Infographic for 3Q16 Global ISG Index

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The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for
clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative
source for marketplace intelligence related to outsourcing transaction structures and terms,
industry adoption, geographic prevalence and service provider performance.
The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for
clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative
source for marketplace intelligence related to outsourcing transaction structures and terms,
industry adoption, geographic prevalence and service provider performance.
Global Market
Third-Quarter Headlines
Combined ACV
$
13.9B 21%
As-a-Service ACV
$
6.2 45%
Combined* Market
$
28.3B 16%
As-a-Service
$
10.5B 41%
Traditional
$
17.7B 5%
Combined* Market
$
9.5B 11%
As-a-Service
$
3.7B 20%
Traditional
$
5.8B 5%
3Q16 ACV YTD ACV
Combined ACV
$
11.0B 11%
As-a-Service ACV
$
2.6 28%
As-a-Service ACV
$
1.7 45%
AMERICAS
EMEA
ASIA PACIFIC
Combined ACV
$
3.3B 15%
*Combined: AaS + Traditional
Regional MarketYTD
HOT INDUSTRIES : MANUFACTURING,
RETAIL AND BUSINESS SERVICES
HOT INDUSTRIES : TELECOM
AND MANUFACTURING
Global Forecast for 2016
Combined ACV growth expected
to be well above 30%
Traditional market expected
to be up by mid-single digits
Global Sourcing Market Reaches Record
$9.5 Billion in Third Quarter
ALL REGIONS
SHOWING HEALTHY GROWTH
IAAS CONTINUES TO OUTPACE
SAAS IN ACV
ITO CONTINUES DOMINANCE
OVER UNEVEN BPO MARKET
AS-A-SERVICE ACV SURPASSES
TRADITIONAL ACV IN ASIA PACIFIC
FOR FIRST TIME
AS-A-SERVICE NEARLY EQUAL TO
TRADITIONAL MARKET IN THE AMERICAS
AS-A-SERVICE GROWTH NOT COMING AT
EXPENSE OF TRADITIONAL SOURCING;
OVERALL MARKET EXPANDING WITH
GROWTH OF CLOUD-FIRST SOLUTIONS
HOT INDUSTRIES: FINANCIAL SERVICES,
HEALTHCARE AND BUSINESS SERVICES