SlideShare a Scribd company logo
Transforming Housing Services
Matthew Fox, Chief Executive
With permission, extracts from a
presentation made at an Inside
Government IoT event on 28th
November, 2013
Background
Viridian is a housing association with 16,000
homes in London and the Midlands.
They employ 1,100 people and house over
30,000 tenants.
Self-confessed “not a technology expert”.
Haven’t started with any IoT applications yet.
Why?
Corporate commitment to embracing change
Tech solutions for the “biggest problems”
Social Impact – using the internet means can
–
–
–
–

Multiply impact
Do it more cheaply
Be more targeted
Be more responsive.
How?
Organisation:
– Desire to “Pilot, research, roll out”
– Need to be more open to more ideas
– Nurturing an App culture

Customers:
– High cost / high anxiety
– Vulnerable children / families in crisis.
Challenge #1 – Repairs
Know cost of any damage in real time
Intelligent building components.
Real time stock condition.
Challenge #2 – Problem Tenants
Content theft
– Record of everything

Illegal Subletting
– Alert when the tenant is not living there

Dumped Rubbish
– Identification of original owner
Challenge #3 – Operating costs
Savings on utilities
– Use less power
– Get better tariffs / use pool purchasing power
– Avoid winter deaths

Digital identity providing an individual’s
consumption information as they move.
Savings on insurance.
Challenge #4 – Doorstep visits
Know the full story on the doorstep
–
–
–
–
–

Energy usage
Noise level issues
Damage
Maintenance
TV, energy, phone choices
Challenge #5 - Development
Building new homes
– More accurate lifecycle cost
– Understand quality of previous jobs
Challenge #6 – Letting Empty Property
Know full history of a potential new tenant
Know financial transaction history
Better matching to avoid under/over occupancy.
ALWAYS A PLACE FOR ORIGINALITY
COME WITH AN IDEA AND
WE WILL JOINTLY FUND
THANKYOU

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IoTMidlands #4 - matthew fox from viridian housing

  • 1. Transforming Housing Services Matthew Fox, Chief Executive With permission, extracts from a presentation made at an Inside Government IoT event on 28th November, 2013
  • 2. Background Viridian is a housing association with 16,000 homes in London and the Midlands. They employ 1,100 people and house over 30,000 tenants. Self-confessed “not a technology expert”. Haven’t started with any IoT applications yet.
  • 3. Why? Corporate commitment to embracing change Tech solutions for the “biggest problems” Social Impact – using the internet means can – – – – Multiply impact Do it more cheaply Be more targeted Be more responsive.
  • 4. How? Organisation: – Desire to “Pilot, research, roll out” – Need to be more open to more ideas – Nurturing an App culture Customers: – High cost / high anxiety – Vulnerable children / families in crisis.
  • 5. Challenge #1 – Repairs Know cost of any damage in real time Intelligent building components. Real time stock condition.
  • 6. Challenge #2 – Problem Tenants Content theft – Record of everything Illegal Subletting – Alert when the tenant is not living there Dumped Rubbish – Identification of original owner
  • 7. Challenge #3 – Operating costs Savings on utilities – Use less power – Get better tariffs / use pool purchasing power – Avoid winter deaths Digital identity providing an individual’s consumption information as they move. Savings on insurance.
  • 8. Challenge #4 – Doorstep visits Know the full story on the doorstep – – – – – Energy usage Noise level issues Damage Maintenance TV, energy, phone choices
  • 9. Challenge #5 - Development Building new homes – More accurate lifecycle cost – Understand quality of previous jobs
  • 10. Challenge #6 – Letting Empty Property Know full history of a potential new tenant Know financial transaction history Better matching to avoid under/over occupancy.
  • 11. ALWAYS A PLACE FOR ORIGINALITY COME WITH AN IDEA AND WE WILL JOINTLY FUND