The document provides 8 tips for managing conflict, emphasizing the importance of addressing issues rather than personal attacks. It advises using inclusive language, respecting differing viewpoints, and focusing on solutions instead of blame. Additionally, it suggests preparing points in advance, selecting important battles to engage in, and maintaining open communication.

1. 8 tips for managing conflict

2. Attack the issue not the person
“I believe…” states your position – “You believe…” attacks
the other person – avoid it.

3. Solutions not blame
It does not matter who is responsible – it matters that
solutions are found

4. Lose the word “BUT”:
“I see what you mean, but…” immediately tells the other
person that you don’t. Try substituting with “and”

5. “you should”, “you must”, “you have to” are invitations to do
the opposite.
Imperatives are out

6. Respect the other person’s view as you would
have them respect yours
Listen and respond

7. Writing out points beforehand helps keep
tempers in check and discussions on track
Write it out

8. Is it important? If it isn’t, let it go
Pick your battles

9. “on the record” keeps things honest, open and
polite
Take notes

10. Want to know more?
Read a more detailed version of these tips:
in our blog post