The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

1. 2Q
2018
The ISG Index™ provides a quarterly review of the latest sourcing industry data and
trends for clients, service providers, analysts and the media. For more than 15
years, it has been the authoritative source for marketplace intelligence related to
outsourcing transaction structures and terms, industry adoption, geographic
prevalence and service provider performance.
isg-one.com
Global Sourcing Continues to Accelerate;
Combined Market ACV Reaches Another Record
Global Market
Americas
EMEA
Global Forecast: 2018
45% Public Cloud growth expected;
30% overall for IaaS
16% growth in SaaS
Traditional Sourcing expected to grow 4.4%
Asia Pacific
Fastest-Growing Sectors for Sourcing*
Financial Services $5.5B 28%
Business Services $3.8B 30%
Manufacturing $3.1B 7.5%
Healthcare 58.3% to $2.5B
* First Half 2018
* New Quarterly Record
Retail 57.9% to $1.6B
As-a-Service
$2.8B*
44%
Combined Market
$5.9B 33%
Traditional
$3.1B 25%
IaaS
$1.9B* 50%
SaaS
$951M* 32%
ITO
$2.3B 11%
BPO
$738M 112%
* New Quarterly Record
As-a-Service
$1.1B* 65%
Combined Market
$1.9B 44%
Traditional
$865M 25%
IaaS
$906M* 69%
SaaS
$163M* 47%
ITO
$779M 36%
BPO
$85M 29%
* New Quarterly Record
As-a-Service
$1.5B*
56%
Combined Market
$4.6B 23%
Traditional
$3.1B 11%
IaaS
$1.1B* 63%
SaaS
$370M* 38%
ITO
$2.5B 12%
BPO
$593M 6%
Top Industries for Sourcing*
Combined market climbs to new quarterly high of
$12.4B 31%
As-a-Service at a record $5.4B 51%
Record IaaS: $3.9B 58%
Record SaaS: $1.5B 35%
Traditional market: $7.0B 19%
ITO 15%, BPO 38%
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