The document discusses the benefits of training employees and proposes a new training program. It notes the current 2 hour orientation is insufficient, as reflected in inconsistent customer satisfaction, sales growth, and inventory results. A 3 day training program is proposed, covering job expectations, position modules, customer service, job shadowing, and follow up coaching. This comprehensive training aims to produce knowledgeable associates, consistent satisfaction and sales, lower costs, and increased profit.

1. Jennifer DeGutis

2. 

3. Are we achieving our
goals?

 Customer Satisfaction
 Sales
 Associate Job Satisfaction
 Inventory loss
 Profit

4. Benefits of Training

 Increased Customer Service
 Increased Sales
 Increases employee knowledge & skills
 Employee Job Satisfaction/reduced turnover
 Reduced inventory losses
 Increased sales = increased PROFIT!

5. Current Training

 2 hour orientation
 Orientation Survey
 Store tour
 E-learning ( If available for position)
 Buddy with current associate
 Give them a schedule

6. Current Results

 Unknowledgeable Associate
 Inconsistent Customer Satisfaction scores
 Inconsistent Sales Growth
 Poor inventory Results
 High turnover
 Unhappy associates
 Low morale and self esteem

7. 

8. Proposed Training

 3 days
 Clear job expectations & description
 Training modules for each position
 Customer Service Focus
 Job Shadowing
 Training Evaluation
 Training follow-up & Coaching

9. Return on Investment

 Knowledgeable Associate
 Consistent Customer Satisfaction Scores
 Steady sales growth
 Repeat Customers
 Lower inventory losses
 Turnover Reduction
 PROFT!!!!