IAPsolutions is expert in advanced management of infrastructures, services and business processes, with over 10 years of experience in the market. The technology, solutions and products offered by IAPsolutions provide Operational Support Systems (OSS) and Business Support Systems (BSS) to operators and infrastructure managers. As a leader in next generation software engineering and under the “managing technology” motto, IAPsolutions provides added value, excellence and efficiency in the management of technology and services, maximising the automatization of the operation processes, independently of the appliances, equipments and manufacturers that take part on them.

1. cool vendor 2010
COMPANY
INTRODUCTION
January 2012

2. Company introduction
Focused on high software technology
Self-financed / independent strategy
High software technology
Own products and technology
(IAPplatform, IAPsolutions)
OSS/BSS expert engineering (90% of the staff
are engineers)
GARTNER: Cool Vendor in Telecom
Operations 2010
cool vendor 2010
ITIL Certified, ISO 9001 Certified
Best Practices in Project Management (PMI)
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3. Mission
Managing Technology
IAPsolutions develops partnership relations with its
clients and integrator companies
IAPsolutions doesn´t pretend to be just a product
vendor, but a travel partner
IAPsolutions doesn´t want to solve just a specific
requirement in the time, but to be a strategic
technology platform capable of adapt to any customer
future change with an appropriate flexibility and with
competitive costs
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4. IAPsolutions History
The evolution of a company focused on the client
1997: DCI, Dynamic Consulting International is founded
Expert team in networks management from Telefonica
Own software platform development as a basic
challenge
Deep knowledge in advanced technologies
Continuous growth during 13 years
Evolution
From a platform to products and solutions
based on this platform
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5. IAPsolutions in figures
Mature and proven technology
More than 100 daily users of IAP solutions
More than 20,000 daily commands to Switching Nodes
More than 15,000 daily commands to other NE’s
More than 25,000 daily work-orders managed
More than 15 millon CDR’s processed every day
More than 20,000 alarms processed every day
Dialog with more than 50 different network technologies
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6. A different company
Added value to the client
IAPsolutions offers added value solutions and services:
Customized solutions
Fast time-to-market
Flexibility, quality, service oriented
Expertise and know-how
Integration capacity
Guaranteed ROI
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7. Telecom specialised products
Extended operations coverage
OSS/BSS products based upon IAP
software platform:
Provision
Monitoring
Operation
Billing
Solutions are Management
Suites, created from mature General
Products
IAPplatform, a distributed Complex Event
Processing platform
Complete Multi-vendor, Multi-
technology approach
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8. IAPsolutions on eTOM
Operations
Operations Support Fulfillment Assurance Billing
& Readiness
Customer Interface Management
Customer Relationship
Management
Selling
CRM Operations CRM
Support & Process Operations Customer Billing &
Problem Collections
Management Readiness Marketing QoS / SLA
Order Handling Management
Fulfillment Management
Handling
Response
Sales &
Channel
Management Retention & Loyalty
Service Management & Operations
Service Service Service Quality Service &
SM&O Support & Service
Management Problem Analysis, Action Specific Instance
Process Configuration
& Management & Reporting Rating
Management & Activation
Operations
Readiness
Resource Management & Operations Resource Resource Quality
Resource Problem Analysis, Action
RM&O Support & Resource & Reporting
Management & Management
Process Provisioning
Operations
Management & Allocation
Readiness
to Service Instance Resource Data Collection, Analysis & Control
Supplier/Partner Relationship Management
S/P S/P Purchase S/P Problem S/P S/P Settlements
S/PRM Operations S/P Relationship Order Reporting & Performance & Billing
Buying
Support & Management Management Management Management Management
Process Operations
Management Readiness
Supplier/Partner Interface Management
IAPOMS IAPIPC IAPIAS IAPDMC
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9. Communication protocols, a high
value knowledge background
FTAM ACM microGPP Q3 DNS UDP TCP RTP
TS Lucent GPP NCOM XFER IPSEC ICMP SMTP TFTP
Nortel
NDS 5ESS NEC Motorola Wirelink WAP SNMP FTP LDAP
NEAX Siemens RCP DHCP RADIUS
FA Q3 TL1 SSH SSL
CISE
IP
TSL Telnet HTTP
Alcatel Proprie-
SIROC HTTPS XoT H.323
MT
tary
OCB SIP 802.1x IGMP
MIME
IOG11 IAPsolutions TSVP PPP …
IOG20
Ericsson
Protocol Suite
APG40 SCCP ISUP
Q3 MTP MTP
SS7
INAP
XOPEN SOAP IMUP
OSS /
CORBA BSS Domotic OSI
MQ X.25 X.2xx X.4xx
TIBCO ESB RMI X.500 X.7xx ACP123
XML … STANAG E.115 Q3 ASN.1
ODBC X.10
4406
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10. Services
From complete solutions to service outsourcing
Outsourcing
Software as a Service (SaaS)
Business Process Outsourcing (BPO)
Customer Care Center:
Advanced support and maintenance
Business process monitoring
High added value to the client
Expert consultancy
Outsourcing Consultancy;
(BPM-BPO- 15%
SAAS); 15%
Total
Maintenance; Solutions; 50%
20%
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11. Customer Care Center
Advanced real time business process monitoring
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12. IAPsolutions production process
Quality, Control, Efficiency
Delivery and productions processes
complete and full defined: ISO 9001
certified PMI based Methodology
Production Processes based on the
PMI Framework for efficient Project Client Internal
Projects Projects
Management
IT service Management: ITIL
compliant
Continuous improvement of the
delivery and productions processes
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13. IAPsolutions production process
Efficiency through Powerful Tools
Full delivery and production process
supported by powerful tools
ERP (resources and projects SW
Generation
management, sales
ERP and BI and Version
process, purchasing and System Control
invoicing) System
IAPGCS, SW generation and
full version control
management
Quality Management System Customer Quality Mgmt
Care System
to improve our products and
Center
processes
CCC (Customer Care Center):
advanced support and
maintenance service
Business Intelligence to control
the processes
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14. Go-to-Market strategy
Confidence to customers, added value to integrators
Direct sales to
telecommunication market, role
as a strategic provider
Strategic partnership with
integrators
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15. Business areas
Our experience in Telecom market is applied to other markets
Telecommunications
Utilities
Transports
Energy efficiency
Security
Emergency management
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16. Partners and Integrators
Developing partners / integrators channel
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17. Reference highlights
Large number of references in Telecom sector and introduction in other markets
Telecommunications
O&M protocols for Europe and Provisioning, QoS, traffic
LatAm, several NMS & provisioning management, network
solutions supervision, Inventory, Revenue Provisioning
Assurance, service assurance
Provisioning, Integrated network Integrated management of PLC
Outsourcing of mediation & rating management (BPL) networks
process
Integrated management of TETRA Mediation, rating and
Management of contents and networks, Integrated alarm Provisioning of services Provisioning and Network
Invoicing management Monitoring
Utilities
Improvement of communication with Provisioning, Inventory and QoS
banks (IAPXOT)
Public infrastructure
Improvement of communication between Integrated management of TETRA networks
airports (IAPXOT) Integrated management of TETRA networks and Integrated alarm management
and Integrated alarm management
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18. IAPsolutions activity around the world
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19. IAPsolutions key differentiating aspects
Know-how, expertise
Advanced software technology
Quality
Customer, service oriented
Added value
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20. Thanks