9 lean lessons at the new york times
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9 Lean Lessons from The New York Times - Challenges, Successes and Learnings from bringing a modern approach to product development at the iconic American institution.
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NYT Product Discovery Activity Guide
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For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
The answer seems straightforward: test your ideas with real customers, leveraging the expertise of your product, UX, and engineering talent. Figure out the smallest test that you can come up with to test a specific hypothesis, gather data and insights, and keep iterating on it until you know whether the problem is real and your solution will prove valuable, usable, and feasible.
As part of our efforts to adopt such a data-driven, experimental approach to product development, we recently kicked off a product discovery pilot program. Small, cross-functional teams were paired with coaches and facilitators over a six week period to demonstrate how product discovery and Lean Startup techniques could work for real-world customer opportunities at The New York Times.
One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
To help the facilitate the learning process for our dual-track Agile teams, the Product Architecture team here at The Times (Christine Yom, Jim Lamiell, Josh Turk, Priya Ollapally, and Al Ming) built a "Product Discovery Activity Guide" that rolled up activities, exercises, and testing techniques from all our favorite thought leaders.
This included brainstorming exercises from Gamestorming and Innovation Games, testing techniques from traditional user research, and rapid test-and-learn tactics from Google Ventures, Eric Ries (The Lean Startup), Jeff Gothelf (Lean UX), Steve Blank (Customer Development) and our spirit guide, Marty Cagan (Inspired), among others.
Our goal was to make it a tool not just for learning how to get started, but to be a living document for teams to share knowledge about the process itself. What techniques worked and didn't work? What tactics did they learn elsewhere that might be worth sharing with the rest of the company?
We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
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For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
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One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
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We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
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for discussion and I proposed ‘Design Thinking’ VS
‘Lean Startup’. Rapidly my talk was the most voted
and the war began … the room split in 2 groups,
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matter ... Each methododology is great... Actually its
usage or mindset depends on different factors and
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It is a seminar presentation on a technology called Virtual reality. It key features are what is virtual reality, its history and evolution, its types, devices that are used for Virtual reality and where virtual reality is applicable.
10 Everyday Things Virtual Reality Will Change
Virtual Reality is described as one of the “Next big things” by the media, but all the abusers of “the next big thing” have made us numb for such talk. Our friends, family and influencers aren’t really talking about VR, so the debates on what it can potentially change about our lives haven’t really come through yet.
A lot of people also lack the imagination to think of how it could change our lives. We went out into the street to ask a bunch of people what they think the impact will be and how it will be used.
The overall tone was rather dismissive instead of open-minded. Virtual Reality clearly hasn’t proven itself to the world yet and we’re not taking the word of the media for it.
Most importantly though: we don’t want to think about it, because we are uncertain or even afraid. The thought of becoming dependent on a reality that is completely different from our own is scary, so the easiest thing to do is just letting it be and holding on to our certainty for as long as possible.
We’ve always felt like we were in control of all technological breakthroughs. Like they served us as tools to enrich our lives, but with Virtual Reality this comes to an end.
With a VR set strapped to your head, you feel like something is literally planting stuff into your brain. You feel small and vulnerable, because it seems like you are not the one in control.
Control is one of the few crucial challenges VR needs to overcome to truly reach its potential. Once you feel comfortable with it, you will start to feel in control, and from there on, the possibilities are going to be limitless.
As technology continues to develop at a rapid pace, sooner or later we’re going to reach the point where the virtual experience becomes better than the real one. This is increasingly becoming the case for porn, where people can be completely immersed in their personal preference. It is literally taking it to the next level.
As computers learn more about us, we’re moving to a future where they will know exactly what we want, when we want it. This is already how our younger generations are growing up right now: everything on-demand. The only thing we currently know of that can get as close as possible to fulfilling that, is VR.
Are concerned parents going to put a VR set on their children? Sounds unlikely, but walking through a magical forest together with your child doesn’t sound that bad right? It’s just the beginning though. A lot more parents are allowing their kids to play with iPads now than a few years ago as well.
The thought may scare you, but it is inevitable. There are simply too many possibilities in truly experiencing our imagination. It is only a matter of time before the technology becomes so advanced that we will simply love it and gradually let it into different parts of our lives.
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Design System as a Product
Design System as a Product - Maria Elena Duenias, Esther Butcher
Design systems are a great example where web development and design meet. You can find innumerable resources on the internet, books and conferences on how to build them, and how they are exactly what your organization needs. But, building one requires a lot more than following a recipe. In this talk we are going to discuss how to build a design system as an internal product, and how it evolves to become what the users need.
Designers, Developers & Dogs
Designers, Developers and Dogs: Finding the magic balance between product and tech - Charlotte Vorbeck, ShareNow and Sahil Bajaj
How can an agile delivery team become a successful product team? When does collaboration between product and tech succeed and when not? Why do people in some teams inspire each other while others in the same environment don't speak the same language? In this talk we want to share our learnings and experiences from rebuilding an internal tool for customer support at ShareNow. What could have been just another boring rewrite surprisingly became one of our best experiences in collaboration. We will look at how a joint discovery phase helped us to come up with a shared vision, how a better team setup enabled us to do the necessary work, how focusing on the customer kept us aligned during our journey, and also how we built upon existing collaborative techniques to achieve this new level of cooperation and trust.
Cloud-first for fast innovation
During this presentation, Ward Coessens, ThoughtWorks' Consultant will share best practice insights from the Daimler partnership, helping the automotive group on their cloud innovation journey.
More impact with flexible teams
How to create more business impact with flexible teams - Jan Hegewald, Zalando & Rebekka Beels, Zalando
Usually, Software Engineering teams are organized around a fixed set of components which they develop further and maintain. Such component teams gain a high level of expert knowledge about their services. However, with agile product development, it often is difficult to implement the most important initiatives with such teams. This leads to a situation where the teams do not work on the most relevant business topics but on those for the respective team. At Zalando, we introduced a new model where we shape teams flexibly around business goals to create the highest impact. How we organize these teams and which challenges especially for the software quality need to be addressed, will be explored in this talk.
Culture of Innovation
Amazon’s Culture of Innovation & The Working Backwards session
Working Backwards; leading organisations achieve growth by marrying customer-obsession with a modern technology strategy. Where do you begin? By focusing on the customer.
During this webinar, Amazon will discuss key innovation principles which have been instrumental in their continued success and their Working Backwards approach.
Dual-Track Agile
Dual-Track Agile for Discovery & Development - Adriana Katrandzhieva
The talk will focus on one of the ways teams can ensure continuous delivery and design in their projects. The so-called ‘Dual-track’ model shows the parallel tracks of discovery and development throughout the product design and delivery process. These continually feedback into each other informing new hypothesis that can be tested in order to be proven/disproven. This model is not always easy to implement out of the box and so I will share my own experiences in applying it in practice - what worked, what didn't and how the model can be adjusted to fit different teams and organisational environments.
Developer Experience
Designing the Developer Experience - Tanja Bach, Jacob Bo Tiedemann
Working with software that some other people have built, is not only daily business for private and business users but also for developers. Just like any other product, a product for developers needs to solve their problems and focus on the right jobs-to-be-done in order to be successfully adopted by the developer community. In this talk, we will explain why the developer experience matters not only to developers but also to the business. We will share our learnings and real-world examples of how we created a developer experience for a cloud infrastructure product and an IoT platform that the developers love.
When we design together
When we design together - Sabrina Mach, Ammara Gafoor and James Emmott
From three distinct perspectives, this talk will contend that design is an activity undertaken by everyone in a software development team. It occurs throughout the process of delivery — not only at the beginning or the end — and it is a powerful instrument for learning about and adapting to the problems our work seeks to solve, which is a shared responsibility. Making the best use of our multidisciplinary expertise in the activity of design requires forms of collaboration that are too often disrupted by the role-based silos that keep us separated and weaken the valuable contribution our diverse approaches could make to our collective efforts. If you care about accelerating time to market, improving customer experience, or building happy and productive teams, you will want to know why and how it matters that we believe ‘design is in everything that we do’.
Hardware is hard(er)
Hardware is hard(er): designing for distributed user experiences in IoT - Claire Rowland, www.clairerowland.com
Designing connected devices and hardware-enabled services is significantly more complex than pure software. There are more devices on which code can run, connectivity and data sharing patterns to consider, and often multiple and varied touchpoints for users to interact with. Pulling this all together into a coherent experience involves strong collaboration between design and engineering, and a systems thinking approach to UX. In this talk, we’ll introduce what designers need to know about the tech, what engineers need to know about UX for IoT, and how to facilitate the whole-collaboration needed to create great products.
www.clairerowland.com
Customer-centric innovation enabled by cloud
Working Backwards - Leading organisations achieve growth by marrying customer-obsession with a modern technology strategy. In this upcoming webinar, we’ve partnered with AWS to bring you exclusive insights from one of the world’s most innovative companies, Amazon.
Amazon's Culture of Innovation
Working Backwards - Leading organisations achieve growth by marrying customer-obsession with a modern technology strategy. In this upcoming webinar, we’ve partnered with AWS to bring you exclusive insights from one of the world’s most innovative companies, Amazon.
When in doubt, go live
Find out how to validate hypotheses quickly using feedback that comes from a (large enough) number of actual users interacting with your product. In this talk, we will show you the technical foundations, research techniques and organisational setup that we have used successfully on large-scale products. These will save you development time, enable you to go live with confidence, make decisions based on real behaviour instead of best guesses, and solve the actual problems your users are facing.
Don't cross the Rubicon
As a tech leader at ThoughtWorks, a large part of my job involves recommending practices to our clients so they can build and deliver good quality software faster. In doing so repeatedly for many clients I have created a toolkit that contains practical advice from being on the ground. This is what we do, we know it works. When Julius Caesar entered Rome with his army by crossing the river Rubicon, he did something that couldn’t be undone ever again. In your journey as a leader, avoid mistakes that are difficult to correct later. Here are a set of practices that you want to adopt as soon as possible.
Error handling
Handling error conditions is a core part of the software we write. However, we often treat it as a second class citizen, obscuring our intent through abuse of null values and exceptions that make our code hard to understand and maintain. In the functional programming community, it is common to use datatypes such as Option, Either or Validated to make our intentions explicit when dealing with errors. We can leverage the compiler to verify that we are handling them instead of hoping for the best at runtime. This results in code that is clearer, without hidden path flows. We’ll show how we have been doing this in Kotlin, with the help of the Arrow library.
Your test coverage is a lie!
Mutation testing in software development surfaced in academia during the 70's and has recently seen a resurgence in popularity as a legitimate tool in your testing arsenal. In this session we review the conventional testing pyramid, modern approaches to testing software and look at how mutation testing can help fill in those blind spots.
Docker container security
The continued adoption of containers for deployments has introduced a new path for security issues. In this talk, we will cover the most common areas of vulnerabilities, the challenges in securing your containers, some good practices to help overcome these issues and how to run container security scanning as part of your deployment pipeline.
Redefining the unit
Mainframes handle 30 billion business transactions each day and 87% of all credit card transactions*, they are not traditionally associated with flexible, fail-fast development approaches. Can we bring the practices of agile, CI/CD and fully automated deployments to applications running on a mainframe? During our talk, we'll tell you a story about test automation; redefining the smallest testable unit of a program. And we'll discuss our learnings from introducing continuous integration and agile practices to the world of insurance and mainframes.
*9 Mainframe statistics that may surprise you
Technology Radar Webinar UK - Vol. 22
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
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Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
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9 lean lessons at the new york times
- 1. 9 Lean Lessons at The New York Times
- 2. The Pilot 3 opportunities · 6 weeks · 3 teams
- 3. Challenges, Successes and Learnings brought to you by the number “3” and the letter “C”. (with apologies to the Children’s Television Network.)
- 4. Capacity Make sure your participants have dedicated time available.
- 5. Collocation Project rooms don’t cut it. Get teams constantly together, even if you need to rent a room!
- 6. Capability gap Teams may not have perfect skills or tools, so encourage them to get creative. There’s always some way to test.
- 7. Champions Participants who “get it” go out and make things happen, and can be your strongest cheering squad.
- 8. Collaboration Cross-functional members working towards the same goals from the beginning? Awesome.
- 9. Customer focus Getting out of the building reinforced for teams how ideas need to be (and can be) validated quickly.
- 10. Conditions Pilot programs help identify prerequsites that will ease adoption for existing teams.
- 11. Confirmation Real-world opportunities demonstrate to execs and teams alike that yes, it can work here.
- 12. Conventions Running through discovery sessions several times enable us to share learnings, processes and tools with other teams.