The document discusses overcoming barriers to achieving world-class digital marketing. It identifies the top 5 barriers as: lacking a model of understanding, restricted budgets, pressure for short-term gains, limited resources, and managing change. It provides solutions to each barrier such as using a proven process, visualizing impacts, capturing quick wins, and focusing efforts. Throughout, it emphasizes tying digital marketing goals to business objectives and mapping requirements.
We’re going back to the basics. Watch Mike Madden, Sr. Demand Generation Program Manager at Marketo, for this short, easy-to-digest, and actionable 15-minute webinar to learn the fundamentals of marketing operations. We'll give tips for lead routing, scoring, marketing and sales alignment, and more of the essentials you need to develop an effective marketing operations team.
Changing Business Models: The Shift to B2B2C and D2C SalesAshish Saxena
Times are changing, and business models are no longer limited to only B2B or B2C. We are seeing a slow
change to alternative models such as B2B2C (business-to-business-to-consumer), D2C (direct-to-consumer)
or B2E (business-to-employee) in order to better meet more specific end-consumer needs.
In this white paper, we’re delving into the trends impacting this shift away from traditional business models in
the e-commerce landscape. We’re also sharing a useful step-by-step guide on how to implement a successful
D2C strategy.
Channel marketers are increasingly seeking to prove their contribution to partner revenue. At their disposal are three types of activities: “to-“, “through” and “for” channel marketing. While each offers distinct tactics and delivery options, all must work in unison to drive performance.
In this session you will learn why integration matters when delivering to-through-for channel marketing programs and why functions, processes and platforms need to be integrated to realize a measurable return on their channel marketing investment.
We’re going back to the basics. Watch Mike Madden, Sr. Demand Generation Program Manager at Marketo, for this short, easy-to-digest, and actionable 15-minute webinar to learn the fundamentals of marketing operations. We'll give tips for lead routing, scoring, marketing and sales alignment, and more of the essentials you need to develop an effective marketing operations team.
Changing Business Models: The Shift to B2B2C and D2C SalesAshish Saxena
Times are changing, and business models are no longer limited to only B2B or B2C. We are seeing a slow
change to alternative models such as B2B2C (business-to-business-to-consumer), D2C (direct-to-consumer)
or B2E (business-to-employee) in order to better meet more specific end-consumer needs.
In this white paper, we’re delving into the trends impacting this shift away from traditional business models in
the e-commerce landscape. We’re also sharing a useful step-by-step guide on how to implement a successful
D2C strategy.
Channel marketers are increasingly seeking to prove their contribution to partner revenue. At their disposal are three types of activities: “to-“, “through” and “for” channel marketing. While each offers distinct tactics and delivery options, all must work in unison to drive performance.
In this session you will learn why integration matters when delivering to-through-for channel marketing programs and why functions, processes and platforms need to be integrated to realize a measurable return on their channel marketing investment.
Vivek discusses the keys to success of an e-commerce site and demystifies what happens behind the scenes. The stress is on what is hidden from the user like warehouse planning, inventory management, route planning, pricing etc
The tutorial includes an introduction to E-commerce, things happening behind the scene, before and after, components of a warehouse planner and architecture that is used. The tutorial begins with an introduction to e-commerce, how we use it and how many times do we use it. Following this is a section on things happening. It includes the things happening behind the working of an e-commerce like what things make customers happy, things which used to happen earlier, solving the dilemmas that the customers have, things that happen after placing an order.
Afterwards, there is a section on components of warehouse planner which includes the components like separating, communicating, clustering, pick up routes, price rules etc. The last section of the tutorial involves the architecture that is used. It includes the things which are used to build an e-commerce like applications for handing back end and front end, communication applications and dedicated search engines. It also involves ways to keep customers happy.
Achieving Customer Experience Excellence in RetailBrent Biddulph
A prospective view on how big data analytics and connected data is enabling customer experience (CX) innovation in a digital economy that is reshaping an age-old industry.
Ready, Set, Present (Marketing PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. People say, ”Nice to see you.” The response can be, “Nice to be seen.” This exemplifies marketing which in today’s world has never been so important for both large and small companies alike. Marketing PowerPoint Presentation Content slides include topics such as: Defining the elements of Marketing, developing key positioning statements and messages for your products and services, using a three-step process for market research, and understanding the benefits of Internet marketing. Learning about marketing models, strategy and programs including 7 slides covering branding, 10 slides describing steps to market research followed by 4 slides of effective marketing examples. Gain the necessary information on how to brand your business as well as ways to develop brand positioning. Further, this presentation includes 11 slides covering marketing plan, 4 slides about customer feedback followed by examples, plus 5 slides teaching how to name a product, company and service. In addition you will receive 40 slides covering marketing materials, internet marketing, search engine optimization, the future of marketing and much more.
Vivek discusses the keys to success of an e-commerce site and demystifies what happens behind the scenes. The stress is on what is hidden from the user like warehouse planning, inventory management, route planning, pricing etc
The tutorial includes an introduction to E-commerce, things happening behind the scene, before and after, components of a warehouse planner and architecture that is used. The tutorial begins with an introduction to e-commerce, how we use it and how many times do we use it. Following this is a section on things happening. It includes the things happening behind the working of an e-commerce like what things make customers happy, things which used to happen earlier, solving the dilemmas that the customers have, things that happen after placing an order.
Afterwards, there is a section on components of warehouse planner which includes the components like separating, communicating, clustering, pick up routes, price rules etc. The last section of the tutorial involves the architecture that is used. It includes the things which are used to build an e-commerce like applications for handing back end and front end, communication applications and dedicated search engines. It also involves ways to keep customers happy.
Achieving Customer Experience Excellence in RetailBrent Biddulph
A prospective view on how big data analytics and connected data is enabling customer experience (CX) innovation in a digital economy that is reshaping an age-old industry.
Ready, Set, Present (Marketing PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. People say, ”Nice to see you.” The response can be, “Nice to be seen.” This exemplifies marketing which in today’s world has never been so important for both large and small companies alike. Marketing PowerPoint Presentation Content slides include topics such as: Defining the elements of Marketing, developing key positioning statements and messages for your products and services, using a three-step process for market research, and understanding the benefits of Internet marketing. Learning about marketing models, strategy and programs including 7 slides covering branding, 10 slides describing steps to market research followed by 4 slides of effective marketing examples. Gain the necessary information on how to brand your business as well as ways to develop brand positioning. Further, this presentation includes 11 slides covering marketing plan, 4 slides about customer feedback followed by examples, plus 5 slides teaching how to name a product, company and service. In addition you will receive 40 slides covering marketing materials, internet marketing, search engine optimization, the future of marketing and much more.
The white paper by Marty Parker, Principal, UniComm Consulting and Co-Founder, UC Strategies, emphasizes the ways in which improved collaboration maturity pays off for organizations. You will see how improved collaboration capabilities can provide great ROI by enabling your organization to go faster or to use less resources or be different from or better than your competition. Each of these types of returns are grounded in the actual case studies of real life customer successes.
How Customer Success is Revolutionizing Open Source CompaniesGainsight
As companies demand more of technology, it’s no wonder why they turn to open source to help fill the gaps. Likewise, it’s not surprising that open source companies would turn to customer success to support these clients.
Join Jennifer Dearman, Director, Strategic Customer Engagement at Red Hat, Andy Knosp, VP of Services at Gainsight, and Dhaval Moogimane, Partner at Waterstone Management Group, to discover how customer success is revolutionizing the open source industry. In this 60 minute webinar we will discuss:
Why open source companies are adopting customer success
How to implement customer success in an open source company
Real-world examples of how Red Hat implemented customer success
Be Digital or Die - Predictive Analytics for Digital TransformationFintricity
A look at leveraging big data and predictive analytics for digital transformation. This deck was presented at the Predictive Analytics & Innovation Summit in London. 10th May 2016, by Alpesh Doshi, Founder of Fintricity.
Business of Customer Success: Investor and Board PerspectiveGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - Business of Customer Success: Investor and Board Perspective - is focused on how Customer Success must be thought of as much more than just a functional area of a SaaS or Subscription business. Nick Mehta, CEO of Gainsight, and Ajay Agarwal of Bain Capital Ventures, outlined what your board and leadership are looking for at a high-level and how Customer Success plays a significant role in reaching those goals.
The reality of Software-as-a-Service (SaaS) is that Customer Success must be a tightly-coupled part of your overall business model, or long-term success is in jeopardy. This presentation shows you how to leverage Customer Success to put the odds back in your favor.
The Digital Maturity Matrix -A Methodology for Digital TransformationJoakim Jansson
Based on the brand new book LEADING DIGITAL TRANSFORMATION. Available on Amazon.
This methodology is made to help boards, CEOs and management teams take command in its digital transformation. To gain control without controlling.
Digital disruption is changing industries one by one and business need to transform to stay competitive. But with so many digital opportunities, limited resources and let's face it, often limited understanding how should the digital transformation be carried out?
That´s what the Digital Maturity Matrix is all about. What we have come up with is a step by step method on how to transform a company into a winner in a digital world. It is about doing the right things at the right time and to know when it is time to answer Why? Where? How? What? and When?
The methodology is developed in co-creation with some 40 people including both researchers, CEO's and specialists. It is used in businesses today with great success.
It aims at providing:
-An understanding of the width and depth of digital transformation
-Control - without controlling
-Clear recommendations
-Buy-in at all levels
-Increased ROI
Hope you like it! Please contact us if you'd like to know more.
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Top 5 Barriers to World-Class Digital MarketingDemand Metric
Digital marketing is changing faster and faster and cataclysmic changes loom on the near horizon. If your marketing department can’t adapt quickly to the changes from cross-channel marketing, personalization, marketing automation, and new analytics then your customers will find you obsolete and irrelevant. It really puts marketing in the position of adapt or die.
Interviews with almost 100 top-level digital marketers reveal five common barriers to building world-class digital marketing. But, for every one of these barriers there are proven ways to get over, under, around or through them.
To obtain this document, visit us at http://www.demandmetric.com/register
Online Marketing Intensive Part 3: Google Analytics for Business Owners
Maximise your profitability by understanding and applying the right analytic tools for your website.
Discover how to create your own Google Analytics dashboard and learn how to diagnose traffic profitability per keyword, per action and per source of traffic.
Feel free to drop us a message if you have any further questions about Google Analytics for your business.
Next: Conversion Optimisation - http://slidesha.re/Xvl9By
Acquisition, Conversion and Retention – Getting the Most Out of Your Magento ...Nosto
Here are the presentations for PushON, Peer1, dotMailer, and Nosto which were presented at the PushON Magento Event '' Acquisition, conversion and retention – getting the most out of your Magento website'' that took place in Manchester on 8th of July 2014 at the Hive.
The event covered all the key questions facing eTailers in just a morning.
The following topics were discussed during the event:
* How to increase conversions and boost revenues with personalised recommendations
*How to grow your business online using SEO and PPC
*Why speed matters- a walk through the process of the ideal Magento hosting environment
*Using email marketing to humanise the online purchase journey and maximise the return on relationship
MSP Marketing Update: Tips to Turn Your Website Into Your Best Performing Sal...Kaseya
During this 60 minute webinar, MSP marketing expert Dan Shapero of ClickCloud will show you how use your web site to bring new visitors to you, how to engage those visitors in meaningful ways, and how to convert web visitors into leads so that you can grow your MSP business. New MSP marketing tips you’ll learn: Basics of best practices in web site design Best practices to get found – by your ideal Prospects – using Search Engine Optimization (SEO) How to write engaging content that connects you to your customers Tips for improving lead conversion rates and how to use pay-per-click (PPC) ads & landing pages to help qualify leads Methods for using website analytics for easy ROI reporting and powerful win-loss analysis
Katherine Mancuso from Tech Liminal provides an introduction to Google Analytics for the East Bay WordPress Meetup in April 2014: why you need Analytics, how to install the tracking code, what sessions are, how to set up goals and events.
An orientation workshop presentation for people new to digital marketing. The first of a series of 5 workshops on web-based marketing. Contact me for worksheets on this workshop and other materials. www.ohiobusinesshelp.com
Beyond digital to grow your building products brandLeigh Simpson
Covering why technology and the internet have changed buyer behaviour, what the strategic risks and opportunities and what you need to do as a business to thrive during this period of digital shift
Improving the Success of Your Website presentation delivered by Shane Fell of Top Floor Technologies at the 2013 Mid Am Horticultural Trade Show at Navy Pier in Chicago.
Thriftizer Solutions provides consulting and advisory services to SMEs on Digital Marketing and this presentation portrays .what we do? what we are into? our services etc.
Content Marketing For Building And Construction ProductsLeigh Simpson
Discussing why content and inbound marketing is ideal for selling building products, how to create and promote your content, what tech stacks to use to make your life easier and how to measure your ROI. More info from www.insynth.co.uk
Building an E-Commerce Business with ShopifyGrowth Spark
This presentation was given in December 2015 at General Assembly. It provides an overview on both the Shopify e-commerce platform as well as fundamental strategies in building an e-commerce business. Topics include customer acquisition, conversion optimization, fulfillment management, retention marketing and analytics.
Internet Marketing Analysis is about gathering complex data from multiple Internet sources and interpreting this data for a digital strategy that executes a plan to generate business revenue and growth.
Decoding Digital Week 2: Design & ImplementationSymphony3
In week two we discussed how businesses can go about designing and implementing a website. We look at a website brief, choosing and CMS and website design.
Similar to 5 barriers to digital marketing final (20)
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
4. www.sitecore.net
What is Digital Marketing?
Integrated Platform
Content Management
Cross-Channel:
Email, Web, Social Media, and Print
Capture Individual User Data
Rule-Based and
Predictive Personalization
Engagement Automation
– Online and Offline
Engagement Analytics with
Business Intelligence
7. www.sitecore.net
Sitecore Overview
Recognized Leadership
• Gartner Magic Quadrant
Customers
• 13 Global Offices
• Over 3,000 customers
• Over 8,000 certified developers
• Over 1,000 partners
Financial
• 40% YOY Growth 4 Years
People Process Technology
• Consulting
• Move Up the
Digital Marketing Curve
13. www.sitecore.net
Customer Experience Maturity Assessment
Purpose of the Assessment
Where is your organization today?
• Technical
• Digital Marketing
Where do you want to be?
When?
How can you get there?
14. www.sitecore.net
Customer Experience Maturity Assessment
Align
• Strengthen business case by
using Engagement Values to
measure digital goals that drive
strategic/marketing objectives.
• Harvest low-hanging fruit such
as rules-based personalization.
• Use A/B testing on key
conversion pages and CTA.
• Optimize customer touch points
using EV analytics.
• Begin planning how to unify
customer data in a single
repository.
• Where do you need resources?
Acquisition, analytics, channel?
15. www.sitecore.net
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Association
Consumer Goods
eCommerce
Education
Entertainment
Financial
Government
Healthcare
Manufactoring
Non-profit
Service
Technology
Travel
Initiate
Radiate
Align
Optimize
Nurture
Engage
Lifetime Customers
Most Organizations at Initiate or Radiate
Results from Over 500 Organizations
19. www.sitecore.net
Top 5 Barriers to Digital Marketing
Lacking a Model of Understanding
• What to do? How to improve?
• New strategy and tactics?
Restricted Budget
• Not enough money
• Not enough people
Pressure for Short Term Gains
• Tie to Bus Strategy
• Low Hanging Fruit
• Inspiration, Vision, and Low Hanging Fruit
Lacking Resources
• Get old and new done
• Shortage of staff
• Exponential increase of content with personalization and automation
Managing Change
• Silo marketing to Cross-channel
• People change
• Organization Change
22. www.sitecore.net
Fear of the Unknown
People
• How Do We Change our Organization?
• Where Do We Get New Skills?
Processes - Marketing
• How to Improve Marketing?
• How to Tie Digital Marketing to Business Objectives?
• How to Analyze Cross-Channel Marketing?
• What Order of Implementation?
• How to Build an Effective Cross-Channel Portfolio?
Technology
• Can we Migrate Legacy Systems?
• What Technology to Use for Cross-Channel Integration?
• What is Our Implementation Plan?
23. www.sitecore.net
Process Solutions
Use a Proven Process; Don’t Be a Pioneer (arrows in back)
Use a Vendor or Agency with Experience
in Digital Marketing Strategy
• It’s not technology – It’s People, Process, and Technology
• Start from Business Objectives, not from Marketing or Technology
25. www.sitecore.net
Process
Preparation and Implementation
1. Prepare the Vision
2. Identify Business and Marketing Objectives
3. Define 3 – 5 Persona
4. Identify Visitor Journey
5. Define Digital Marketing Goals
6. Create Architecture and UX
7. Map Digital Goals to Marketing Objectives
8. Create Digital Relevancy (Content) Map
9. Train on System
10. Implement System
11. Create and Enter Engagement Value Scale
12. Define Cross-Channel Portfolio
13. Optimize with A/B and MV Testing
14. Define Key Fingerprints
15. Capture Low-Hanging Fruit
(Rules-based Personalization)
16. Predictive Personalization
17. Incorporate Marketing Automation
Sponsorship
1. Create a Captivating Vision
2. Find a Sponsor
3. Identify Business and Marketing
Objectives
4. Prepare the Business Case
5. Sell the Now and the Future
6. Gain Executive Team Buy-In
7. Grab Intermediate Wins
8. Celebrate Intermediate Wins
9. Gain More Buy-In and Sponsors
10. Stay Transparent
28. www.sitecore.net
Solutions – Restricted Budget
Visualize the Negative Impact
• Becoming Irrelevant to Prospects
• Losing Competitive Marketing Advantage
Build the Business Cases
Map Digital Marketing to Business Objectives
Map the Implementation and Org Dev Plans
31. www.sitecore.net
“During the easyJet January Sale,
easyJet’s biggest to date, our
personalised homepage was
helping fill two planes every minute”
easyJet, Head of CRM
43. www.sitecore.net
Solutions – Pressure for Short Term Gain
Visualize the Future
Make the Implementation and Metrics Maps Visible
Measure the Effect of Digital Goals on Marketing Objectives
Optimize with A/B, MV, Value/Visit, MoM
Capture Quick Wins with Low-Hanging Fruit
48. www.sitecore.net
Rules-Based Personalization
The Digital Fingerprint
Keywords
Country
Region
City
Device
OS
Referral
Campaign
IP adress
IP Owner
Visitor identification
Language
Day
Time
There’s a Glow and
Grace Period after Quick Wins
49. www.sitecore.net
Example – Rules Based Personalization
Sitecore customer – New World Safaris
Uses several niche sites to drive traffic to main site
Employs personalization across niche sites to main site
55. www.sitecore.net
Barrier - Limited Resources
Not Enough People; Not Enough Time
• Do old job and transition to new
Increased Content with Personalization and Automation
56. www.sitecore.net
Solutions - Limited Resources
Focused Personalization
• Focus on Personalizing Key Website Locations
Focused Content
• Leverage Star Content – Marketing Optimization Matrix
• Digital Relevancy Map
• Focus on Content-Psychological Leverage Points in Visitor Journey
Focus on Retention; Less on Acquisition
• Eliminate “Random Acts of Marketing”
• 5 to 7 Times More Work to Acquire
• Retention, Upsell, Cross-sell
• Focus on Content-Psychological Leverage Points in Visitor Journey
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Spot 1
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Spot 2
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Lorem Ipsum Lorem Ipsum
Personalization Spots on Pages
Which content is most relevant according to visitor intent?
58. www.sitecore.net
Segment Characteristics Intent, Call to Action
Policy
Makers/Staff
• Highly educated
• Infoglut overload
• Short on time
• Research
• Facts and quotes to support agenda
• CTA: General Registration
• CTA: Topic Alerts with detailed reg.
Media
Members
• Active on social media
• Changeable focus
• Know experts
• Short on time
• Search driven
• Trending topics
• Visits events
• CTA: Register for Social
• CTA: Share content
• CTA: Register to contact expert,
scholar
Staff NGO/Adv • Topical passion
• Focused
• Willing to engage
• Topic driven
• Single focus
• Reads newsletter, event listings
• CTA: Downloads reports
• CTA: Register for focused events
• CTA: Register for newsletter
Persona or Visitor Segmentation
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Digital Relevancy Map
Map Visitor Journey for Target Persona
Identify
• Intent (how is it revealed, using the Digital Fingerprint)
• Persuasive content
• Call to Action
• Prioritize
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Barrier – Organizational Change
Moving from Silo Marketing to Cross-channel
Changing People, Skills, and Thought Patterns
• FUD
Changing Marketing Culture and Processes
• Inertia in “How we used to do it!”
• Uncertainty in New Skills
• Fear of Risk
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Solutions – Organizational Change
Hire an Organizational Dynamics Consultant Familiar
with Technical Change
Communicate a Transparent Implementation Process
• Start with CxO Giving the Message - “Critical to Success”
• Continually Transmit the Vision
• Publicize the Change Model and Plan
• Display Implementation Maps
• Squash Rumors
• Communicate Status to All at Meetings
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Solutions - Organizational Change
Motivate Management
• Business Cases
• Show Digital Marketing that Drives Business Objectives
• ERP for Marketing – Transformed Mfgr in 1990s
Motivate the Individuals
• Easier and Better Job
• Improved Career Skills
65. www.sitecore.net
Solutions - Organizational Change
Organizational Change
• Our Iceberg is Melting
- Catastrophic Change Needed Now
- “Our Iceberg is Melting”, John Kotter
• Trapeze – Fire on old side, Net in middle, Safety on the new side
- Make it Difficult to Stay on the Old Side
- Make it Safer to Move to the New Side
- Warnings, Training, Mentors, Bonuses
• Frog in Water – Gradual Transformation
- Make Change Gradually So No One Notices