1. JACQUELIN L. JENKINS
22742 Bayshore Lane
Lake Forest, CA 92630
844-678-HEART
heartfuliving@gmail.com
www.heartfuliving.org
CAREER PROFILE
Experienced Healthcare Professional with a proven track record in fostering and nurturing long-term
relationships. Ability to develop and implement protocols and training systems, along with an ability to
effectively lead cross-functional teams toward better quality care and more direct interaction with clients.
AREAS OF STRENGTH AND EXPERTISE
• Cross-Cultural
Communication
• Group Management
• Protocol Development
• Process Implementation
• Teaching & Cultural Training
• Hospitality Event Organization
• Vendor Leadership
• Project Management
• Relationship Building
PROFESSIONAL EXPERIENCE
Co-Owner, serve on Board of Directors for Heaven’s Best Orange County, Incorporated. 2013 to Present
Staff Training and Development.
Cultural Diversity and Communication
Hospitality and Events
Conflict Resolution
Consultation
Kaiser Permanente 2012 to Present
Quality Care Coordinator
Addiction Nurse Counselor
Key Accomplishments:
• Program and protocol leadership and development
• Motivational Interventions
• Advocate for clients, finding and calling attention to gaps in equality and efficacy of care.
• Education and life-coaching supports
Lakeland Regional Medical Center 2010 to 2012
Mental Health & Addictions Recovery Floor Charge
Key Accomplishments:
• Leader in United Base Team (UBT) for Mental Health and Addiction Medicine department.
• Created Hydration Protocol for Alcohol detox in collaboration with team members and physicians.
• Led team building and oversight for staff to increase unit morale, including creating exchange program
for holiday shift hours.
Lake Wales Medical Center 2009 to 2010
Cardiology Telemetry Nurse
Key Accomplishments:
• Took the lead in developing skills in cardiology as an ICU step-down.

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• Earned Advanced Cardiac Life Support (ACLS) certificate.
PROFESSIONAL EXPERIENCE CONTINUED
Assemblies of God, Middle East and North Africa 1999 to 2009
Community Health Education and Development
Key Accomplishments:
• School Nurse and Nurse Consultant for school and expatriate families.
• Developed protocols and training systems that would last beyond assignment there.
• Community Health Education, Disease Prevention Training
• Pre-natal education, labor and delivery assistance
• Tropical Disease Management and care/ Community Healthcare provider
• Emergency Triage Nurse and Advice Consultation Nurse
• Cross-Cultural Communication training and medical preparedness.
• Partnered with Aid and Development NGOs to assess healthcare needs and strategize ways in which they
could be met.
• Organized hospitality events for funders and members of humanitarian organizations.
• Management of Group Pool PPO insurance for the processing of insurance claims, appeals, ICD-9 coding
Virginia Garcia Memorial Health Center 2004-2009
COMMUNITY HEALTH CLINIC, MCMINNVILLE, OREGON
• Bi-Lingual Triage nurse
• Telephonic Triage and Advice
• Physician Support
PEDIATRIC CLINIC/ NEWBERG, OREGON
1997-1999
• Physician support as pediatric nurse
• Ran flu shot and vaccine clinics
• In clinic lab testing
• Immunization and record keeping
• Supply counts and ordering
Medical-Surgical Hospital Experience 1989-1997
• Medical-Surgical floor nurse
• Respiratory care floor nurse
• Post-Acute pediatric home nursing
• Labor and Delivery/Post-Partum care
EDUCATION AND TRAINING
Master of Arts, Organization Leadership (Servant Leadership), Gonzaga University, Spokane, WA
Bachelor of Science, Health Science (Education), Excelsior University, Albany, NY
Associate of Science, Nursing, Excelsior University, Albany, NY
Tri-lingual: English, French, Spanish
License: Registered Nurse License, State of California License # 817480
KP WELL Orange County Host-2015
Organization Communication Audit training and experience-2015
Motivational Interview Training 2015
Organizational Ethics- 2015

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Understanding Personality Disorders training – 2010
Pain Management Training taught by the State of Oregon, Specialty Education - 2008
Medical Survey Lead Consultant for the Algerian government - 2000
Nursing Consultant – Trained medical teams working in Morocco and Senegal 1999-2009