This document discusses key performance indicators (KPIs) for an insurance account handler position. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and determining how to measure results. The document cautions that KPIs should be focused on 3-5 key result areas and should change based on goals. Examples of different types of KPIs are also presented, such as process, input, output, leading, and lagging KPIs. Resources for additional KPI materials are referenced.