The document discusses the 70:20:10 framework for how workers acquire new job skills. 70% of learning occurs on-the-job through experience completing tasks and overcoming challenges. 10% comes from formal training like classes. 20% is from peers through mentoring, coaching and social learning. Learning needs to be integrated into daily work and collaboration, not just separate formal sessions.

1. The
Framework
A breakdown of the major avenues a learner acquires new
job skills, and how it relates to the trainer.
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2. 70% On-The-Job
10%
Formal
20%
Peer
On-The-Job
Formal
Peer
Workers Learn
Job Aids
Talent Management
EPSS
Instructor Led Training
Web Based Training
Mobile Learning
Coaching
Mentoring
Social Games

3. comes from repetitively
completing the same task and
overcoming difficult challenges.
Provide structure for
immediate and
comprehensive
feedback
Advice
Create relevant
information that can
be used at the moment
challenges arise
&
On-The-Job Learning

4. is any type of learning which
is done through the assistance
of someone else such as social
learning software, coaching,
mentoring, or multiplayer
games.
Create incentives which
promotes and awards
collaboration with
colleagues
Advice
Allow social learning
to grow organically,
don't try to force it&
Peer Learning

5. Although we spend the majority of our time on Formal
learning, it only accounts for 10% of what a worker learns
any training that a worker
stops what they are doing to
consume, such as instructor led
training, web based training, or
mobile learning.
Since formal training only
makes up about 10% of
what a worker learners,
keep it to a minimum.
Advice
Use formal training to
provide structured
learning in a 'fail safe'
enviroment.
&
Formal Learning

6. The most important
takeaway from the
70:20:10 framework is
that learning and
development primarily
happens while on the job
and from peers and for
successful training and
development learning
must be woven into
company culture and
business processes, not
just formal learning
periods
Takeaway
On-The-Job
Peer
Formal