2030 Predictions for Smarter Service Systems basedPlatform Technologies such as Smarter Cities Intelligent Operations Centers and Cognitive Assistants for All Occupations - all industry sectors transportation, water, manufacturing, energy, ICT, buildings, retail, finance, health, education, government
21. 21
Smarter Planet = Smarter “Service” Systems
INSTRUMENTED
We now have the ability to
measure, sense and see
the exact condition of
practically everything.
INTERCONNECTED
People, systems and objects
can communicate and
interact with each other in
entirely new ways.
INTELLIGENT
We can respond to changes
quickly and accurately,
and get better results
by predicting and optimizing
for future events.
WORKFORCE
PRODUCTS
SUPPLY CHAIN
COMMUNICATIONS
TRANSPORTATION BUILDINGS
IT NETWORKS
27. National Science Foundation
A feature of a service system is the
participation and cooperation of the customer
in the service and its delivery. A service system
then requires an integration of knowledge and
technologies from a range of disciplines, often
including engineering, computer science, social
science, behavioral science, and cognitive
science, paired with market knowledge to
increase its social benefit.
Nano-Bio-Info-Cogno
28. Brief History
of AI
1956 – Dartmouth Conference
1956 – 1981 Micro-Worlds
1981 – Japanese 5th Generation
1988 – Expert Systems Peak
1990 – AI Winter
1997 – Deep Blue
1997 – 2011 Real-World
2011 – Jeopardy! & SIRI
2013 – Cognitive Systems Institute
2014 – Watson Business Unit
2015 – “Cognition as a Service”
12/30/2014 (c) IBM 201428
33. Watson Discovery Advisor
12/30/2014 (c) IBM 201433
Simonite, T. 2014. Software Mines Science Papers to Make New Discoveries. MIT. November 25, 2014.
URL: http://m.technologyreview.com/news/520461/software-mines-science-papers-to-make-new-discoveries/
37. 37
Cognitive Systems Institute
Engage with Universities on
Research, including Watson
Platform Next (“WatsNext?”)
Build a pipeline of university
skills by working with Faculty
on courses and curricula
Actively recruit best students
with skills that align to our
business needs
37
44. Partnering for Skills
Marisa Viveros,
VP Cybersecurity
Innovation
Dianne Fodell,
Program Exec
Skills for 21st C
Nanci Knight,
Academic
Initiatives
(Western Region)
45. T-Shaped People:
Next Generation Adaptive Innovators
for a Smarter Planet
Many disciplines
Many sectors
Many regions/cultures
(understanding & communications)
Deepinonesector
Deepinoneregion/culture
Deepinonediscipline
“No one knows everything, but a well-chosen team of T-shapes has empathy to learn anything.”
48. Educating Service Innovators
Jim Spohrer, IBM
AHFE Human Side of Service Engineering
Krakow, Poland
July 22, 2014
12/30/2014 (c) 2014 IBM UP (University Programs) 48
This presentation with speaker notes is available for download at:
http://www.slideshare.net/spohrer/ahfe-hsse-20140722-v3
51. Professionals Associations & T-Shapes
• ISSIP
• INFORMS
• IEEE
• ACM
• AMA (Marketing)
• AIS
• POMS
• TSIA
For more complete list of 24 see: http://service-science.info/archives/1982
http://tsummit2014.org
52. • Founded Jul 2012 by IBM, Cisco, HP, and several universities as an
umberella association to help institutions and individuals to grow and be
successful in our global service economy
• ISSIP members representing industry, research, academia, students,
NGOs, and government, collaborate to promote service innovation and
service innovators in research, education, practice, policy making, and
professional development.
• Special Interest Groups collaborate to produce papers, workshops,
webinars, reports, surveys; current SIGs:
– Research and Education,
– Service Innovation Framework in Practice,
– SDN,
– Service UE,
– IoT (currently recruiting SIG Chair)),
– Other of interest to members: Cognitive Computing, Big Data and analytics. Health IT, ….
• ISSIP Ambassadors connect ISSIP to over 30 professional association and
research centers globally to sponsor conferences and awards
• ISSIP-BEP Service Innovation Books Series: 7 published, 12 in the
pipeline
• Grand Challenges, members collaborate to solve pressing problems in
Mission: to
“promote service
innovations for our
interconnected
world”.
Please join us!
www.issip.org
53. Journals
For more see: http://service-science.info/archives/2634
Paul Maglio, Editor Mary Jo Bitner, Editor
54. Readings & Textbooks
See http://service-science.info/archives/2708 http://service-science.info/archives/1931
55. Recent Report, Funding, etc.
http://california-center-for-service-science.org/nsf-workshop/
http://www.nsf.gov/pubs/2014/nsf14610/nsf14610.htm
https://www.linkedin.com/groups/NSF-Industry-Academe-Enabling-Smart-5109582
http://web.mit.edu/mitssrc/nsf/index.html
56. ISSIP.org
Professional Development for Service Innovators
• 2015 Conferences
– HICSS, Honolulu, HI, Jan 5-8
– T Summit, E Lansing, MI, Mar 16-17
– ICSERV,San Jose, CA July 6-8
– Frontiers, San Jose, CA July 9-12
– AHFE HSSE,Las Vegas, NV July 23-27
12/30/2014 (c) 2014 IBM UP (University Programs) 56
57. Conferences
• HICSS
– January 5-8, Hawaii
• ICSERV, July
– July 7-9, San Jose
• Frontiers, July
– July 9-12, San Jose
– Deadline Nov 20th
• AHFE HSSE, July
– July 26-30, Las Vegas
67. What is more important than this?
• “To our children and
children’s children, to whom
we elders owe an
explanation of the world that
is understandable, realistic,
forward-looking, and whole.”
– Stephen Jay Kline (1922-1997)
– From the dedication of “The Conceptual
Foundations of Multidisciplinary Thinking,”
Stanford University Press, 1995.
12/30/2014 (c) 2014 IBM UP (University Programs) 67
71. Jim Spohrer, IBM
• Dr. James (“Jim”) C. Spohrer is IBM Innovation
Champion and Director of IBM University Programs
(IBM UP). Jim works to align IBM and universities
globally for innovation amplification. Previously, Jim
helped to found IBM’s first Service Research group,
the global Service Science community, and was
founding CTO of IBM’s Venture Capital Relations
Group in Silicon Valley. During the 1990’s while at
Apple Computer, he was awarded Apple’s
Distinguished Engineer Scientist and Technology title
for his work on next generation learning
platforms. Jim has a PhD in Computer
Science/Artificial Intelligence from Yale, and BS in
Physics from MIT. His current research priorities
include applying service science to study nested,
networked holistic service systems, such as cities
and universities. He has more than ninety
publications and been awarded nine patents.