This document provides an overview of 8D problem solving methodology. It describes the 8D process as a systematic approach to solving critical problems in production. The 8 steps include forming a problem solving team, describing the problem, developing interim containment actions, determining the root cause, developing permanent corrective actions, implementing and verifying the actions, preventing recurrences, and closing out the project. Benefits of 8D include improved team problem solving skills and understanding of root cause analysis. The document also discusses common shortfalls in problem solving and how a consulting firm can help clients apply the 8D methodology.

1. 8D Problem Solving
From Root Cause Analysis to
Rapid Business Benefits
1

2. Contents
 SSCG Overview 3
 Introduction: What is an 8D 4
 Why apply 8D to solve business problems 5
 When to deploy an 8D 6
 8D Roadmap 7
 Problem Solving Decision Making Model 8
 Common Problem Solving Short Falls 9
 SSCG Consultancy Delivery Framework (SCDF) 12
 SSCG Approach to Problem Solving 13
 SSCG Problem Solving Framework (SPSF) 14
 How we can help you 15
.
2

3. SSCG Overview
3
SSCG is global management consulting and professional firm.
We provide advisory, consulting and operation support across
the public sector, private, business services, automotive , oil and
gas, and manufacturing sectors.
Our solutions are designed to help our clients make distinctive
transformations , drive sustainable growth with increased trust,
confidence and greater collaboration. We provide informed
perspective on the issues faced by our clients. The insights and
quality solutions delivered to support our clients unlock new
investment opportunities and drive consumer values and build
confidence in the markets and economies..
Our Innovation offerings help clients develop a wide array of
capabilities to achieve market-leading revenue and profitability
growth. We have successfully helped many businesses develop
new innovative businesses, products and services. We also help
our clients build lasting internal capabilities that enable
sustained, consistent results. Our unrivalled experience in
delivering Innovation capabilities is underpinned by deep
knowledge on how to move businesses to both optimise core
product/service innovation and development levers and find
new paths to growth..
Further, we help our clients define winning innovations and
product strategies, optimize portfolios and balance roadmaps.
info@sscg-group.com | www.sscg-group.com

4. Introduction: What is an 8D
The 8 Disciplines (8D) is a problem solving methodology designed
to identify the root cause of a problem, devise short-term
corrective actions and implement a long-term solution to prevent
recurring problems. When it’s clear that a product is defective or
isn’t satisfying customers, an 8D is an excellent first step to
improving Quality and Reliability.
Ford Motor Company developed the methodology, then known as
Team Oriented Problem Solving (TOPS), in the 1980s. The early
usage of 8D proved so effective that it was adopted by Ford as the
primary method of documenting problem solving efforts, and the
company continues to use 8D today.
8D has grown to be one of the most popular problem solving
methodologies used for Manufacturing, Assembly and Services
around the globe.
• A detailed, team oriented and systematic approach to solving
critical problems in the production process.
• Captures the nature of responsibilities and activities to correct
shortcomings.
• Ensures that product defects attribute to their causes and are
permanently turned off, rather than covering up symptoms.
• Uses a composite methodology, utilizing best practices from
various existing approaches.
• The strength of the 8D process lies in its structure, discipline
and methodology.
• A method that drives systemic change, improving an entire
process in order to avoid not only the problem at hand but also
other issues that may stem from a systemic failure.
4

5. Why apply 8D to solve business problems
The 8D methodology is well utilised by engineering companies
because it offers engineering team a consistent, easy-to-learn
and thorough approach to solving whatever problems might
arise at various stages in the production process.
The 8D was created to represent the best practices in problem
solving. When performed correctly, this methodology not only
improves product quality and reliability, but also prepares team
for future problems. Benefits include :
• Improved team oriented problem solving skills rather than
reliance on the individual
• Increased familiarity with a structure for problem solving
• Creation and expansion of a database of past failures and
lessons learned to prevent problems in the future
• Better understanding of how to use statistical tools required
for problem solving
• Improved effectiveness and efficiency at problem solving
• A practical understanding of Root Cause Analysis (RCA)
• Problem solving effort adopted into the processes and
methods of the organization
• Improved skills for implementing corrective action
• Better ability to identify necessary systemic changes and
subsequent inputs for change
• More candid and open communication in problem solving
discussion, increasing effectiveness
• An improvement in management’s understanding of
problems and problem resolution
5

6. When to deploy an 8D
The 8D problem solving process is mainly deployed to address:
• Safety or Regulatory issues.
• Customer complaints.
• Warranty concerns.
• Product non conformities.
• Internal quality rejects, waste, scrap, poor performance or
test failures are presenting unacceptable levels.
• Continuous quality improvement.
• Process error elimination.
• Unknown cause(s).
• Recurring issues.
• Tacking engineering problems.
• Prevent recurrence.
6

7. 8D Roadmap
D1 - Form Problem Solving
Team
• Who is responsible?
D2 - Describe the Problem
• What is the problem?
• What is the scope?
• Are there repetitions?
• What is the goals?
D3 - Take interim
containment plan to stop
further defects
• What damage limitation
can we implement?
D4 - Determine Cause(s)
and detect cause effect
relationship
• Select the likely cause (s)
• Confirm if the cause is
the root cause?
• Why not detected?
D5 – Develop and verify
Permanent Corrective
Actions (PCA)
• How can we change or
improve?
D6 - Implement and verify
PCA(s)
• Efficacy testing
D7 - Prevent recurrences
• How can we maintain
the new state?
• How can we monitor the
effectiveness?
D8 - Project Close Out and
team celebration
START
FINISH
7

8. Problem Solving Decision Making Model
At SSCG, we help clients analyse and make informed decision:
8

9. Common Problem Solving Short Falls
• Lack of priorities, resources and leadership
• Management impatient for quick fix.
• Lack of procedures.
• Poor team participation.
• Lack of logical thought process.
• Potential causes misidentified as root cause.
• Poor problem definition.
• Lack of skills and knowledge.
• No action taken to implement permanent corrective actions.
• Problem solving steps skipped in order to obtain a quick fix.
9

10. We help clients apply rational thinking tools
in problem solving to:
• Appraise situation to clearly understand
concerns, set priorities and plan nest steps.
• Analyse and solve problems to root cause.
• Make the best balanced unbiased
decisions.
• Assess and plan for risk to prevent and
mitigate negative results.
• Assess and plan for opportunities to
promote and capitalise on positive results. 10

11. 11

12. SSCG Consultancy Delivery Framework (SCDF)
Client Needs Diagnosis Strategy Transformation Evaluation
• Identify needs
• Validate
business needs
• Requirements
confirmation
• Situation analysis
• Due diligent
• Understand current state
• Validate area of concern
• Reality check
• Identify improvements
• Map future state
• Formulate solutions
• Determine activities
• Prioritise
• Deployment
• Integration
• Operation
• Optimisation
• Application
• Benefit realisation
• ROI
• Value added
• Business impact
• Learn
• Vision
• Goals
• Ambitions
• Targets
• Complexity
• Strategic
objectives
• Policies
• Business climate analysis
• Capability analysis
• Market and industry
competitiveness
• Value proposition
• Opportunities and
threats
• Data analysis
• Management analysis
• Process mapping
• Procedure diagnosis
• Model evaluation
• Strategy study
• System assessment
• SMART Actions
• Plan
• Business model
• Operation Model
• Processes
• Procedure
• Leadership
• Management practice
• KPIs
• Targets
• Financial
indicators
• Market share
• Customer
satisfaction
• Product quality
• Effectiveness
• Balanced
scorecard
Capabilities
People Processes Insights Technology
• Process re engineering
(BPR)
• Process Improvement
(BPI)
• Process transformation
(BPT)
• Process optimisation
• TOM innovation and
design
• System improvement
• Automation and
digitisation
12

13. SSCG Approach to Problem Solving
Intuition
Data
Analysis
• Problem framing
• Solution innovation
• Data gathering
• Interpretation
Presentation and buy-in
• Proposal
• Recommendations
Management
• Team
• Clients
• Stakeholders
Business Needs
• Competitiveness
• Company structure
• Capital and financial
• Operation resources
Transformation
• Implementation
• Dedication
• Change
• Control
• Iteration
• Improvement
Leadership
• Vision
• Inspiration
• Ambition
Problem Solution
13

14. SSCG Problem Solving Framework (SPSF)
Define and frame
problem, ideas
Disaggregate and
structure problem
Prioritisation of
actions
Plan analysis
Conduct review and
due diligence
Synthesise findings to
identify opportunities
Develop
recommendations
and desired
capabilities
Implement
/transform
Control, review
effectiveness and
improve continuously
Client Problem
14
SSCG problem-solving model, incorporates an effective set of skills into a step-by-step process. The model combines the use of statistical
tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decision-
making. The statistical tools help us make data-based decisions at various points throughout the model. The group problem-solving skills
help us draw on the benefits of working as a team.
Solution
People
Processes
Methodology
Insights
Learning
Innovation
Technology

15. 15
How we can help you solve business process,
improve service and product quality issues
With diverse experience servicing businesses, industry and governments worldwide, SSCG has developed a unique methodology and
approach to problem solving and decision making consulting. If you have a business problem that needs solving? Contact us about
problem solving consulting today. We can help solve your problems in following ways.
Identify process bottlenecks
and optimise operation for
excellence.
Resolve production and
manufacturing performance
issues.
Address service and product
quality issues. Innovate new
market leading solutions.
Become a more customer-
centric and a profitable
enterprise.
Streamline support functions
and transform operating and
service delivery model.
Manage Six Sigma projects
efficiently effective

16. There are plenty of theories address business issues. Theories are great, but making it real is critical to
success. At SSCG, our business is of reality. We address clients issues with expertise from professionals
who have worked extensively in the industry. They go beyond theory to find viable, real-world ways to
take clients in new directions.
At SSCG, we continually seek better ways of working as we collaborate with clients to help them solve
complex industry issues and capitalize on opportunities to grow, optimize and protect their businesses.
We are a diverse team of consultants and industry professionals with a global mindset and a
collaborative culture.
SSCG consulting services use SCDF and SPSF methods in a deliberate, step-by step process that
organises information, judgment and experience to break down the complexities of business problems
into manageable elements. Our frameworks incorporates current advances in learning technology and
still has the flexibility to respond instantly to changes in business circumstances.
16

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18. Contact Us
18
SSCG team are here to help. For more information and to submit
RFP, contact:
Eugene Nizeyimana
CEO, SSCG Consulting and Advisory
Phone: +44 7879150562/+44 1902 752758
Email: Eugene.Nizeyimana@sscg-group.com

19. @ SSCG Copyright 2018, All Rights Reserved
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About SSCG
SSCG is global management consulting and professional firm. We provide
engineering and management advisory across business services, automotive,
industrial manufacturing and emerging markets sectors.
We provide informed perspective on the issues faced by our clients. The
insights and quality solutions delivered to support our clients to build trust
and confidence in the markets and in economies. We combines our multi-
disciplinary approach with deep, practical industry knowledge to support our
clients meet market dynamic challenges and respond to opportunities.
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