This document discusses organizational safety maturity. It presents a 5-stage safety maturity model and describes each stage. It then discusses how incident causation relates to organizational maturity. Incidents are often caused by poor communication, lack of leadership, insufficient training, and weak processes. More mature organizations have strong safety leadership, effective communications, competence-building training, robust safety processes, and supervision. These factors help reduce latent errors that can lead to accidents. The presentation concludes by emphasizing that leadership, communications, and targeted training are key to improving organizational safety maturity.

1. Organisational Safety
Colin Baldwin
Training Manager
Sustainability East Asia LLC
Driving Performance Through
Training, Leadership and
Communications

2. Who Are We
• A team of management
consultants specialising in
consulting, auditing, contracting
& training for environmental,
safety and security
management
• Working in Mongolia since
2002, with a permanent office
in Ulaanbaatar since 2008

3. Today’s presentation
• Organisational safety maturity
• Incident causes
• Link between incident causes and
organisational safety maturity
• How leadership, communications and training
influence safety maturity

4. Safety Maturity Model
Kiel Centre 1999
5 Stage Model

5. Safety Maturity Model
Safety not seen as a key business risk
Safety team has primary responsibility
Incidents are seen as unavoidable
What is not seen didn’t happen
Safety is someone else’s responsibility

6. Safety Maturity Model
Safety seen as a business risk
Safety defined by adherence to rules and
procedures
Performance measured solely using lag indicators
Senior managers are reactive

7. Safety Maturity Model
Incident rates reduce but performance plateaus
Frontline staff seen as key and integrated into
management considerations
Management recognises that a wide range of
factors cause accidents
Staff accept personal responsibility for safety

8. Safety Maturity Model
Health & Safety is important both morally and
economically
Effort placed into both preventative and
proactive strategies
Active monitoring of safety performance
Engagement with all levels of staff

9. Safety Maturity Model
Prevention is a core value
Safety is now take home and not only a work
requirement
All staff believe safety is part of their job
A range of indicators are used to measure
performance
Change is collaborative

10. Safety Maturity Model
Where do you fit?
Organisationally
Culturally
Individually

11. Incident Causation

12. Incident Causation vs Organisational Maturity
• Incident Causation
– Poor communication between management
levels
– Lack of leadership focus and goals
– Training is non existent or poorly targeted
– Segmented organisation and poor team
cohesion
– Supervision is not effective
– Processes and work procedures are minimal and
poorly understood

13. Incident Causation vs Organisational Maturity
• Organisational Maturity
– Safety Leadership is effective with strong goal
setting
– Training and Education lead to safety competence
instead of safety awareness
– Communications enable holistic organisational
change and understanding
– Strong safety processes and checkpoints
– Supervision and quality checks a daily routine
• These reduce the latent errors that can lead to
an accident

14. Leadership
• Visible
– Out with the workers
– Driving change and performance
• Professional
– Knowledge
– Appearance
• Approachable
– 360 degree communications
– Point of contact and resolution

15. Commuinications
• Regular
– People enjoy routine
– Sets expectations
• Proactive
– Information before the event
– Outline the plan
• Responsive
– Address the issues
– Provide a response
• What’s in it for me?
– How are the staff part of the plan

16. Training
• Targeted
– Meet business requirements
– Useable training outcomes
• Skills and Knowledge
– Not just an information session
– Demonstrate competence
• Responsive to Change
– Train before change
– Organisational enabler

17. Conclusion
• Leadership
• Communications
• Training

18. Questions