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Ahmed Abu Abah, MD,EMHA
Chief Executive Officer
King Abdullah bin Abdulaziz University Hospital
Princess Nourah bint Abdulrahman University
Building a Hospital
A work in “Process”
29,650,000
Healthcare spending: $32.3B
MoH Other Govt. Private
Healthcare
MoH Other Govt. Private
384
415
451
Expenditure (USD billion)
Hospitals
Beds (thousands)
53.5 58.1
97.6
18.512.2
32.3
2006 2010 2014
25%
of other govt. beds are provided
by University Hospitals
25%
of other govt. beds are provided
by University Hospitals
# of
beds
# of
University
Hospitals
4,915
15,115
4
23
2014 2019
19
Ministry of Higher Education
has a clear vision for the University Hospitals
Key vision items:
• Pioneer medical reference
• Evidence based
• Universal healthcare
• Community partnership
• Attractive environment
19
29,650,000
Healthcare spending: $32.3B
MoH Other Govt. Private
Population
1970 – 370,000
2014 – 6,000,000
Area 1,500 km2
≈ X2 NYC land area
Princess Nourah bint Abdulrahman
University
• Established in 2008 as the first
women’s university in Saudi
Arabia.
• 20 Billion riyals was dedicated to
build the biggest women’s
university in the world.
Princess Nourah bint Abdulrahman
University
• The project was completed in less than 25 months
Princess Nourah bint Abdulrahman
University
• Grand opening was on May 2011
the largest women university globally
Colleges 15
Students 45,000
Faculty 2,036
Administration 3,771
11.5 km
driverless monorail
King Abdullah bin Abduliziz University Hospital
(KAAUH)
King Abdullah bin Abdulaziz University Hospital,The 1st of the 19
University Hospitals
300 beds
26 Emergency beds
LEED certified green building
Smart buildings
LatestTechnologies
EMR
Real-time locating systems (RTLS)
Fingerprinting and paperless patient process
Medical Equipment.
Operations
Role model for 18 university
hospitals to come in 5 years!
Strategy
People
1. WHY
1. WHY
VISION
KAAUH will be a role model for national university
hospitals and recognized as a
world class and regional reference in women’s
health, adolescent health and child growth and
development.
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes
Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes
Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Partnership
Excellence
Clinical Education
Excellence
Patient Care
Excellence
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
VALUES
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
2. HOW
Value
Proposition
Strategic Themes
Partners:
Provide exceptional academic
and professional opportunities
Students:
Provide the best health
learning experience Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
3. WHAT
Develop
Wellness
Awareness
Care for
Patients
Develop
Healthcare
Professionals
Share Expertise
& Services
Create & Apply
Knowledge
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Performance
& Results
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT
Maintaining
the
System
Performance
& Results
Maintaining
The
System
Ownership
Strategic Themes Value Chains
• Theme advocate &
champion
• Lead the discussion at
Strategy Review
Meetings
• Push towards meeting
the targets
• Help remove obstacles
• Voice of the Process
• Respond to
anomalies in process
performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
SMO
• On top of the BIG picture
• Enabler for BPM and
Strategy Management
• Maintain Strategy &
Process alignment
• Support Theme & Value
Chain Owners
Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Board of Directors
Quality and Patient Safety Council
KAAUH Council and BOD
SMO
Strategic Themes Value Chains
• Theme advocate &
champion
• Lead the discussion at
Strategy Review
Meetings
• Push towards meeting
the targets
• Help remove obstacles
• Voice of the Process
• Respond to anomalies in
process performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
Ownership
•On top of the BIG picture
•Enabler for BPM and Strategy
Management
•Maintain Strategy & Process
alignment
•Support Theme & Value Chain
Owners
SMO
Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Hospital Board of Directors
Quality and Patient Safety Council Chaired By CEO
KAAUH Council and BOD
SMO
ReportsSupport (Decisions)
ReportsSupport (Decisions)
Reports
Support
Reports
Support
Reports
1. WHY
VISION
KAAUH will be a role model for national
university hospitals and recognized as a
world class and regional reference in
women’s health, adolescents health and
child growth and development.
• Patient-driven culture
• High Reliability
• Performance-driven
• Learning and sharing
• Professional Ethics
• Teamwork
MISSION
We are dedicated to
provide respectful
patient-driven care in a
safe, healing
environment and
contribute to learning
and sharing in
healthcare practice,
education and research.
Maintaining
the
System
SMO Governance
Strategic Themes
• Theme advocate &
champion
• Lead the discussion at
Strategy Review Meetings
• Push towards meeting
the targets
• Help remove obstacles
Value Chains
• Voice of the Process
• Respond to
anomalies in process
performance
• Assemble Process
Improvement team
• Sponsor Process
Improvement Projects
• On top of the BIG picture
• Enabler for BPM and Strategy Management
• Maintain Strategy & Process alignment
• Support Theme & Value Chain Owners
VALUES
2. HOW
Value
Proposition
Patients:
Provide the best Healthcare
experience that is effective,
safe & patient-driven
Students:
Provide the best health
learning experience
Partners:
Provide exceptional academic
and professional opportunities
Partnership
Excellence
Clinical Education
Excellence
Performance
& Results
Share Expertise
& Services
Create & Apply
Knowledge
Develop
Healthcare
Professionals
Patient Care
Excellence
Strategic Themes
Develop
Wellness
Awareness
Care for
Patients
3. WHAT
Ownership
Related JCI standards:
• IPSG1
• ACC1
• ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access to Care & Continuity of Care)
Related JCI standards:
• IPSG1
• ACC1
• ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access to Care & Continuity of Care)
Related JCI standards:
IPSG1
ACC1
ACC2.3
IPSG (International Patient Safety Goals)
ACCC (Access toCare & Continuity of Care)
Tools
Tools
Thank you

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ملتقى التميز المؤسسي 2015 - اليوم الأول - بناء مستشفى: نظرة إجراء العمل

  • 1. Ahmed Abu Abah, MD,EMHA Chief Executive Officer King Abdullah bin Abdulaziz University Hospital Princess Nourah bint Abdulrahman University Building a Hospital A work in “Process”
  • 2.
  • 4. Healthcare MoH Other Govt. Private 384 415 451 Expenditure (USD billion) Hospitals Beds (thousands) 53.5 58.1 97.6 18.512.2 32.3 2006 2010 2014
  • 5. 25% of other govt. beds are provided by University Hospitals
  • 6. 25% of other govt. beds are provided by University Hospitals # of beds # of University Hospitals 4,915 15,115 4 23 2014 2019 19
  • 7. Ministry of Higher Education has a clear vision for the University Hospitals Key vision items: • Pioneer medical reference • Evidence based • Universal healthcare • Community partnership • Attractive environment 19
  • 8. 29,650,000 Healthcare spending: $32.3B MoH Other Govt. Private Population 1970 – 370,000 2014 – 6,000,000 Area 1,500 km2 ≈ X2 NYC land area
  • 9. Princess Nourah bint Abdulrahman University • Established in 2008 as the first women’s university in Saudi Arabia. • 20 Billion riyals was dedicated to build the biggest women’s university in the world.
  • 10. Princess Nourah bint Abdulrahman University • The project was completed in less than 25 months
  • 11. Princess Nourah bint Abdulrahman University • Grand opening was on May 2011
  • 12. the largest women university globally Colleges 15 Students 45,000 Faculty 2,036 Administration 3,771 11.5 km driverless monorail King Abdullah bin Abduliziz University Hospital (KAAUH)
  • 13. King Abdullah bin Abdulaziz University Hospital,The 1st of the 19 University Hospitals 300 beds 26 Emergency beds LEED certified green building Smart buildings LatestTechnologies EMR Real-time locating systems (RTLS) Fingerprinting and paperless patient process Medical Equipment.
  • 14. Operations Role model for 18 university hospitals to come in 5 years! Strategy People
  • 16. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescent health and child growth and development.
  • 17. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development.
  • 18. VALUES • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork
  • 19. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. VALUES • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION
  • 20. We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
  • 21. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. VALUES • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. 2. HOW Value Proposition Strategic Themes
  • 22. Partners: Provide exceptional academic and professional opportunities Students: Provide the best health learning experience Patients: Provide the best Healthcare experience that is effective, safe & patient-driven
  • 23. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. VALUES • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. 2. HOW Value Proposition Strategic Themes Partners: Provide exceptional academic and professional opportunities Students: Provide the best health learning experience Patients: Provide the best Healthcare experience that is effective, safe & patient-driven
  • 25. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. VALUES • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. 2. HOW Value Proposition Strategic Themes Partners: Provide exceptional academic and professional opportunities Students: Provide the best health learning experience Patients: Provide the best Healthcare experience that is effective, safe & patient-driven 3. WHAT
  • 26.
  • 30. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. VALUES 2. HOW Value Proposition Patients: Provide the best Healthcare experience that is effective, safe & patient-driven Students: Provide the best health learning experience Partners: Provide exceptional academic and professional opportunities Partnership Excellence Clinical Education Excellence Performance & Results Share Expertise & Services Create & Apply Knowledge Develop Healthcare Professionals Patient Care Excellence Strategic Themes Develop Wellness Awareness Care for Patients 3. WHAT
  • 31. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. VALUES 2. HOW Value Proposition Patients: Provide the best Healthcare experience that is effective, safe & patient-driven Students: Provide the best health learning experience Partners: Provide exceptional academic and professional opportunities Partnership Excellence Clinical Education Excellence Share Expertise & Services Create & Apply Knowledge Develop Healthcare Professionals Patient Care Excellence Strategic Themes Develop Wellness Awareness Care for Patients 3. WHAT Maintaining the System Performance & Results
  • 32. Maintaining The System Ownership Strategic Themes Value Chains • Theme advocate & champion • Lead the discussion at Strategy Review Meetings • Push towards meeting the targets • Help remove obstacles • Voice of the Process • Respond to anomalies in process performance • Assemble Process Improvement team • Sponsor Process Improvement Projects SMO • On top of the BIG picture • Enabler for BPM and Strategy Management • Maintain Strategy & Process alignment • Support Theme & Value Chain Owners Governance Strategic Themes Teams Core Departments Teams Support Department Teams Board of Directors Quality and Patient Safety Council KAAUH Council and BOD SMO
  • 33. Strategic Themes Value Chains • Theme advocate & champion • Lead the discussion at Strategy Review Meetings • Push towards meeting the targets • Help remove obstacles • Voice of the Process • Respond to anomalies in process performance • Assemble Process Improvement team • Sponsor Process Improvement Projects Ownership
  • 34. •On top of the BIG picture •Enabler for BPM and Strategy Management •Maintain Strategy & Process alignment •Support Theme & Value Chain Owners SMO
  • 35. Governance Strategic Themes Teams Core Departments Teams Support Department Teams Hospital Board of Directors Quality and Patient Safety Council Chaired By CEO KAAUH Council and BOD SMO ReportsSupport (Decisions) ReportsSupport (Decisions) Reports Support Reports Support Reports
  • 36. 1. WHY VISION KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescents health and child growth and development. • Patient-driven culture • High Reliability • Performance-driven • Learning and sharing • Professional Ethics • Teamwork MISSION We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research. Maintaining the System SMO Governance Strategic Themes • Theme advocate & champion • Lead the discussion at Strategy Review Meetings • Push towards meeting the targets • Help remove obstacles Value Chains • Voice of the Process • Respond to anomalies in process performance • Assemble Process Improvement team • Sponsor Process Improvement Projects • On top of the BIG picture • Enabler for BPM and Strategy Management • Maintain Strategy & Process alignment • Support Theme & Value Chain Owners VALUES 2. HOW Value Proposition Patients: Provide the best Healthcare experience that is effective, safe & patient-driven Students: Provide the best health learning experience Partners: Provide exceptional academic and professional opportunities Partnership Excellence Clinical Education Excellence Performance & Results Share Expertise & Services Create & Apply Knowledge Develop Healthcare Professionals Patient Care Excellence Strategic Themes Develop Wellness Awareness Care for Patients 3. WHAT Ownership
  • 37.
  • 38.
  • 39. Related JCI standards: • IPSG1 • ACC1 • ACC2.3 IPSG (International Patient Safety Goals) ACCC (Access to Care & Continuity of Care)
  • 40. Related JCI standards: • IPSG1 • ACC1 • ACC2.3 IPSG (International Patient Safety Goals) ACCC (Access to Care & Continuity of Care)
  • 41. Related JCI standards: IPSG1 ACC1 ACC2.3 IPSG (International Patient Safety Goals) ACCC (Access toCare & Continuity of Care)
  • 42.
  • 43. Tools
  • 44. Tools