بناء مستشفى: نظرة إجراء العمل د. أحمد أبو عباة / المدير التنفيذي لمستشفى الملك عبدالله بن عبدالعزيز الجامعي

1. Ahmed Abu Abah, MD,EMHA
Chief Executive Officer
King Abdullah bin Abdulaziz University Hospital
Princess Nourah bint Abdulrahman University
Building a Hospital
A work in “Process”

3. 29,650,000
Healthcare spending: $32.3B
MoH Other Govt. Private

4. Healthcare
MoH Other Govt. Private
384
415
451
Expenditure (USD billion)
Hospitals
Beds (thousands)
53.5 58.1
97.6
18.512.2
32.3
2006 2010 2014

5. 25%
of other govt. beds are provided
by University Hospitals

6. 25%
of other govt. beds are provided
by University Hospitals
# of
beds
# of
University
Hospitals
4,915
15,115
4
23
2014 2019
19

7. Ministry of Higher Education
has a clear vision for the University Hospitals
Key vision items:
• Pioneer medical reference
• Evidence based
• Universal healthcare
• Community partnership
• Attractive environment
19

8. 29,650,000
Healthcare spending: $32.3B
MoH Other Govt. Private
Population
1970 – 370,000
2014 – 6,000,000
Area 1,500 km2
≈ X2 NYC land area

9. Princess Nourah bint Abdulrahman
University
• Established in 2008 as the first
women’s university in Saudi
Arabia.
• 20 Billion riyals was dedicated to
build the biggest women’s
university in the world.

10. Princess Nourah bint Abdulrahman
University
• The project was completed in less than 25 months

11. Princess Nourah bint Abdulrahman
University
• Grand opening was on May 2011

12. the largest women university globally
Colleges 15
Students 45,000
Faculty 2,036
Administration 3,771
11.5 km
driverless monorail
King Abdullah bin Abduliziz University Hospital
(KAAUH)

13. King Abdullah bin Abdulaziz University Hospital,The 1st of the 19
University Hospitals
300 beds
26 Emergency beds
LEED certified green building
Smart buildings
LatestTechnologies
EMR
Real-time locating systems (RTLS)
Fingerprinting and paperless patient process
Medical Equipment.

14. Operations
Role model for 18 university
hospitals to come in 5 years!
Strategy
People

15. 1. WHY

16. 1. WHY
VISION
KAAUH will be a role model for national university
hospitals and recognized as a
world class and regional reference in women’s
health, adolescent health and child growth and
development.

17. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.

18. VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork

19. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION

20. We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.

21. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes

22. Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven

23. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes
Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven

24. Partnership
Excellence
Clinical Education
Excellence
Patient Care
Excellence

25. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes
Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
3. WHAT

27. Develop
Wellness
Awareness
Care for
Patients

28. Develop
Healthcare
Professionals

29. Share Expertise
& Services
Create & Apply
Knowledge

30. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Performance
& Results
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT

31. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT
Maintaining
the
System
Performance
& Results

32. Maintaining
The
System
Ownership
Strategic Themes Value Chains
• Theme advocate &
champion
• Lead the discussion at
Strategy Review
Meetings
• Push towards meeting
the targets
• Help remove obstacles
• Voice of the Process
• Respond to
anomalies in process
performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
SMO
• On top of the BIG picture
• Enabler for BPM and
Strategy Management
• Maintain Strategy &
Process alignment
• Support Theme & Value
Chain Owners
Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Board of Directors
Quality and Patient Safety Council
KAAUH Council and BOD
SMO

33. Strategic Themes Value Chains
• Theme advocate &
champion
• Lead the discussion at
Strategy Review
Meetings
• Push towards meeting
the targets
• Help remove obstacles
• Voice of the Process
• Respond to anomalies in
process performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
Ownership

34. •On top of the BIG picture
•Enabler for BPM and Strategy
Management
•Maintain Strategy & Process
alignment
•Support Theme & Value Chain
Owners
SMO

35. Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Hospital Board of Directors
Quality and Patient Safety Council Chaired By CEO
KAAUH Council and BOD
SMO
ReportsSupport (Decisions)
ReportsSupport (Decisions)
Reports
Support
Reports
Support
Reports

36. 1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
Maintaining
the
System
SMO Governance
Strategic Themes
• Theme advocate &
champion
• Lead the discussion at
Strategy Review Meetings
• Push towards meeting
the targets
• Help remove obstacles
Value Chains
• Voice of the Process
• Respond to
anomalies in process
performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
• On top of the BIG picture
• Enabler for BPM and Strategy Management
• Maintain Strategy & Process alignment
• Support Theme & Value Chain Owners
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Performance
& Results
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT
Ownership

39. Related JCI standards:
• IPSG1
• ACC1
• ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access to Care & Continuity of Care)

40. Related JCI standards:
• IPSG1
• ACC1
• ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access to Care & Continuity of Care)

41. Related JCI standards:
IPSG1
ACC1
ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access toCare & Continuity of Care)

43. Tools

44. Tools

45. Thank you