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1Q18 ISG Index Infographic

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The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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1Q18 ISG Index Infographic

  1. 1. Digital Drives Global Sourcing Market to New Heights 1Q 2018 The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. isg-one.com Global Market Americas EMEA Global Forecast: 2018 20%+ As-a-Service growth expected: 30%+ growth in IaaS, ~15% growth in SaaS Traditional Sourcing expected to grow 2% Asia Pacific Fastest-Growing Industry for Sourcing* Financial Services $9.8 20% Business Services $6.9B 10% Manufacturing $6.8B 22% Telecom & Media $4.3B 13% Healthcare 31% to $3.7B * Trailing 12 months * New Quarterly Record As-a-Service $3.2B 32% Combined Market $6.9B* 32% Traditional $3.7B* 31% IaaS $2.3B* 38% SaaS $866M* 19% ITO $2.8B 27% BPO $947M 47% * New Quarterly Record As-a-Service $1.02B* 78% Combined Market $1.5B 62% Traditional $463M 35% IaaS $894M* 92% SaaS $127M* 17% ITO $306M 4% BPO $157M 236% * New Quarterly Record As-a-Service $1.7B* 37% Combined Market $3.8B 20% Traditional $2.1B 40% IaaS $1.4B 44% SaaS $307M 14% ITO $1.7B 31% BPO $448M 59% Top Industries for Sourcing* Combined market surges past previous quarterly high to reach record $12.2B 11% As-a-Service: $5.9B 40% IaaS at record high: $4.6B 48% SaaS at record high: $1.3B 18% Traditional market: $6.3B $6% ITO 3%, BPO 14% Record 470contracts signed

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