provides detailed history and descriptions related to Adhan, Iqamah & Salah in the light of Ahadith. Also details related to "How to offer Salah" are discussed in details. Many Ahadith related to Adhan, Iqamah & Salah are also mentioned for benefiting from.
Vendas
Este documento resume uma aula sobre vendas e atendimento ao cliente. A aula inclui vídeos sobre bom e mau atendimento e estudos de caso sobre relacionamento com clientes. Os alunos serão divididos em grupos para pesquisar sobre pesquisa de mercado, merchandising e promoção de vendas.
Chek list para uma boa gestão
O documento apresenta uma chek list com perguntas sobre gestão estratégica, comercial, financeira e administrativa para que empresas possam avaliar suas forças e fraquezas. A chek list inclui questões sobre planejamento estratégico, pesquisa de mercado, controle de custos, processos operacionais e gestão de pessoas. O texto enfatiza a importância de reconhecer deficiências para melhorar a gestão e o desempenho empresarial.
Misterios e enigmas antigos da Biblia
Concurso Bíblico, são 15 Mistérios da Bíblia e enigmas antigos, com 3 alternativas de resposta e apenas 1 correta.
Acesse https://www.concursobiblico.com.br/
Tawheed, Angels & Jinns
- Brief review of Tawheed & brief discussion about Angels & Jinns in Islam.
- As this discussion will cover intangible things which are solely dependent on the belief of Tawheed, it is prudent that we prepare ourselves to accept this information, specially how to deal with these abstract matters, matters which are out of our sight. If one does not believe in Allah then belief in these are solely disputable concepts, not facts. Lets us clear our doubt in light of what Allah & His Prophet (saw) has to say about them and what are the prescribed actions for us to address them.
SEARCH API: TIPS AND TRICKS - FROM BEGINNING TO CUSTOM SOLUTIONS
I'm planning to introduce developers with Search API system during the presentation :
- What is Search API and how to deal with it;
- Overview of the most used search backends for Search API;
- What is the difference between Drupal 7 and 8 Search API;
- Faceted and fulltext search and how to use it;
- Tips and tricks regarding customization and extending of Search API / Faceted search.
Level: from Beginners to Middle+
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...EveryWomanEveryChild
Marie-Paule Kieny. “Keeping Promises, Measuring Results: The Global Strategy and Accountability for Women’s and Children’s Health.” (English)
Presentations to the Second Stakeholders Meeting on Implementing the Recommendations of the Commission on Information and Accountability for Women's and Children's Health Ottawa.
Session 1 - General Perspectives Plenary Panel
21-22 November 2011Functions and disorders of the ear
The document discusses the functions and disorders of the ear and sensory system. It begins by reviewing the anatomy and functions of the external, middle, and inner ear. It then discusses common ear disorders like otitis media, otosclerosis, Meniere's disease, tinnitus, and presbycusis. The document concludes by reviewing tests for hearing loss like the Weber test and Rinne test.
The Great Promise
The document discusses the importance and benefits of communication and collaboration within organizations. It notes that companies possess untapped knowledge within their employees and that productivity relies on effective knowledge sharing. While physical separation can reduce collaboration, modern communication tools have lowered barriers, allowing groups to work together with greater scope. Fostering communication leads to community, understanding and valuing all individuals.
How To Plan A Wedding
This document outlines 15 steps for planning a wedding: 1) The proposal, 2) Choosing an engagement ring, 3) Picking a date, 4) Selecting wedding rings, 5) Determining number of guests, 6) Choosing ceremony and reception venues, 7) Planning the honeymoon, 8) Selecting a wedding dress, 9) Planning the menu, 10) Arranging decorations and flowers, 11) Choosing a cake, 12) Selecting music, 13) Sending invitations, and 14) The wedding ceremony. Key details include considering location, budget, guest list size, food and drink options, floral arrangements, wedding attire, and finalizing plans in advance.
Relationship Management - Basic Principles
Adaptation of a presentation delivered to London based social enterprise The Brightside Trust covering the Basic Principle of Relationship Management.
External Ear disease
This document provides an overview of diseases of the external ear, including both congenital and acquired disorders. It discusses the anatomy of the external ear and covers common inflammatory, traumatic, neoplastic, and miscellaneous conditions. Key sections describe otitis externa (swimmer's ear), malignant otitis externa, fungal and viral infections, benign and malignant tumors of the pinna and external auditory canal, impacted cerumen, and foreign bodies in the ear. Treatment approaches are outlined for many of the conditions.
Boom! Promises/A+ Was Born
(Presented at JSConf US 2013. Be sure to check out the speaker notes!)
Frustration, a rant, a test suite, a gist. Then, community awesomeness. Boom! Promises/A+ was born.
Promise are an old idea for abstracting asynchronous code, but have only recently made their way into JavaScript. We'll look at the power they provide via two striking examples that go beyond the usual "escape from callback hell" snippets. First we'll show how, with ES6 generators, they can act as shallow coroutines to give us back code just as simple as its synchronous counterpart. Then we'll look at how they can be used as proxies for remote objects, across <iframe>, worker, or web socket boundaries.
However, the most interesting aspect of Promises/A+ is not just the code it enables, but how we worked to create it. We didn't join a standards body, but instead formed a GitHub organization. We had no mailing list, only an issue tracker. We submitted pull requests, made revisions, debated versions tags, etc.—all in the open, on GitHub. And, we succeeded! Promises/A+ is widely used and implemented today, with its extensible core forming the starting point of any discussions about promises. Indeed, this community-produced open standard has recently been informing the incorporation of promises into ECMAScript and the DOM. I'd like to share the story of how this happened, the lessons we learned along the way, and speculate on the role such ad-hoc, community-driven, and completely open specifications have for the future of the web.
Parents Rights in Islam
This document discusses the importance of kindness towards parents in Islam through several hadiths and quotes from the Quran. The main points are:
1) The Prophet Muhammad said that goodness towards parents is the greatest obligatory act, and one of the best deeds is performing prayers on time and being good to parents.
2) Allah says in a hadith that if a disobedient child comes to Him with all the good deeds of the prophets, He will not accept them due to their disobedience to parents.
3) Islam emphasizes the rights of parents strongly because parental love and care for children is instinctual, while children's love for parents tends to lessen when they are grown,
Prayer
This document discusses the nature and practice of prayer from both a biblical and theological perspective. It begins by providing definitions of prayer from various spiritual figures. It then outlines different forms of Christian prayer like blessing, adoration, petition, intercession, thanksgiving, and praise. The document also discusses expressions of prayer like vocal, meditative, and contemplative prayer. It provides guidance on obstacles to prayer and sources that can aid prayer, using the Lord's Prayer as a model. Overall, the document serves as a comprehensive overview of the theology and practice of Christian prayer.
Respect powerpoint 26 slides
The document discusses respect and its three components: respecting yourself, respecting others, and respecting the environment. It defines respect as thoughtfulness or consideration for feelings, wishes, rights, traditions, and belongings of oneself and others. Respecting yourself involves honoring your own emotions, skills, beliefs, and body. Respecting others means caring for others, embracing differences, communicating kindly, listening, and using good manners. Respecting the environment entails helping create a greener world and protecting nature and property.
Effective Customer Communication Skills
How to communicate effectively with your customer using face to face, telephone and
written communication
Inside The Customers Mind
This document provides an overview of a framework for building profitable customer relationships. It discusses understanding customer needs, values and expectations (NVEs), developing relationships through understanding the customer purchase decision process, "selling" through maintaining relationships, and fulfilling relationships through customer interaction points. Key aspects include aligning the company perspective with customer NVEs, leveraging purchase triggers, choosing appropriate relationship "selling" strategies like rewards or partnerships, and ensuring all parts of the company focus on meeting customer expectations. The framework is intended to help companies look at relationships from the outside-in perspective of customers.
Strategic Customer Care Course marketing
This 3 sentence summary provides an overview of the Sandler Strategic Customer Care program:
Sandler's Strategic Customer Care program uses long-term, incremental training and coaching techniques to develop positive attitudes, productive behaviors, and proven technical skills in customer service and inside sales employees to effectively implement winning strategies and maximize inside business development efforts over time rather than providing a quick fix solution. Sandler's unique techniques are designed to differentiate employees from competitors and ensure a return on the training investment.
Core Competencies Presentation
This document discusses the importance of client focus, one of the core competencies of implementation. It defines different levels of competency from foundation to advanced. At the foundation level, one uses basic information about clients to increase satisfaction. At an intermediate level, one manages expectations through honest communication and anticipating needs. The advanced level requires balancing long-term needs with clients' needs. It emphasizes engaging clients in design, developing a deep understanding of clients, evaluating the client experience, and incorporating feedback. The document also notes some risks to client focus like disengagement and provides ways to mitigate risks such as embedding services clients need and understanding their industries.
Credit and Sales Joint Calls
Information on how credit and sales joint calls can impove your companies' ROI. Information on traveling with sales.
Customer Service Nst
This module provides training for customer service supervisors. It covers defining customer service, communicating with customers, and creating a positive customer experience. The objectives are to define customer service, identify service from the customer's perspective, enhance the customer experience, differentiate good and bad service, and identify how to handle difficult customers. Trainees will learn communication skills, building rapport, active listening, making a good first impression, and proper phone etiquette. They will develop personal action plans to address their customer service center's top issues and create a better customer experience.
CellularSales Training
1. The document discusses maintaining a positive attitude as a sales representative and the importance of attitude on success. It provides characteristics of successful salespeople and tips for creating and maintaining a positive outlook.
2. The steps of the sales process are outlined, including establishing rapport, mirroring body language, qualifying customers, and presenting product benefits. Techniques for greeting customers, asking questions, and overcoming objections are also examined.
3. Effective closing techniques are defined, such as the assumptive close, trial close, and "I recommend" close, which assume the customer will buy or emphasize the salesperson as a problem-solving expert.
A to Z of Customer Experience
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Engaging Businesses with Consultative Selling--PWDA Training
This document provides an overview of consultative selling strategies for engaging business customers. It discusses building rapport with customers, understanding their needs and goals, and customizing interactions based on the stage of the customer relationship. The stages include getting to know the customer, building trust and liking, getting the customer to try services, ensuring positive experiences, and maintaining ongoing relationships. The document also covers topics like creating customer profiles, developing customized offers for different customers, planning interactions, asking powerful questions, and following up with customers after meetings. The goal is to take a consultative approach that focuses on the customer perspective and moves the relationship forward at each stage.
Branding Ma Francis
The document discusses the importance of branding for organizations like the Special Libraries Association. It provides examples of brand promises from different companies like Citigroup and Ritz-Carlton. The document then analyzes how customer satisfaction impacts business outcomes over time. It notes that employees often experience disconnects between customer expectations and their ability to meet them. The rest of the document discusses using the example of National City bank to develop a brand promise of being a "Customer Champion" and outlines key elements and an implementation plan to communicate this promise internally to employees and externally to customers.
Craig M HSI
The document provides guidance on managing a successful hospitality business through focusing on people, processes, partnerships, and leadership and organizational culture. It emphasizes the importance of consciously evaluating whether these elements are helping or hindering the business. Key aspects of success include understanding values, training, reputation, and productivity impacts of processes; ensuring partnerships help rather than hinder; and cultivating leadership characteristics like humility, learning, communication, and inspiration.
More Related Content
Viewers also liked
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...EveryWomanEveryChild
Marie-Paule Kieny. “Keeping Promises, Measuring Results: The Global Strategy and Accountability for Women’s and Children’s Health.” (English)
Presentations to the Second Stakeholders Meeting on Implementing the Recommendations of the Commission on Information and Accountability for Women's and Children's Health Ottawa.
Session 1 - General Perspectives Plenary Panel
21-22 November 2011Functions and disorders of the ear
The document discusses the functions and disorders of the ear and sensory system. It begins by reviewing the anatomy and functions of the external, middle, and inner ear. It then discusses common ear disorders like otitis media, otosclerosis, Meniere's disease, tinnitus, and presbycusis. The document concludes by reviewing tests for hearing loss like the Weber test and Rinne test.
The Great Promise
The document discusses the importance and benefits of communication and collaboration within organizations. It notes that companies possess untapped knowledge within their employees and that productivity relies on effective knowledge sharing. While physical separation can reduce collaboration, modern communication tools have lowered barriers, allowing groups to work together with greater scope. Fostering communication leads to community, understanding and valuing all individuals.
How To Plan A Wedding
This document outlines 15 steps for planning a wedding: 1) The proposal, 2) Choosing an engagement ring, 3) Picking a date, 4) Selecting wedding rings, 5) Determining number of guests, 6) Choosing ceremony and reception venues, 7) Planning the honeymoon, 8) Selecting a wedding dress, 9) Planning the menu, 10) Arranging decorations and flowers, 11) Choosing a cake, 12) Selecting music, 13) Sending invitations, and 14) The wedding ceremony. Key details include considering location, budget, guest list size, food and drink options, floral arrangements, wedding attire, and finalizing plans in advance.
Relationship Management - Basic Principles
Adaptation of a presentation delivered to London based social enterprise The Brightside Trust covering the Basic Principle of Relationship Management.
External Ear disease
This document provides an overview of diseases of the external ear, including both congenital and acquired disorders. It discusses the anatomy of the external ear and covers common inflammatory, traumatic, neoplastic, and miscellaneous conditions. Key sections describe otitis externa (swimmer's ear), malignant otitis externa, fungal and viral infections, benign and malignant tumors of the pinna and external auditory canal, impacted cerumen, and foreign bodies in the ear. Treatment approaches are outlined for many of the conditions.
Boom! Promises/A+ Was Born
(Presented at JSConf US 2013. Be sure to check out the speaker notes!)
Frustration, a rant, a test suite, a gist. Then, community awesomeness. Boom! Promises/A+ was born.
Promise are an old idea for abstracting asynchronous code, but have only recently made their way into JavaScript. We'll look at the power they provide via two striking examples that go beyond the usual "escape from callback hell" snippets. First we'll show how, with ES6 generators, they can act as shallow coroutines to give us back code just as simple as its synchronous counterpart. Then we'll look at how they can be used as proxies for remote objects, across <iframe>, worker, or web socket boundaries.
However, the most interesting aspect of Promises/A+ is not just the code it enables, but how we worked to create it. We didn't join a standards body, but instead formed a GitHub organization. We had no mailing list, only an issue tracker. We submitted pull requests, made revisions, debated versions tags, etc.—all in the open, on GitHub. And, we succeeded! Promises/A+ is widely used and implemented today, with its extensible core forming the starting point of any discussions about promises. Indeed, this community-produced open standard has recently been informing the incorporation of promises into ECMAScript and the DOM. I'd like to share the story of how this happened, the lessons we learned along the way, and speculate on the role such ad-hoc, community-driven, and completely open specifications have for the future of the web.
Parents Rights in Islam
This document discusses the importance of kindness towards parents in Islam through several hadiths and quotes from the Quran. The main points are:
1) The Prophet Muhammad said that goodness towards parents is the greatest obligatory act, and one of the best deeds is performing prayers on time and being good to parents.
2) Allah says in a hadith that if a disobedient child comes to Him with all the good deeds of the prophets, He will not accept them due to their disobedience to parents.
3) Islam emphasizes the rights of parents strongly because parental love and care for children is instinctual, while children's love for parents tends to lessen when they are grown,
Prayer
This document discusses the nature and practice of prayer from both a biblical and theological perspective. It begins by providing definitions of prayer from various spiritual figures. It then outlines different forms of Christian prayer like blessing, adoration, petition, intercession, thanksgiving, and praise. The document also discusses expressions of prayer like vocal, meditative, and contemplative prayer. It provides guidance on obstacles to prayer and sources that can aid prayer, using the Lord's Prayer as a model. Overall, the document serves as a comprehensive overview of the theology and practice of Christian prayer.
Respect powerpoint 26 slides
The document discusses respect and its three components: respecting yourself, respecting others, and respecting the environment. It defines respect as thoughtfulness or consideration for feelings, wishes, rights, traditions, and belongings of oneself and others. Respecting yourself involves honoring your own emotions, skills, beliefs, and body. Respecting others means caring for others, embracing differences, communicating kindly, listening, and using good manners. Respecting the environment entails helping create a greener world and protecting nature and property.
Effective Customer Communication Skills
How to communicate effectively with your customer using face to face, telephone and
written communication
Viewers also liked (12)
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...
Keeping Promises, Measuring Results: The Global Strategy and Accountability f...
Similar to Keeping Promises
Inside The Customers Mind
This document provides an overview of a framework for building profitable customer relationships. It discusses understanding customer needs, values and expectations (NVEs), developing relationships through understanding the customer purchase decision process, "selling" through maintaining relationships, and fulfilling relationships through customer interaction points. Key aspects include aligning the company perspective with customer NVEs, leveraging purchase triggers, choosing appropriate relationship "selling" strategies like rewards or partnerships, and ensuring all parts of the company focus on meeting customer expectations. The framework is intended to help companies look at relationships from the outside-in perspective of customers.
Strategic Customer Care Course marketing
This 3 sentence summary provides an overview of the Sandler Strategic Customer Care program:
Sandler's Strategic Customer Care program uses long-term, incremental training and coaching techniques to develop positive attitudes, productive behaviors, and proven technical skills in customer service and inside sales employees to effectively implement winning strategies and maximize inside business development efforts over time rather than providing a quick fix solution. Sandler's unique techniques are designed to differentiate employees from competitors and ensure a return on the training investment.
Core Competencies Presentation
This document discusses the importance of client focus, one of the core competencies of implementation. It defines different levels of competency from foundation to advanced. At the foundation level, one uses basic information about clients to increase satisfaction. At an intermediate level, one manages expectations through honest communication and anticipating needs. The advanced level requires balancing long-term needs with clients' needs. It emphasizes engaging clients in design, developing a deep understanding of clients, evaluating the client experience, and incorporating feedback. The document also notes some risks to client focus like disengagement and provides ways to mitigate risks such as embedding services clients need and understanding their industries.
Credit and Sales Joint Calls
Information on how credit and sales joint calls can impove your companies' ROI. Information on traveling with sales.
Customer Service Nst
This module provides training for customer service supervisors. It covers defining customer service, communicating with customers, and creating a positive customer experience. The objectives are to define customer service, identify service from the customer's perspective, enhance the customer experience, differentiate good and bad service, and identify how to handle difficult customers. Trainees will learn communication skills, building rapport, active listening, making a good first impression, and proper phone etiquette. They will develop personal action plans to address their customer service center's top issues and create a better customer experience.
CellularSales Training
1. The document discusses maintaining a positive attitude as a sales representative and the importance of attitude on success. It provides characteristics of successful salespeople and tips for creating and maintaining a positive outlook.
2. The steps of the sales process are outlined, including establishing rapport, mirroring body language, qualifying customers, and presenting product benefits. Techniques for greeting customers, asking questions, and overcoming objections are also examined.
3. Effective closing techniques are defined, such as the assumptive close, trial close, and "I recommend" close, which assume the customer will buy or emphasize the salesperson as a problem-solving expert.
A to Z of Customer Experience
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Engaging Businesses with Consultative Selling--PWDA Training
This document provides an overview of consultative selling strategies for engaging business customers. It discusses building rapport with customers, understanding their needs and goals, and customizing interactions based on the stage of the customer relationship. The stages include getting to know the customer, building trust and liking, getting the customer to try services, ensuring positive experiences, and maintaining ongoing relationships. The document also covers topics like creating customer profiles, developing customized offers for different customers, planning interactions, asking powerful questions, and following up with customers after meetings. The goal is to take a consultative approach that focuses on the customer perspective and moves the relationship forward at each stage.
Branding Ma Francis
The document discusses the importance of branding for organizations like the Special Libraries Association. It provides examples of brand promises from different companies like Citigroup and Ritz-Carlton. The document then analyzes how customer satisfaction impacts business outcomes over time. It notes that employees often experience disconnects between customer expectations and their ability to meet them. The rest of the document discusses using the example of National City bank to develop a brand promise of being a "Customer Champion" and outlines key elements and an implementation plan to communicate this promise internally to employees and externally to customers.
Craig M HSI
The document provides guidance on managing a successful hospitality business through focusing on people, processes, partnerships, and leadership and organizational culture. It emphasizes the importance of consciously evaluating whether these elements are helping or hindering the business. Key aspects of success include understanding values, training, reputation, and productivity impacts of processes; ensuring partnerships help rather than hinder; and cultivating leadership characteristics like humility, learning, communication, and inspiration.
What is customer service
Customer service involves meeting customer expectations through consistent, standardized service that is focused on the customer experience. It requires equal commitment from both marketing and operations to build customer loyalty through extraordinary customer care and personal interactions. Providing customer service training helps service employees deliver seamless, comfortable transactions and build trusting relationships with customers.
CUSTOMER EXPECTATION AND SATISFACTION
The document discusses customer expectations and satisfaction. It states that customers expect certain things from businesses and those that can identify and meet customer expectations will have the highest levels of customer satisfaction. It also notes that customer expectations are dynamic and can change based on various factors. The key to customer satisfaction is meeting or exceeding their expectations through good customer service. The document provides some common customer expectations like fast and friendly service as well as tips for identifying specific customer expectations through surveys. Meeting expectations leads to benefits like loyal customers, increased sales, and more referrals.
Customer satisfaction
In the rush of meeting deadlines and completing urgent projects, customer satisfaction can often take a backseat. However, customer satisfaction is one of the factors that are integral to a successful business. Instead of attracting new customers, it might even be better for your business to keep a hold of existing customers. Higher customer satisfaction can even lead to customers recommending you to others and creating new business opportunities. At the core of customer satisfaction lies the question, ‘Does your product or survey meet the customer requirements?’ Here are some of the most critical criteria for customer satisfaction and why they are beneficial for your brand.
Providing great customer service
The document discusses best practices for providing excellent customer service. It emphasizes understanding customer needs and expectations, streamlining processes to make it easy for customers, and using plain language without jargon. Specific tips include explaining policies from the customer's perspective, actively listening to customers, and reflecting on their perspectives to build trust and rapport. The document also includes self-assessment questions to evaluate customer service skills.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...
This document discusses the importance of shifting to a customer-focused mindset in sales. It identifies three common sales mindsets - transactional, product-focused, and customer-focused - and emphasizes cultivating the latter. The key to sales success is developing sales congruence by aligning one's view of selling, abilities, values, commitment to activities, and belief in the product in a customer-centric way. Achieving congruence releases achievement drive and motivation. The document provides tips for developing a positive view of selling and gauging one's current level of sales congruence.
Quality Starts with You
This document provides information on quality and customer satisfaction for a sales training session. It defines quality as meeting customer requirements. It discusses the roles and mindset of top sales performers, including being ambitious and committed. It also addresses barriers to performance like poor prospecting and provides solutions. The document emphasizes being accountable for results and improving quality through attitude. It discusses measuring performance against standards. Finally, it covers understanding different customer types and how to deal with each to improve sales quality.
Customer Relationship Management
This document provides an introduction to customer relationship management (CRM). It discusses key CRM concepts like understanding customers, touch points of interaction, and market segmentation. It emphasizes the importance of customer retention and measuring customer satisfaction. It also covers challenges like dealing with unhappy customers and adopting new technologies. The overall message is that CRM involves strategically managing all customer interactions to improve relationships and business outcomes.
Customer Relationship Management
Customer Relationship Management (CRM) focuses on understanding customers and improving interactions. A good CRM strategy can help businesses succeed by gaining more customer control, managing expectations, increasing trust, and providing better products and services. While CRM software is commonly used, the most important aspects are knowing customers and having a unified view of interactions across an organization.
SEO 2.0 Presentation (search engine optimization 2.0)
Search Engine Partner provides various online marketing and advertising services to small and medium-sized businesses. Its vision is to be an industry innovator through traditional customer service and cutting-edge technology. Its mission is to consistently provide excellence in customer service while delivering effective marketing solutions and nurturing business partnerships. It aims to help businesses overcome common challenges through customized marketing plans and ongoing customer relationship management.
Client relationship management
The document provides five lessons for effective client relationship management: 1) Call clients when problems arise to discuss solutions and timelines; 2) Keep clients informed of issues even if they are unaware; 3) Have solutions ready to offer clients rather than waiting for them; 4) Underpromise and overdeliver to build trust; 5) Add value by proactively offering clients suggestions to improve their business.
Similar to Keeping Promises (20)
Engaging Businesses with Consultative Selling--PWDA Training
Engaging Businesses with Consultative Selling--PWDA Training
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...
SEO 2.0 Presentation (search engine optimization 2.0)
SEO 2.0 Presentation (search engine optimization 2.0)
More from David Harkins
Customers Are Channel Neutral: The truth about multi-channel marketing
Originally written in 2003 as a prediction for what would come to be known as "Omni-Channel marketing."
______
From 2003:
The term "multi-channel marketing" refers to the process of building a customer relationship across two or more marketing or sales channels.The channels are those that are interactive,such as face-to-face,telephone,email,Internet,or perhaps direct mail.These channels provide an organization the opportunity to develop and maintain the brand promise as the customer engages the organization at each point of contact.
Beyond Short-Term Royalty Potential: Vetting Prospective Licensees for Long-T...
Building a successful licensing program often means a brand licensor must have a licensing strategy that goes beyond royalty generation. This article for the April 2014 Licensing Industry Merchandisers' Association (LIMA) newsletter offers some strategic ideas to consider.
Licensing Clinic: How to Find and Qualify New Licensees
From December 2012 BottomLine, Licensing Industry Publication
One of the biggest challenges for licensors is to keep the opportunity pipeline full. Regardless of the size of the licensing program, finding and qualifying prospective licensees can be a challenge. Some licensors need more opportunities to explore, while other licensors have the opportunities but don’t have an effective qualification process.
This article explores how to identify and qualify new opportunities.
Help! My Marketing is Not Working! Now What?!
You've just spent 1,000's of dollars on your marketing and you're not getting any return on your investment. This presentation provides 10 Tips on how you can improve your marketing and see a more positive ROI.
Making Your Mission Matter Again
This short document appears to be a thank you note from Dave Harkins that includes his contact information of a phone number (704)998-3559 and email address dave@davidharkins.com. No other context or information is provided.
Marketing out of the Box
- Wireless messaging, especially SMS, is growing rapidly and becoming a major source of revenue for wireless carriers in Europe and expected to do the same in the US.
- SMS is being used for advertising, alerts, reminders, and other applications in many industries and countries around the world.
- As multimedia messaging (MMS) and other technologies are adopted, mobile marketing applications will continue to grow across more areas like games, music, and information services.
Finance, Fundraising and Technology: Beyond the Bottom Line
The document summarizes trends in charitable giving in the United States from 1971 to 2002. It shows that total charitable contributions have increased over time, reaching $212 billion in 2001. Individuals contribute the majority of philanthropic donations, with wealthier individuals contributing 67% of the total. The document also discusses best practices for finance leaders at non-profit organizations, including taking a business perspective, providing guidance on planning and budgets, ensuring compliance, and reporting on metrics like forecasting, donor value, and cost of acquisition.
More from David Harkins (7)
Customers Are Channel Neutral: The truth about multi-channel marketing
Customers Are Channel Neutral: The truth about multi-channel marketing
Beyond Short-Term Royalty Potential: Vetting Prospective Licensees for Long-T...
Beyond Short-Term Royalty Potential: Vetting Prospective Licensees for Long-T...
Licensing Clinic: How to Find and Qualify New Licensees
Licensing Clinic: How to Find and Qualify New Licensees
Finance, Fundraising and Technology: Beyond the Bottom Line
Finance, Fundraising and Technology: Beyond the Bottom Line
Recently uploaded
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Part 2 Deep Dive: Navigating the 2024 Slowdown
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Income Tax exemption for Start up : Section 80 IAC
A presentation on the concept of Exemption of Profits of Start ups from Income Tax
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoCorey Perlman, Social Media Speaker and Consultant
Social media for business ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Schedule Unveiled
How MJ Global Leads the Packaging Industry.pdf
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership at Agile Tour Geneve 2024
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Recently uploaded (20)
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Training my puppy and implementation in this story
Training my puppy and implementation in this story
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Keeping Promises
- 1. Keeping Promises How to set and meet your customer expectations NCDM Summer 2003 Quick Take Session – July 29, 2003 Dave Harkins VP, Strategic Services The Jackson Group
- 11. What do you Promise?
- 15. Questions? Dave Harkins VP, Strategic Services The Jackson Group 1-800-JACKSON x3374 dharkins@jacksongroup.com | www.jacksongroup.com This presentation will available for download from our website at: www.jacksongroup.com/presentations