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3 Success Factors to Improve
Your Accounts Payable KPIs
3 Success Factors to Improve KPIs
3 SUCCESS FACTORS TO IMPROVE KPIS
 Choose Appropriate KPIs
 Change Management
 Global Service Owner
3 Success Factors to Improve KPIs
SUCCESS FACTORS TO IMPROVE KPIS
 Choose Appropriate KPIs
– Align KPIs with Strategic Goals
Choose KPIs which complement company’s annual goals
– Quality Data
Ensure measurements are accurate
– Use Industry Metrics for Management Buy-In
Justify project costs with industry metrics
3 Success Factors to Improve KPIs
SUCCESS FACTORS TO IMPROVE KPIS
 Change Management
– Project Success
Directly tired to the acceptance level
– Sponsorship and Support
Both upper management and processing team
– User Input
Encourage suggestions from users early and often
3 Success Factors to Improve KPIs
SUCCESS FACTORS TO IMPROVE KPIS
 Global Service Owner
– Shift in SSO now focusing on service delivery
– Development of service lines
– Process owners now report to service owners
– Service owners responsible for customer satisfaction
– Service owners now owning KPI management
3 Success Factors to Improve KPIs
LEARN MORE
 For the full 60 minute presentation, click on the link below!
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3 Success Factors to Improve KPIs for Accounts Payable Shared Services

  • 1. www.esker.com 3 Success Factors to Improve Your Accounts Payable KPIs
  • 2. 3 Success Factors to Improve KPIs 3 SUCCESS FACTORS TO IMPROVE KPIS  Choose Appropriate KPIs  Change Management  Global Service Owner
  • 3. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Choose Appropriate KPIs – Align KPIs with Strategic Goals Choose KPIs which complement company’s annual goals – Quality Data Ensure measurements are accurate – Use Industry Metrics for Management Buy-In Justify project costs with industry metrics
  • 4. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Change Management – Project Success Directly tired to the acceptance level – Sponsorship and Support Both upper management and processing team – User Input Encourage suggestions from users early and often
  • 5. 3 Success Factors to Improve KPIs SUCCESS FACTORS TO IMPROVE KPIS  Global Service Owner – Shift in SSO now focusing on service delivery – Development of service lines – Process owners now report to service owners – Service owners responsible for customer satisfaction – Service owners now owning KPI management
  • 6. 3 Success Factors to Improve KPIs LEARN MORE  For the full 60 minute presentation, click on the link below! Watch the Presentation